Moment Reviews 2,757

I received exceptional support from Szabolcs. He was fast, easy to understand, and went above and beyond to find the best solution for me. 10/10 support!

Speedy detailed response, very engaged. The passion they have is evident. Always great interactions.

Fast and complete response on the help needed

Received my iPhone 15 Pro Max case from the US in no time at all here in the UK and couldn't be happier. Great quality, exactly as described. Case feels very premium.

I purchased a new iPhone 16 Pro and the M-series lenses I had purchased several years ago didn't work with it. I discovered that I could return the lenses for credit. The process for initiating the return was pretty easy and I received the credit after 2 weeks. Communication with the Moment team was timely and I didn’t have to wait long for answers to my questions.

Quick response to support for legacy products.

A delay in shipping led to a situation where I no longer wanted the product I’d purchased. Once I alerted the Moment team, Becca tracked down the issue for me, explained what had gone wrong, and issued the refund I requested. I’ve always had good experiences with Moment’s products but this offered a chance to see that they also excel in customer service.

Moment is easily one of the best quality companies to work with in photo & video we have ever encountered. Not only do they make the highest quality lenses for mobile, their staff and support team are second to none! Helpful, competent, quickly responsive and just all around super nice, the way they handle post-purchase tech and customer support has insured that we will be a lifetime customers. Highly and happily recommended.

I had a great experience with Moment’s Gear Guides via email.

From the outset, the response I received was clear, honest and transparent. Instead of a scripted or a generic reply, I was offered a practical solution that genuinely worked in my favour. After a challenging week, that kind of straightforward, problem-solving approach really stood out.

What impressed me most was how human the interaction felt. It was prompt, thoughtful and personal, right down to the head shot in the signature. That level of care matters more than many companies realise in a world of BOTS + AI.

Thanks to their help, I was able to purchase locally here in Australia and save a considerable amount of money, which I truly appreciated.

⭐️⭐️⭐️⭐️⭐️ I give five stars for excellent customer service. Professional, kind and refreshingly real. Job well done!

I returned a camera within the return window, like-new, and was hit with a 15% restocking fee (~$200+) because I didn’t include the original retail box/packaging. I genuinely did not see a clear warning about that fee during the return process, and I don’t normally think to go read a policy page just to return something. This felt like a “gotcha”, an horribly expensive gotcha, and left a really bad impression of Moment. I will never buy from them ever again.

Always helpful and the gear is great.
I've been a long time user of their lenses. They are great.

Moment customer support is excellent, responsive, and will work with you to address any concerns

I had questions about the fit of different iPhone cases and the moment mounts. This was later on a Saturday evening, and the Moment support team kept responding to my questions fairly promptly! That level of customer service doesn’t go unnoticed!

Service was super fast. Moment make great products🤟

Moment customer support is absolutely frictionless and well worth buying from Moment specifically for their ability to assist. Very quick response time, even during the holidays when I communicated it was low priority. Close to instant resolution on multiple occasions that required zero effort on the customer's end. I will 100% be buying from Moment in the future.

Customer experience was warm and friendly. Answer was genuinely helpful and exactly addressed my question.

One of my purchases didn’t work out and the team were highly responsive and helpful in explaining how to return the lens. They responded patiently to my serial emails with clear advice.

Fast, kind and helpful responses!

I selected the product I purchased because the company's reputation for quality products. I was looking for wireless microphones that worked well with iPhones. I have the product and they work great.
I also ordered some lavaliere mics. They have been slow to arrive. Rode's support team have been excellent in providing up to date tracking information.