bought an item through B&Q marketplace. Product Faulty. very poor communication. 1 week on and still waiting for a satisfactory response
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Renewed the bathroom I thought the frame less shower cubicle will be ideal. It looks good but has little complications with the installation as the instruction where not clear . After loads of mi... See more
I ordered a deluxe 900mm pivot shower door that took nearly two weeks to be delivered. I had to call three times to receive delivery. The shower door was poor quality, very flimsy and the magnetic sea... See more
Ordered quadrant tray and shower enclosure with WC, tap and shower. Quadrant tray turned out to be faulty once fitted as the water traps inside tray despite being leveled on the sides. Pictures send a... See more
Company details
Information provided by various external sources
Delivering fantastic bathroom products with technical know how. We have been based on the Cornwall and Devon border for 10 year importing 1000's of shower products and selling direct to the general public cutting out middle men and giving you the best prices available.
Contact info
Unit 6 Wolf Valley Business Park, PL16 0JJ, Broadwoodwidger
- 01566 780480
- info@showerenclosuresdirect.co.uk
- showerenclosuresdirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whether it was my own fault for not …
Whether it was my own fault for not asking, but the shower tray and cubicle came without the plastic raising kit and legs. The tray and cubicle we're delivered separately albeit that a significant delivery fee of £49.95. I had to pay another delivery fee for the aforementioned raising kit! When it came to installing the actual shower tray, half the plastic inserts cast into the underside of the shower tray to support the legs fell out due to inadequate fixing, clearly not fit for purpose. I certainly wouldn't recommend anyone to purchase this or similar products made by the same manufacturer.
Great shower screen
Glass shower enclosure
Very good product and excellent customer service
Perfect fit for our bathroom
Perfect fit for our bathroom
Makes it much smarter with no curtains or poles.
Incorrect items delivered
Received shower enclosure relatively quickly which was a good start. I was expecting 4 parcels and 4 arrived but one part was incorrect, subsequently meaning I had to locally purchase the missing part as the plumber was on site fitting my new bathroom. This part cost alot more than the part I had already purchased, albeit I did receive a refund. I also had to arranged the collection of the 'spare' part - which was rather large!
Perfect and arrived so quickly!
Quick and to the point.
Highly recommended
the delivery time was excellent, next day delivery. My only complaint was I
Was not notified of when delivery would be made. Very satisfied with the
Product and the cost.
Great quality shower screen, good price also!!
Quality superior to other shower screens, and no more expensive. Would recommend.
Excellent
Much cheaper than the high street shops and really good quality and great service
Good product, first class service
Very pleased with product, customer support was excellent, delivery cheaper than competitors, all told positive experience - and I don't normally do reviews
BAD Company and Rude Customer services - Avoid
Ordered quadrant tray and shower enclosure with WC, tap and shower. Quadrant tray turned out to be faulty once fitted as the water traps inside tray despite being leveled on the sides. Pictures send and they accepted that there is a fault. Upon asking for refund/part-refund, they started delaying tactics and ultimately refused saying that the item is fitted. Unless it is fitted, how would I suppose to know that it was faulty. Shelves in the shower have very delicate fittings/supports which snapped and no replacement offered. Avoid them to have peace of mind.
shelf brackets
shelf brackets weak, asked for replacements, sent ample plus spares, otherwise brilliant, very happy.
Quadrant shower tray
Great service, delivery, etc. but not happy with product.
Excellent
Cannot fault this shower enclosure. Very pleased I found this website saved a good sum of money without giving up on quality.
Average but would use again!
I ordered on line, delivery was expensive but good, well packaged and arrived on time. Did feel I was misled by the description and didn't realise I needed to order a side panel so only ended up with a door! After a lengthy discussion with the manager the situation was resolved.
I would order from them again as product was excellent quality, however, would do it on the phone to ensure I had everything I needed in one delivery!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








