I had a great experience with Moment. My iPhone 17 Pro case started to discolor over time. I reached out to their support team and shared a few photos. The process was simple and fast. They... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There are three parts to why I am happy buying gear from Moment. First, of course, the lenses are superb, and the new T-series really makes the most out of my Iphone 17 Pro cameras. That said... See more
Company replied
Moment is easily one of the best quality companies to work with in photo & video we have ever encountered. Not only do they make the highest quality lenses for mobile, their staff and support team ar... See more
Company replied
Brilliant customer service, just top notch quality. These guys for sure will go far with how much value they give to customers. I’ve put them through hell - cancelled orders, pestered with questions a... See more
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Company details
Information provided by various external sources
The marketplace for creatives. We carry the gear creators recommend and make the products we’ve always wanted. We host photo adventures with pro guides to the places you need to visit. We publish our best tips for where to go, what to carry, and how to up your photography (or filmmaker game). And we service our customers 24x7 with pro gear guides. We are Moment. You In?
Contact info
Seattle, United States
- hello@shopmoment.com
- shopmoment.com
4.7
Excellent
3K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Super quick and super helpful!
The response I received from Moment was incredibly quick, and they were super helpful in answering my question.
The people I dealt with at Moment deserve 5 stars!
April 3, 2026
Unprompted review
Reply from Moment
Hey Bill! Super glad we could help! Thanks for sharing your feedback, it means a lot!
Persistent and patient support!
Moment support was incredibly helpful in troubleshooting an issue I was having with my SuperCage and my HDMI monitor. After trying multiple cables, batteries, power supplies, plugging and unplugging the mic and SSD, etc., nothing seemed to resolve my monitor issue. One of the engineers suggested I try the cable between the SuperCage and my phone. So I tried another cable with my phone and my monitor issue was resolved. Turns out, my original cable was fine and after further testing it was one of the angled adapters I was using with the cable that was the actual issue. Throughout the entire process, Brionne was very helpful, persistent, and most of all patient with me. A big heartfelt thank you to the engineering and support teams at Moment!
April 3, 2026
Unprompted review
Reply from Moment
Hey Michael! We really appreciate you sharing this! It’s great to hear Brionne and the team could help track down the issue and get everything working. Thanks for sticking with it and for the kind words!
28th of march 2026 fresh of the box…
28th of march 2026 fresh of the box nice people with a fast turnover(Very Fast) communication highly recommended best team to talk to, all the way from the UK!
March 28, 2026
Unprompted review
Reply from Moment
Hey hey! We’re so glad everything hit the mark and that our team could keep things quick and easy for you!
Exemplary customer service.
As someone new to cell phone photography and all the options, I was impressed with the response from Moment’s customer service team. They responded to my questions quickly, helping to ease my transition from my DSLR
March 27, 2026
Unprompted review
Reply from Moment
Hey Torin!
This is awesome to hear, thank you so much for the feedback!
We know jumping from a DSLR to phone photography can feel like a big shift, so it means a lot that our team could help make that transition a little easier.
If you ever want tips, gear advice, or just want to share what you’re shooting, we’re always here for it!
🙌🏻
A totally responsive team!
the quick and helpful response! My concern was addressed quickly and with the utmost care.
March 27, 2026
Unprompted review
Reply from Moment
Dear Lauren! Appreciate you taking time to share this! It really means a lot! If you ever need anything else, we’re always here to help!
10/10
Very helpful and kind. Responds in a timely manner and even went the extra mile to ensure me that my package is still coming.
March 25, 2026
Unprompted review
Reply from Moment
Hey hey! Thanks for the love! We’re pumped we could help and make sure your package is on its way.
Quick and helpful
The team responded quickly and took care of my broken case issue right away.
March 25, 2026
Unprompted review
Reply from Moment
Hey Carson! Thanks for dropping a review! Glad we could get that broken case sorted out for you without any hassle!
When i enquired on the delivery status…
When i enquired on the delivery status of my order, Brionne response was prompt, friendly and concise.
March 21, 2026
Unprompted review
Reply from Moment
Hey Wen! Thanks for sharing! We’re glad Brionne could help quickly!
Fast response on a saturday!
March 21, 2026
Unprompted review
Reply from Moment
Hey Zachary! We’re always around, even on weekends! Glad we could get back to you fast.Thanks for the 5 star rating!
Knowledgeable and timely
Knowledgeable and timely response to some gear questions for a specific project. Professional and genuinely interested in helping me get the correct information for me to make an educated decision.
March 18, 2026
Unprompted review
Reply from Moment
Hey Craig! We enjoy diving into gear questions and making sure you’re set up for success!
Such helpful on line support
Such helpful on line support ! As a novice in this area I had a lot of questions, and each was met with a kind, thoughtful, thorough response. I’m very impressed !
March 17, 2026
Unprompted review
Reply from Moment
Hey Anne! Really appreciate you sharing! Happy our team could break things down and answer all your questions! 🙌🏻
An Amazing Team Full of Empathy
Since receiving my first Moment case back when iPhone 17 pro was released I have loved Moment - seeing the protection it provides while serving as a mount for lenses is pretty rad.
Recently my phone was stolen, I was diagnosed with CKD stage 3b, I have Chronic tubulointerstitial nephritis. My luck was down, but I reached out to the team at Moment and they understood the struggle I was going through. They were able to help me afford a replacement phone case since I am not doing well financially. I cannot express how much love and empathy this team has. From quality assurance, to a genuine connection between human to human, the extent of their kindness in a moment of darkness. Thank you so much, Rahul, and to the rest of the team at Moment for making an impact in my life. Cannot express my deep appreciation for the emails and the help as I await for a replacement phone from Apple. You guys are amazing.
March 14, 2026
Unprompted review
Reply from Moment
Hey Ren! First off, we’re so sorry for everything you’ve been going through! That’s a lot to carry at once, and we’re honored that we could step in and help even a little. Thank you for sharing your story, it means the world to us. You’re part of the Moment family now! 🤗
Your communication is really good
Your communication is really good. Very quick responses with questions. And the gear is great -- thoughtful design and excellent quality.
March 15, 2026
Unprompted review
Reply from Moment
Hey Marnie! Thanks so much for the shoutout! We’re glad the communication felt easy and quick, and that you’re enjoying the gear. We’re always here if you have questions or need a hand!
I’ve had nothing but positive…
I’ve had nothing but positive experiences with Moment. Their lenses are excellent quality and their customer service is top notch. I own both the M series 58 Tele and the 10x Macro and both lenses have exceeded my expectations after I got into mobile photography. When I need to reach out for support, the Moment team is always quick to respond and very friendly.
March 13, 2026
Unprompted review
Reply from Moment
Hey Paul! Love reading this! Your M Series 58 Tele and 10x Macro sound like they’re officially your sidekicks in the mobile photography adventure! Think of us as your behind the scenes lens crew, always ready to help! 🙌🏻
I had a great experience with Moment’s…
I had a great experience with Moment’s customer service. I made a mistake with my order, and their team helped me fix it very quickly and very efficiently.
The responses were fast and the whole process was smooth and stress-free. A special thank you to Rahul, Vince, and Brionne for their help and professionalism. I really appreciate the support!
Great customer service!
March 15, 2026
Unprompted review
Reply from Moment
Hey Umberto! Thanks for sharing the love, and know we’re always here if you need a hand!
Great customer service from Rahul
Great customer service from Rahul, he took care of my concern with no hesitation and was prompt in his response time. 10/10
March 15, 2026
Unprompted review
Reply from Moment
Hey hey! Glad to hear Rahul could jump in and take care of things quickly and smoothly. We love hearing that our team made everything easy for you!
Quick and easy communication w customer…
Quick and easy communication w customer service and personal staff. Love Moment
March 13, 2026
Unprompted review
Reply from Moment
Hey Noah! We really appreciate this! So glad you’re loving Moment! 🙌🏻
Amazing company amazing people They…
Amazing company amazing people They really respond fast. I will highly recommend them to anyone. Also, they have great products. Great customer service.
March 12, 2026
Unprompted review
Reply from Moment
Hey Jacob! Thank you so much for the amazing feedback and for taking the time to share your experience! Your recommendation means a lot to us, and we truly appreciate the support!
Great experience
Ive done multiple orders with Moment and everything has been great!
March 12, 2026
Unprompted review
Reply from Moment
Hey Jordan! Love hearing this! Thank you for coming back to us for multiple orders! Look forward to many more orders in the future!
Great customer service
Although shipping took longer than expected, customer service responded very quickly to my email and was super helpful and friendly.
March 12, 2026
Unprompted review
Reply from Moment
Hey Augusta! We’re sorry the shipping took a bit longer than expected, but we’re really glad our Gear Guide team could get back to you quickly and help out. Thanks for taking the time to share your experience!
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