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Review summary

Created with AI, based on recent reviews

Looking at 477 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its high quality and effectiveness in preventing teeth grinding and jaw pain. Many appreciate the significant cost savings compared to traditional dental options, making it a more affordable solution. The customer service is frequently praised for being helpful, responsive, and professional, guiding users through the process and resolving issues efficiently. People also find the user experience to be smooth and easy, from the at-home molding kit to the overall ordering process. However, some people were dissatisfied with the customer service, mentioning difficulties in getting in touch, receiving unhelpful responses, or experiencing issues with incorrect product shipments. A few other people also felt that some products had an unpleasant chemical taste or smell that wouldn't go away, and some noted inconsistencies in product quality or fit.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the quality, durability, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Clients share positive opinions on price, finding the products to be a great value. Many reviewers highlight... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of the impression... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appoint... See more

Company replied

Rated 5 out of 5 stars

Remi is top notch. They send reminders, informative posts, track your packages, and use instructive videos to help with the process. They save you money over dentist office prices. Useful support prod... See more

Company replied

Rated 5 out of 5 stars

I needed to replace my night guard/retainer after completing my Invisalign treatment to straighten my teeth. I wanted to try Remi as it was more cost effective rather than going to a local orthodontis... See more

Company replied

Rated 5 out of 5 stars

I've been using Remi night guards for a few years now and continue to be very satisfied. I use the medium thickness, which has never come close to wearing out before I get a new one. They are incredib... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Remi is a direct-to-consumer sleep and wellness company.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Remi for my mouth guards…

I have used Remi for my mouth guards for daytime bruxism the guards are great. The customer service is amazing! Thank you!

April 7, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Christopher,

Thank you so much! We’re glad the guard is helping and that you had a great experience with our team!

- The Remi Team

Rated 5 out of 5 stars

lightweight and comfortable

Love the lightweight non bulky feel of the Remi nightguard. Take a few minutes to do a virtually assisted impression. Extremely helpful.

March 23, 2026
Unprompted review
Remi logo

Reply from Remi

Dear customer,

Thank you for the great feedback! We're so glad you love the lightweight, comfortable feel and found the impression process helpful. We appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

I’ve been using a night guard for…

I’ve been using a night guard for months now, and it’s become part of my routine. It’s held up well over time, and I’ve noticed consistent relief from grinding-related discomfort.

April 6, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Kelly,

Thank you for sharing your experience! We're so glad to hear your night guard has become a reliable part of your routine and is helping with grinding discomfort. We appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

Worth it

I was looking for something that's worth the price and I didn't regret getting guards from Remi. The quality and durability make it work long term.

April 1, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Mary Jane,

Thank you for your kind words! We're so glad to hear you’re finding the quality and durability worth it. We appreciate your support!

- The Remi Team

Rated 1 out of 5 stars

WOULD NOT RECOMMEND

The company is such a scam honestly. The night guards fit awfully even though I had them assist me in taking molds and when I tried to cancel it, they told me I either had to renew once again before I could cancel or I could pay them $40. Just another shitty company trying to scam you out of money and claim it's "just in the fine print". Their customer service is difficult to get in touch with, dishonest, and overall unhelpful.

April 6, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Crystal,

We’re really sorry to hear about your experience. We understand how frustrating it must have been dealing with fit issues and the cancellation process. Your account has been canceled, and we appreciate you sharing this feedback so we can continue improving.

- The Remi Team

Rated 5 out of 5 stars

Good Mouthguards

I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I haven’t had any issues with my subscriptions.
Overall, I recommend!

January 1, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Erica,

Thank you for your continued support over the past 3 years! We're so glad to hear the night guards and our customer service have been reliable for you. We appreciate your recommendation!

- The Remi Team

Rated 5 out of 5 stars

Very responsive and also great at…

Very responsive and also great at taking care of customer issues!

March 18, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Dalton,

Thank you for your kind words! We’re so glad to hear our team was responsive and able to take care of your concerns.

- The Remi team

Rated 5 out of 5 stars

Wonderful Experience

I had a great experience with Remi. The process was easy, everything arrived quickly, and the retainers fit perfectly. Super comfortable and high quality—I’d definitely recommend them to anyone looking for a convenient at-home option!

March 29, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Hayley,

Thank you for sharing your experience! We’re so glad to hear the process was easy, your order arrived quickly, and that your retainers fit perfectly.

Comfort and quality are exactly what we aim for. Thanks you so much for the recommendation!

- The Remi Team

Rated 1 out of 5 stars

Nearly impossible subscription cancellation

Nearly impossible to cancel the subscription.
The night guards are so thick and sturdy, nearly impossible to be comfortable with them.

April 3, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Burkay,

We’re sorry to hear this was your experience. We’ve gone ahead and canceled your subscription as requested.

Comfort is incredibly important to us, and we understand that our standard guards may not be the right fit for everyone.

If there’s anything else we can do for you, please don’t hesitate to reach out.

- The Remi Team

Rated 5 out of 5 stars

I’m very happy with my Remi night…

I’m very happy with my Remi night guard. The quality of my product is similar to that from my dentist office, but at a better price! I received personalized attention via zoom call to get the right fit with my home kit. Great product at a great price!

February 18, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Linda,

Thank you so much for your kind review! We’re thrilled to hear you’re happy with your night guards at a better value.

We’re also glad the Zoom support helped you get the perfect fit. We truly appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

Great Customer Service

I have been using Remi for almost 2 years now and I love my guards. I also use their sonic cleaner and it works amazing. Customer service is so helpful. I actually had an issue with a guard not fitting properly and I was so grateful for how quickly they took care of the matter. I recommend Remi to all my friends.

January 6, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Becca,

Thank you so much for your kind words and for being with Remi for nearly two years! We’re so glad you love your guards and sonic cleaner, and that our team could quickly help with your fitting issue.

We truly appreciate your support and recommendations!

- The Remi Team

Rated 1 out of 5 stars

The mouthguard seems well made but the…

The mouthguard seems well made but the subscription service is very shifty. They have you agree to buying a second set before they’ll allow you to cancel. If you need to cancel for any reason, they will make you pay the difference between the one time fee and the subscription cost ($40). I would not recommend using them due to their irregular subscription terms or service agreement. I also called in to cancel and was told that it was going to be a $30 fee and then when the invoice came, it was $40.

February 1, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Catie,

Thanks for your feedback. We’re glad you liked the night guards, but we’re sorry the subscription experience was frustrating.

We’ve gone ahead and canceled your subscription. We also appreciate your comments and are working to make our terms clearer moving forward.

- The Remi Team

Rated 5 out of 5 stars

Great product that autoships straight…

Great product that autoships straight to my door and fits great after custom molding. The cleaning device keeps them lasting longer and my mouth healthier.

April 2, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Ben,

Thank you so much for the 5-star review! We’re thrilled to hear the fit, autoship convenience, and cleaning device are all working well for you.

Keeping your night guards fresh and effective is exactly what we aim for, really appreciate your support!

- The Remi Team

Rated 1 out of 5 stars

Unable to cancel subscription

I ordered a set of night guards once from this company in 2023. I've paused my subscription since then as I don't need another set. I've recently tried to cancel the subscription and after getting multiple emails from different individuals (it doesn't seem like they communicate with eachother and ask me the same thing over and over), i'm told that I need to pay $40 to cancel. This was not disclosed when I initially ordered. I'm tired of pausing and worrying that i'll be charged every 6 months for a new set if I forget to pause. The product itself isn't bad, but the customer service is awful.

March 26, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Cynhia,

We’re really sorry for the frustration and the back-and-forth you experienced.

Your subscription has now been fully canceled, and you won’t be charged again. We also appreciate your feedback on the cancellation fee and communication, and we’re working to improve both.

Thank you for bringing this to our attention.

- The Remi Team

Rated 1 out of 5 stars

Do not use!!

Do not use!!! They never cancel subscriptions and will charge your card repeatedly!! Skipping orders does nothing. Even spoke to someone and was told they cancelled subscription, but they charged my card again a few months later. AVOID!!

March 27, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Kristen,

Thank you for sharing your feedback.

We’re sorry to hear about your experience, and we want to assure you that it is not our intention to make customers feel this way.

Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.

We appreciate your patience and hope to turn your experience around.

- The Remi Team

Rated 5 out of 5 stars

Remi…

The customer service and product that Remi offers are exceptional. I am a heavy night teeth grinder and these mouth guards/retainers have saved me.

March 20, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Louise,

Thank you so much for your amazing feedback! We’re thrilled to hear our night guard has made such a difference for you. Helping protect smiles, especially for heavy grinders, is exactly what we aim for!

- The Remi Team

Rated 4 out of 5 stars

No complaints

So far the process has been smooth. I have just sent my impressions back and will receive night guard soon. They are very responsive and helpful with creating the impressions.

March 25, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Elizabeth,

Thank you for your feedback! We’re glad the process has been smooth and that our team could help with your impressions. Excited for you to receive your night guard soon!

- The Remi Team

Rated 5 out of 5 stars

Remi is a good company with a great product at a incredible price.

Remi is an awesome company that provides a great product at a incredible price. I am a 63 year old male and I have sadly grown not to trust many people and especially companies. Remi is a company that I trust. My dentist had suggested I use a night guard because I have a lot of expensive dental work in my mouth. I had an old night guard which I hated using because it was big and bulky and kind of gummy. I saw a YouTube add about Remi night guards and took a chance. I am so glad I did. I went through the process of creating impressions with Remi helping me step by step. I had an issue and Remi even helped me get through it. To top it off, I brought my new night guards to my dentist to get his opinion. He said the guards are exactly the same as the product they make at 1/4 of the price. Remi is a good company with a great product at a incredible price.

February 11, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Carmen,

Thank you so much for your thoughtful review and for putting your trust in us, it truly means a lot. We're glad to hear the process was smooth, the fit works well for you, and that even your dentist approves!

It’s great to know we could provide a comfortable, high-quality option at a price that makes sense. We really appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

Great product

I've been a Remi customer for years. The product works great. It fits my teeth perfectly and protects them from grinding.

March 25, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Tyler,

Thank you for being a loyal customer! We're so glad to hear the fit is perfect and that your night guard is helping protect your teeth from grinding. We appreciate your support!

- The Remi Team

Rated 5 out of 5 stars

This company provides consistent…

This company provides consistent deliveries of high quality mouth guards. Our experience has been very positive for 3 years so far.

March 1, 2026
Unprompted review
Remi logo

Reply from Remi

Dear Kareem,

Thank you for your support over the past 3 years! We're so glad to hear you've had a consistently positive experience with our quality and delivery.

- The Remi Team

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