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Shoptiques Reviews 189

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TrustScore 4.5 out of 5

4.7

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and timely delivery of their orders, often noting that products arrived earlier than expected. Many people appreciate the careful and secure packaging, ensuring items arrive in perfect condition and as described. Reviewers are consistently satisfied with the quality of the products and the excellent prices, often finding items significantly cheaper than retail. The overall buying process is described as easy and efficient, with many customers expressing their intent to order again. However, some customers experienced issues with mystery boxes, where contents were damaged or not as expected, leading to disappointment regarding quality. A few others also felt that their order status was not updated correctly, making it difficult to track returns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the items being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speedy and quick... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the transaction and the... See more

Quality

Customers had positive experiences with quality, often noting that items were exactly as described and in... See more

Price

Clients share positive opinions on price, with many reviewers finding items at good prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping, nice packaging that included a personal written note from the boutique. I was excited to see it came from a small business in Lafayette, where I grew up as a child. I will definitely ma... See more

Rated 5 out of 5 stars

I received my order with fast delivery and am completely satisfied with the product. My only concern was the 14 days return policy due to the fact that the Birkenstocks that I ordered are a Christma... See more

Rated 5 out of 5 stars

Bought new OnCloud sneakers. About $40 cheaper than retail. The item was exactly as described, perfect condition, and speedy delivery. I couldn’t be more delighted!

Rated 5 out of 5 stars

Very pleased with entire transaction. The personal note handwritten was so unexpected and a wonderful touch! This little sheep is the “back up” to the one she received as an infant. Sheepy goes every... See more

Company details

  1. Online Marketplace
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Women's Clothing Store

Written by the company

Shoptiques is a marketplace connecting independent boutique retailers with shoppers who want something they can't find at the mall. Every product is stocked by an independently-owned boutique, hand-picked by the owners themselves. Discover merchandise by category, by neighborhood, or by individual store. One-of-a-kind apparel, jewelry, accessories, home goods, and gifts from thousands of small businesses across the country, all in one place

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great fast shipping

Great fast shipping! I had been looking for another set by oat collective and found exactly what I was looking for! Definitely will be shopping again.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Kind of Service You Used to get

First of all the dress is lovely. Perfect for a hot summer evening. Good communication regarding order and delivery. The dress was delivered within the promised timeframe. Included was a personalized thank you note handwritten on the receipt. Very nice touch.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Bought new OnCloud sneakers

Bought new OnCloud sneakers. About $40 cheaper than retail. The item was exactly as described, perfect condition, and speedy delivery. I couldn’t be more delighted!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

The peanut butter cups are a repeat…

The peanut butter cups are a repeat order. They are well packaged and arrived in good condition. The hand cream was well packaged and has a luxurious vanilla scent, A little goes a long way, My hands and feet (yes I use it on my dry, cracked and diabetic skin that responds well to the "hand" cream!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

From order to reception

From order to reception - the entire process was well communicated and truly a pleasure - the packaging made me smile - I will definitely be ordering from you again! Thank you!!

April 29, 2026
Unprompted review
Rated 4 out of 5 stars

Problem resolved

It took awhile for this company to respond to my request for a return but they did respond and send a return label.

April 16, 2026
Unprompted review
Shoptiques logo

Reply from Shoptiques

Hi Marti,

Thank you for taking the time to share your experience, and I'm sorry for the frustration here. I looked into your account and can confirm our team responded on Monday morning with your return number and the prepaid shipping label.

Our stated response time is up to 2 business days, and your email landed Friday at 9:42am, so the Monday reply technically fell within window, but I completely understand the wait felt longer over the weekend. We're working on getting response times down.

If you didn't see our email (it may have landed in spam), please check your spam folder for an email from support@shoptiques.com.

Sincerely,

The Shoptiques Team

Rated 2 out of 5 stars

Mystery Box of Shame

I got the the mystery box. It was on a big sale so I guess its my fault. I bought 3 and was excited then they got here. 1. They were bags not boxes 2. One had leaked all over one other bag and everything in its bag which made that trash cause Axe body wash doesn't come out. 3. All the bags were THE SAME there was a slight difference on 2 jewelry items and those items were bent. 4. But their mystery boxes right? I didn't expect that kinda quality from a high rated. Company. The only high was Customer Support did help me with this debacle. So Fair warning dont do their mystery box.

April 13, 2026
Unprompted review
Shoptiques logo

Reply from Shoptiques

Hi there,

Thank you for the honest feedback, and we're sorry this was your experience. Leaking product, bags instead of boxes, duplicate contents across all three, and bent jewelry aren't acceptable, full stop.

After reviews like yours, we've removed all mystery boxes from Shoptiques and will not be listing any more going forward.

We're glad our Customer Support team could help resolve the refund. If there's anything else we can do to make it right, please reach out to support@shoptiques.com and we'll take care of it.

Thanks again for the fair warning to other shoppers. Feedback like this is how we get better.

The Shoptiques Team

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