Shoptiques Reviews 189

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and timely delivery of their orders, often noting that products arrived earlier than expected. Many people appreciate the careful and secure packaging, ensuring items arrive in perfect condition and as described. Reviewers are consistently satisfied with the quality of the products and the excellent prices, often finding items significantly cheaper than retail. The overall buying process is described as easy and efficient, with many customers expressing their intent to order again. However, some customers experienced issues with mystery boxes, where contents were damaged or not as expected, leading to disappointment regarding quality. A few others also felt that their order status was not updated correctly, making it difficult to track returns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the items being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speedy and quick... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the transaction and the... See more

Quality

Customers had positive experiences with quality, often noting that items were exactly as described and in... See more

Price

Clients share positive opinions on price, with many reviewers finding items at good prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping, nice packaging that included a personal written note from the boutique. I was excited to see it came from a small business in Lafayette, where I grew up as a child. I will definitely ma... See more

Rated 5 out of 5 stars

I received my order with fast delivery and am completely satisfied with the product. My only concern was the 14 days return policy due to the fact that the Birkenstocks that I ordered are a Christma... See more

Rated 5 out of 5 stars

Bought new OnCloud sneakers. About $40 cheaper than retail. The item was exactly as described, perfect condition, and speedy delivery. I couldn’t be more delighted!

Rated 5 out of 5 stars

Very pleased with entire transaction. The personal note handwritten was so unexpected and a wonderful touch! This little sheep is the “back up” to the one she received as an infant. Sheepy goes every... See more


Company details

  1. Online Marketplace
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Women's Clothing Store

Written by the company

Shoptiques is a marketplace connecting independent boutique retailers with shoppers who want something they can't find at the mall. Every product is stocked by an independently-owned boutique, hand-picked by the owners themselves. Discover merchandise by category, by neighborhood, or by individual store. One-of-a-kind apparel, jewelry, accessories, home goods, and gifts from thousands of small businesses across the country, all in one place


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

So many things made my experience…

So many things made my experience great! I got the new Sundays crop blouse in white whisper - I couldn't find it anywhere else in my size, and Shoptiques came to the rescue! With my order, I got a 10% discount and then received the shipment almost immediately. And the top fits perfectly!

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give shoptiques a negative…

If I could give shoptiques a negative 10 review I sure would! I placed an order for my daughter. The order never got marked as shipped - it got delivered, didn’t fit, but I couldn’t process a return bc it wasn’t marked as shipped on their site. I emailed them and called them at least a dozen times - ZERO answers or responses. I finally called the (646) 368-9685 number and pressed the option to state that I am a boutique owner and spoke with an off site agent. They promised a response. I got an email back stating “your order is shipped so can’t be cancelled!” That was never my concern. It’s so frustrating to explain what the issue was and have zero ownership or apologies and the get in incorrect response. Finally they marked my order delivered after this, so I was able to request a return online - BUT the email I got said “your return request is received, we will be in touch once it’s approved!” So AGAIN I’m stuck with no actual resolution, unable to return bc they haven’t approved it. No one answering emails or calls again. I’m so so frustrated. I don’t even care about the money anymore but to me it’s a matter of principle! So frustrating!!!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

accurate description, great customer service…

The description of this purse was spot on and the pictures were accurate. The order was flawless and the business responded right away to send the item my way. It arrived early even with a severe winter storm occurring. I am delighted with this purchase and will definitely use this business again. Thank you!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

My purchase was shipped very quickly and arrived nicely packaged! They even wrote a handwritten thank you note. I would definitely order from them again!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Wonderful, found just what I wanted and was happy to give my business to an independent retailer! Shipped quickly and product is beautiful!

February 19, 2026
Unprompted review

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