Moment Reviews 2,755

Omg…. I can’t say enough about this company! The product I purchased was of high quality at a more than comfortable price, and the customer service is top notch! Always a plus! Highly recommend purchasing from this company, and I will be a return customer!

I ordered the wrong product, but the response time to my email, and the solution to my error was done very quickly and professionally. My experience with customer service was outstanding.

Here's the thing, I don't leave reviews, ever, but in this case, I will.

The timely responses, addressing my issue, and explaining the situation. (I.e. the item I ordered was back ordered and I was awaiting a shipping label, but the Shop app said it should have already been delivered. The app must have made an assumption.) I wasn't left in the dark at all after I emailed them. Also, I don't use the word timely in a general sense, I emailed at 0026, and Rahul Rokade emailed me back at 0040. Midnight customer service is wild work. Then they continued to update me and now a shipping label has been made shortly after my first email. All in all, quality employees here

I ordered the wrong thing and Moment made it right even though it was my fault.

I wanted one of their soldout bags and they helped me within 2 hours to find a reseller in my area that still sold one! I can’t wait to use the amazing sling bag!

The Moment team went ABOVE AND BEYOND to help resolve my concerns. They were quick to respond to my concern and they really took the time to show that they cared. They even asked me to send a video of the problem I was having. They not only analyzed my issue, but discussed it with other team members. In the end they completely resolved my concerns, and sent me the items that I needed. I cannot express enough how AMAZING their support staff is, but more importantly, how genuine their care was for me. This is an amazing company with excellent products. If I could give more than 5 stars I would keep em' comin'!

I purchased a product that had a very long (more than a year) back order delay from the manufacturer. The team at Moment was so responsive every time I reached out for a status update. Their responses were prompt, personalized, warm, and very helpful. There were no scripted or automated replies - each came from a person, which seems rare these days. I cannot recommend them enough. When my item finally shipped, there was a problem with the shipping that lead to a longer delay, and they didn’t hesitate to rectify the situation immediately. Grateful to have had this experience and wouldn’t hesitate to purchase from them again.

I had a great experience with Moment.

My iPhone 17 Pro case started to discolor over time. I reached out to their support team and shared a few photos. The process was simple and fast.

They approved a replacement right away and sent a new case at no charge. No hassle. No back and forth.

Customer service responded quickly and treated the issue seriously. They stood behind their product.

If you care about quality and responsive support, Moment delivers.

When I reached out asking for recommendations, I received a very detailed response in a very reasonable amount of time. Solved my issue very quickly!

The team at moment is incredible! I have been waiting for my Ricoh GR IV since October and they have so graciously answered every question I’ve asked about a ship date. I know it was out of their control but every time I asked they said they were constantly trying to get answers from Ricoh to give and updated idea of when they might have a camera to ship to me. They were always kind, professional, and understanding. Moment’s customer service is unrivaled.

The folks at Moment were very responsive to my questions and able to solve things promptly for me. Also their products have been great to use.

I am planning a last minute trip, and the order I wanted to place would come from different warehouses and the items would arrive after I would leave. After communicating with the super friendly support staff, they grouped the order to be send altogether, so I will receive all I need before the day of my trip!
Thank you so much!

The effort the team took showed so much commitment and I was so thankful for all the communication. I appreciate Moment's dedication to providing excellent service for something they're clearly passionate about.

There was a lot of shipping fees for me because I’m living in a part of Canada that is very isolated. After a few back and forth, they found a perfect solution for me!

Great experience as always, particularly from Brionne Olsen. He was great with communication regarding an order I made recently, from purchase to delivery.

Fantastic customer service to my query / problem I was having. Fast, understanding and solved the issue within 10 mins.

This team has been more than accommodating and helping me get started on my Photography journey in terms of answering questions quickly and effectively in a timely manner in providing above and beyond customer service to ensure that all my questions and have been properly answered to give me confidence moving forward. This team has been awesome, every single individual that I have connected with has been extremely helpful!

Great super trying to merge old account and prior purchased digital goods

Immediately responded within an hour, very kind and sent everything I needed to fix my problem!!