The Shirt Plugs Reviews 300

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the retro jerseys, noting their excellent fabric and overall craftsmanship. Many appreciate the wide selection of shirts available, making it a go-to place for unique and nostalgic items. The customer service is frequently highlighted as fantastic, with people commending the quick responses, politeness, and willingness to resolve issues. However, some people mentioned significant issues with delivery times, experiencing long waits and a lack of communication regarding shipping status. A few customers also reported problems with sizing, finding shirts to be much smaller than expected, and some were dissatisfied with the customer service when trying to resolve these issues, citing unhelpful or dismissive responses.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the top-notch and incredible... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the top-notch... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the simple ordering process,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over long wait... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as friendly, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loads of choice especially if like me you love Serie A shirts from the 1990s. Good quality and delivery communication but MUCH smaller than expected - go 1 or 2 sizes up at least. The reason I say t... See more

Rated 5 out of 5 stars

Ordered several shirts and in one word fantastic, good quality and a wide choice of many shirts from the past. Quick response on Instagram to requests for a shirt (Jamaica away 1998), which was post... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.1

Great

TrustScore 4 out of 5

300 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(300)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ik have 2 shirts now

Ik have 2 shirts now. Both of very high quality. One is the dutch national shirt of the worldcup 98 en the other is this year shirt from Colombia. Fit, colors, fabric, it's all very good. Shirt came pretty quick in a sales bag. Overall. Compact, website, quality en delivery very good.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order
They claim to have delivered the parcel but I never received it. The day they claim to have done the delivery I was away in Bolivia so there is no chance I could have opened the door. When I asked their client services this was there answer: "contact Royal Mail". I would believe one might feel a bit more concerned to actually fulfill the order until you receive the jersey. Quite appalling client service and obviously don't trust them with your money! Hard to understand what business they are running but probably scamming people.

June 3, 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Maxime,

After you contacted our support team, we responded promptly. We provided the delivery confirmation, photographic evidence showing the parcel at your property, and we also contacted Royal Mail directly. Royal Mail confirmed the parcel was successfully delivered and supplied additional delivery evidence. During our correspondence, you also confirmed that the property shown in the delivery photographs was indeed your address.

Unfortunately, once a parcel has been marked as delivered by the carrier, confirmed by Royal Mail and supported by photographic evidence, there is very little a retailer can do from our side.

For this reason, we advised that the next step would be to pursue the matter with Royal Mail, as they are the party responsible for the delivery and any investigation or compensation relating to a confirmed delivery.

We reject the suggestion that this was a scam. We fulfilled the order, provided tracking, investigated the matter on your behalf, contacted Royal Mail directly, and shared all evidence available to us throughout the process.

We genuinely regret that you're unhappy with the outcome, but we did everything reasonably possible to assist based on the information and evidence provided by the carrier.

The Shirt Plugs Team

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality shirt

I was blown away by the initial quality of these shirts. They look genuine and have sewn on club badges etc.

It is very important to buy a size, maybe even 2 sizes up however as these appear to be Chinese sizes. I generally like retro shirts to be a baggier fit, but as a 6ft2 guy with broad shoulders, an XXL, which is the biggest size they do, is probably a bit tighter than I would ideally like. If they had 1 size bigger that would be perfect.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought 10 plus jerseys on multiple…

I’ve bought 10 plus jerseys on multiple different occasions and loved the product every time. Easy to work with and great customer service! My jerseys are all great quality and have stayed that way even with lots of wear and washing.

May 23, 2026
Unprompted review
Rated 3 out of 5 stars

Shirt Plug review retro Parma

I decided to try this company as i regularly purchase from a range of football shirt providers both online and through TikTok. I had read reviews of Shirt Plugs so decided to try for myself.
I went for a retro Parma shirt and due to the vintage nature of the shirt anticipated it would be a copy.
The shirt itself was well packaged and arrived within 10 days as per the terms on site. Quality is generally good however they are areas of visible stitching within the manufacturing which indicates a slightly lower quality stock. The shirt cost £41 which is a tad expensive and on the higher side of replicas I’ve bought however all in all happy enough with my purchasing experience.

May 22, 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Graeme,

We’re glad to hear your order arrived within the estimated timeframe and that you were overall happy with your purchasing experience. However, we are sorry to hear about the stitching concerns you mentioned. Our shirts should always arrive in excellent condition, and quality is something we take very seriously.

Please contact us through the live chat box in the bottom right corner of our website so our team can take a closer look and assist you further with this. We have staff available 24/7, and we’ll always do our best to help resolve any genuine quality concerns.

Thank you again for the feedback, as it helps us continue improving.

Rated 5 out of 5 stars

Material

The material is real quality and true to size, I would recommend this to anyone

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Pristine!

Delivery was quick and communication very transparent! The shirts I bought, for the upcoming World Cup, absolutely look amazing and the quality is pristine!

May 11, 2026
Unprompted review

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