The Shirt Plugs Reviews 287

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the retro jerseys, noting their excellent fabric and overall craftsmanship. Many appreciate the wide selection of shirts available, making it a go-to place for unique and nostalgic items. The customer service is frequently highlighted as fantastic, with people commending the quick responses, politeness, and willingness to resolve issues. However, some people mentioned significant issues with delivery times, experiencing long waits and a lack of communication regarding shipping status. A few customers also reported problems with sizing, finding shirts to be much smaller than expected, and some were dissatisfied with the customer service when trying to resolve these issues, citing unhelpful or dismissive responses.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the top-notch and incredible... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the top-notch... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the simple ordering process,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over long wait... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as friendly, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loads of choice especially if like me you love Serie A shirts from the 1990s. Good quality and delivery communication but MUCH smaller than expected - go 1 or 2 sizes up at least. The reason I say t... See more

Rated 5 out of 5 stars

I just received my order. The jerseys are top-notch! With the World Cup coming up, I couldn't decide which ones to get, and jerseys are usually 100€ each. I randomly found 'theshirtplug' on Instagram... See more

Rated 5 out of 5 stars

Ordered several shirts and in one word fantastic, good quality and a wide choice of many shirts from the past. Quick response on Instagram to requests for a shirt (Jamaica away 1998), which was post... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.2

Great

TrustScore 4 out of 5

287 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

100% a scam website now

100% a scam website now. I placed an order almost a month ago and have received no updates. The tracking says “processing” when I try to reach customer service to cancel or a refund they said it’s shipped and cannot cancel. Nowhere in the tracker does it have any shipping information. It is also way past the expected time of delivery. I have reached out no multiple times with no response.

June 18, 2026
Unprompted review
Rated 4 out of 5 stars

3.5 week delivery, Decent quality

Order took 3.5 weeks to Ireland, jerseys quality and sizing good, printing on back of Barcelona 14/15 yellow jersey was lower then it should have been but still decent. 2/5 jerseys were special requests and was very happy.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Everything is excellent

Everything is excellent, shipment, jersey quality, price... No better place to buy your football memorobilia.
Would recomend to everyone, as i did to my friends.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Saw Shirt Plugs on Instagram and…

Saw Shirt Plugs on Instagram and thought this is too good to be true….but took a punt and ordered the Japan away shirt.
Really good quality shirt and delivery wasn’t too long considering it was being shipped from Australia to England!
Would recommend and will be ordering again.
They just need to stock some Manchester United retro shirts and I’m ‘stoked’ 😉

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing camisas!!

I ordered several shirts from The Shirt Plugs leading up to the World Cup and I couldn’t have asked for better quality shirts. Beautiful!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ik have 2 shirts now

Ik have 2 shirts now. Both of very high quality. One is the dutch national shirt of the worldcup 98 en the other is this year shirt from Colombia. Fit, colors, fabric, it's all very good. Shirt came pretty quick in a sales bag. Overall. Compact, website, quality en delivery very good.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order
They claim to have delivered the parcel but I never received it. The day they claim to have done the delivery I was away in Bolivia so there is no chance I could have opened the door. When I asked their client services this was there answer: "contact Royal Mail". I would believe one might feel a bit more concerned to actually fulfill the order until you receive the jersey. Quite appalling client service and obviously don't trust them with your money! Hard to understand what business they are running but probably scamming people.

June 3, 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Maxime,

After you contacted our support team, we responded promptly. We provided the delivery confirmation, photographic evidence showing the parcel at your property, and we also contacted Royal Mail directly. Royal Mail confirmed the parcel was successfully delivered and supplied additional delivery evidence. During our correspondence, you also confirmed that the property shown in the delivery photographs was indeed your address.

Unfortunately, once a parcel has been marked as delivered by the carrier, confirmed by Royal Mail and supported by photographic evidence, there is very little a retailer can do from our side.

For this reason, we advised that the next step would be to pursue the matter with Royal Mail, as they are the party responsible for the delivery and any investigation or compensation relating to a confirmed delivery.

We reject the suggestion that this was a scam. We fulfilled the order, provided tracking, investigated the matter on your behalf, contacted Royal Mail directly, and shared all evidence available to us throughout the process.

We genuinely regret that you're unhappy with the outcome, but we did everything reasonably possible to assist based on the information and evidence provided by the carrier.

The Shirt Plugs Team

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality shirt

I was blown away by the initial quality of these shirts. They look genuine and have sewn on club badges etc.

It is very important to buy a size, maybe even 2 sizes up however as these appear to be Chinese sizes. I generally like retro shirts to be a baggier fit, but as a 6ft2 guy with broad shoulders, an XXL, which is the biggest size they do, is probably a bit tighter than I would ideally like. If they had 1 size bigger that would be perfect.

May 26, 2026
Unprompted review

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