Shopping In Japan NET Reviews 

2,770
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting responsive, polite, and helpful staff members who keep buyers thoroughly informed throughout the entire purchasing journey. Reviewers consistently note that finding rare models is simple, and ordering processes are remarkably smooth from start to finish. Some people also felt that receiving unexpected traditional gifts and Japanese snacks inside their secure parcels made the overall experience exceptionally memorable. Consumers regularly mention the remarkably fast international delivery times and meticulous packaging that protect valuable watches perfectly during transit across the globe.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in pristine condition and match... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Service

Users describe positive interactions with service, highlighting professional handling and helpful staff.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Consumers find order satisfaction to be consistently high due to smooth and straightforward purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,770)

334 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a Seiko and received it…

Such a professional company and great experience! Purchased a Seiko and received it quickly! Erika updated frequently in regards to the watch I had bought. Definitely will purchase from again! :)

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best experience buying watch

such a great experience during all the process, super intuitive while buying, the shipping, the time to respond to any questions or requirements I may have, it even arrived one day before expected, Erika was super kind and helpful along the way, its way cheaper to buy here than the international version and also the added value of being a Japan model made for Japan. It was my first watch and it has been a far great experience

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

They sent me a snack from Japan, a cool Japanese postcard, and the item was packaged with a great level of care. I would buy from them again, very easily.

January 7, 2026
Rated 5 out of 5 stars

Great experience with shopping in Japan…

Great experience with shopping in Japan Net. Surprisingly fast delivery to the other side the earth (watch on my wrist in 10 days) and felt fully being taken care of right after I placed the order. Definitely will order from them confidently next time.

January 5, 2026
Rated 5 out of 5 stars

Excellent! I recommend!

Great store, excellent service and communication! The watch was shipped fast and delivered to Ukraine in the solid package (snacks included ;) . Highly recommend!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

The item was as describe, excellently packaging as the item was very well protected during shipping. Excellent processing and shipping time. Excellent communication through the purchase to delivery.
Would highly recommend.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and a Beautiful JDM Seiko Watch

My experience purchasing a JDM Seiko watch from ShoppingInJapan.com was delightful from start to finish. The entire process was smooth, professional, and surprisingly fast.

My customer service representative and export coordinator, Erika Aoki, maintained clear and consistent communication throughout the order. She ensured I received tracking information promptly, and the package arrived within just a few days.

The watch itself is absolutely beautiful and exactly as described, everything you hope for when buying a JDM piece online. As a thoughtful bonus, Erika even included a Japanese postcard and a snack, which was a very nice personal touch.

Excellent service, fast shipping, and outstanding attention to detail. I highly recommend ShoppingInJapan.com and will absolutely be a returning customer.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Worry-free transaction with all…

Worry-free transaction with all details, customs, etc. taken care of. Erika was great to deal with, and was always on top of things and doing everything to facilitate the transaction. I highly recommend Shopping in Japan and would use them again.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

everything just perfect

Very good customer service, fast shipping to Poland and beautiful product - everything just perfect. THANK YOU!! I recommend this store a lot to all customers.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from beginning to end!

Erika was extremely helpful and responsive throughout the entire purchase and delivery process. I would recommend Shopping in Japan to anyone looking to import a watch from Japan and would absolutely purchase from them again. Thank you!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

JDM watches made easy

The customer service is excellent. I had a watch that I liked. I emailed a enquiry on a weekend, late by my time. Within a few hours I had a reply that answered all my queries.
My next correspondence was to order the watch. Their sales advisor called Erika was extremely helpful, polite and professional. The whole process was very simple.
The watch arrived within ten days from Japan.
Great company to buy watches from, this will be my go to company. Prices are very competitive and the watches are fantastic with JDM models easily available.

December 23, 2025

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