Very fashionable shoes for a good price and good customer service - helped with my refund/return case very fast.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
wonderful boots and sandals. love them very comfy and an amazing deal. excellent customer service too. you can't beat these prices. I'm so obsessed with my boots especially they are perfect.
Company replied
I saw the boots online and loved them! I decided to treat myself with a Christmas give so I ordered them. Even though they came from China, they arrived to Portugal relatively quickly. Unfortunately,... See more
Company replied
I ordered beautiful boots. They both look awsome but bit small size. Mandy assisted my change request and she dealt it beautifully. Im really happy with Size-changing procedures even though it’s on o... See more
Company replied
People also looked at
Customer service is TOP NOTCH
Customer service is TOP NOTCH! Their main goal is to make their customers happy and they made that happen for me. Thank you, Newbella for making my experience a positive one.
December 18, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Great customer service!
December 19, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Awesome people to work with
Awesome people to work with, I never meet nobody's like them!
Mandy,is awesome 👌 👏
Excellent help to me!!!
Thank you
December 17, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Good solution
December 18, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Recently I purchased a pair of shoes…
Recently I purchased a pair of shoes online with Newbella. When they came in they were beautiful but the wrong size. Contacted Newbella right away and the next day the right size were shipped. The second shipment took longer than expected, but customer service was great, and this is why I’m giving five stars.
December 13, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Item dis not fit
Item did not fit, customerservice was excellent
I got à full refund within a couple of days
December 8, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Buyer beware!
Buyer beware!! I purchased two pairs of shoes two months ago from this company. I have yet to receive my shoes. Understanding that shipping times were 7-15 days, I waited until 6 weeks to reach out to the company, when it was clear that my shoes would not be arriving. Their response was to tell me to just keep waiting. It’s been two weeks since then, and there have been no updates to the tracking number I was provided with. I see from several other reviews that this is a common occurrence. I would not recommend purchasing from this website. Their customer service is horrible and they will do nothing to help you, even if you’ve been waiting over two months for an item that was not back ordered, and was supposed to arrive between 7-15 business days.
Edit: The owners response below does absolutely nothing to explain a 2 month delay. This is exactly why I waited over 6 weeks to contact their customer support! I completely understand that there will be delays in shipping. However, the tracking information provided said my order was shipped and had (suppposedly) arrived in my country (via LA) on November 1st. There has been zero activity since then, and I contacted their support in the hope that they could look into the matter. There has been no resolution whatsoever, and I essentially received a "we don't care" response from their customer support. I find it to be highly suspicious that so many reviews here have this experience. It's almost like I received a fake tracking number, and they just took my $100 with no intention of ever actually delivering what I ordered. For anyone looking at "shopnewbella.com", go read the newbella.com reviews. They tell a very different, and far more accurate story of what kinds of problems you'll encounter if you order from this company!
October 19, 2023
Unprompted review
Reply from shopnewbella.com
Dear，
For shipping timing,Processing time typically takes between 1-5 business days. Orders placed on weekends or holidays will be processed after the next 1-2 business days.
The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected date due to an invalid address, customs clearance procedures, or other causes.
Please provide your order number
Thanks for your support
Customer service was smooth and easy
Customer service was smooth and easy. They were very responsive and helpful!
December 13, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Very prompt delivery and great…
Very prompt delivery and great assistance with an incorrect order.
December 11, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Fast delivery and great customer…
Fast delivery and great customer service!
December 11, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Overall good experience
November 22, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Very pleased with my order satisfaction…
Very pleased with my order satisfaction guarantee!
December 11, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Amazing products and customer service
I purchased 3 pair of sandals and heals from Newbella and one bag; every sandal was so comfortable and the quality was incredible. The sandals are a perfect combination of comfort and stylish. Additionally, their customer service is very quick to respond and extremely hepful.
December 6, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Great customer service
Although two pairs of the shoes i bought did not fit, the third pair is awesome, very comfortable. Great customer service as well!
December 11, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Your customer service is super
December 9, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Very friendly and polite :)
December 9, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Shoes that didn’t fit were delt with in a great compromise
Had to return shoes that weren’t right for my mum . I was told it wasn’t worth the return but better to keep them so I was given a 100% voucher . So I got a bag for myself instead and now hopefully I’ll be able to give the shoes away to a family member or friend . Win win . Thank you Newbella awesome service !!
December 9, 2023
Unprompted review
Reply from shopnewbella.com
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.