Moment Reviews 2,757

## European customer warning##
They advertise their products on a European website but charged me ~70% of the marked price in duties and delivery fees. I used apple pay and was not made aware of extra charges until after transaction had gone through. Their website had no functionality to cancel the order straightaway (i.e within 10seconds). I sent an email within one minute of the transaction which was only responded to a 5 days later. The T-series lens which cost me 188 euro including attachment and iphone cover in total is not worth it, there is light distortion and does not give much more depth when compared to standard iphone.

I love the product and even more so the team. The product supports my photography journey very well. Each time I have any questions, the team is always responsive and very supportive. Amazing product with a even more exceptional team

Very fast reply regarding my request

Customer service was impeccable, they were very friendly, helpful and provided swift replies, highly recommend them!

I had a great customer service experience. Efficient and quick to respond. Szabolcs Ignacz made my day.

I had to pay 127€ for the Balance 7l pre-release and realised that the price when it was released was way cheaper than what I paid. It was a quite surprise..but after reaching out the customer service they directly send me back the difference.
simple and efficient. top

Legends!!!

Wish I could buy everything in their shop.

So helpful guiding me through my purchase.

And trust me. Their products are the best of the best.

Hats off to the. Outstanding customer service team. They are on it!!

The team at Moment really addressed my issues and provided an excellent solution to solve my problem. I have been a customer and fan for a while and will continue to be for years to come. Keep making great products!

Great products and even better customer service!
I will be shopping with them for many years to come.

The entire moment team was very helpful during the ordering process. They kept me updated and answered any questions I had. I got my Fujifilm XM5 in and I’m enjoying it.

Ordered the Fujifilm X100VI on August 29, 2024. 16 months later, the product was not shipped, nor was there a date when the product would be shipped. Cancelled the order, and within a day, I was able to purchase from another major photo/video vendor, and the product was shipped the same day. Since the item was ordered and paid for, Moment rarely kept in contact with the customer. The customer had to initiate contact to find the position in the queue. 16 months later, it was clear that Moment had a supply chain problem. It is not a coincidence that a major retailer and another large national Photo/Video company had the camera available to ship within a day of cancellation of the product with Moment. Moment needs to understand the supply chain issues they have and not overpromise to their customers.

Rahul - thank you for helping me select the right gear to start out, you went above and beyond to ensure that there was a sense of confidence in my order and it is quite assuring to see service like this in today’s business world. You are a the GOAT and sincerely appreciate all of your help!

Ordering was super simple and the turnaround was quick. I work for a non-profit, so I submitted a tax exempt form and it was applied quickly. Really good experience and I’m excited to get the products in hand.

Quick responses and handled everything is a very efficient manner.

There are three parts to why I am happy buying gear from Moment.

First, of course, the lenses are superb, and the new T-series really makes the most out of my Iphone 17 Pro cameras. That said after a couple of years experience with the M-series and some older Iphones.

Second it is the support material and guides, from which I have learned even more than I barhained for.

Third it is the staff, who are deeply knowledgeble about the technical aspects, and beeing enthusiasts themselves, they are well equipped to help even amateurs like me.

I ha an itintial problem checking out with the items I purchased and was unable after many attempts to complete. I was forced to complete in a different manner and not able to completed as intended, which ended up costly significantly more. After explaining the issue to Moment, it was immediately responded and handled in a very professional and satisfying manner. It truly felt like they care about the customer.

Ordered a camera filter, they were very quick to accept payment, but it is now 12 days and have yet to be informed of any delivery updates. Tried to contact company, but they don’t answer phone calls and emails only send back an automated message. Buyer beware!

I’m an Italian award-winning cinematographer based in NYC, and I recently needed a reliable macro solution to film the pilot of a new series. The Moment 75mm Macro V2 had just been released, and in my opinion it’s the best mobile macro lens on the market right now. I ordered it immediately, and what truly impressed me wasn’t just the lens — it was the people behind it.

I exchanged several emails with the Moment team, and they went above and beyond to help me get the lens in time for the shoot. Even more important, they guided me through every detail to make sure the setup was ready to go the moment it arrived. At my level, this kind of support is fundamental. Moment isn’t just making great lenses — they’re building a company that genuinely cares about filmmakers.