Lease Advice UK Reviews 

54
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Last August/September my neighbour decided to do some work on their property next door. This involved a lot of vibrations in order to compact the concrete they were pouring in a redundant basement... See more

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Rated 5 out of 5 stars

Having had many issues with our lease over many years it was very refreshing to chat to Shula Rich. She offered the best, most concise advice we have ever been given regarding our situation. The membe... See more

Company replied

Rated 5 out of 5 stars

Setting up an RTM in our block of 18 flats was the best move we ever made. We now decide what work needs to be done and how we want to spend our money. Shula was fundamental in helping us achieve th... See more

Company replied

Rated 5 out of 5 stars

Shula ensured we acquired Right To Manage without any hitches, and her vast knowledge and unrivalled expertise gave us confidence we were with the best person for the job. Six years down the line, we... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Shula Rich pioneered Leasehold Management education for the National Federation of Property Professionals. She writes and presents courses nationwide on a regular basis. She presently advises Leaseholders and Managing Agents on Right to Manage and Block Management issues. She drafted the National Contract for Block Management for ARLA, and has been thanked in Parliament for reforms to Leasehold Law. Despite the fact that she has in her own words ‘bought the tee shirt’ she has worked on a voluntary basis for more than twenty years advising leaseholders with block management issues, as well as professionally with managing agents. Shula has a strong academic background as well as having been involved with the drafting of leasehold law since 1996, and an appreciation of both sides of leasehold management.


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4.8

Excellent

TrustScore 5 out of 5

54 reviews

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4.8

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(54)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Last August/September my neighbour…

Last August/September my neighbour decided to do some work on their property next door. This involved a lot of vibrations in order to compact the concrete they were pouring in a redundant basement.Subsequently the vibrations have shaken my building and now the firewall & the slates on my roof have moved. Last winter was dreadful, all the rain water came in and damaged my ceiling.
During this time I sought some advice and the best advice came from Shula.
Her first question to me was “ Did next door give you a party wall notification ?”
I didn’t even know what this was. Basically in a nutshell if your neighbour is going to do any work to an adjoining/ shared wall they have to appoint a surveyor ( that you choose and they pay ) to inspect the condition of your building before they do anything. When they complete the work the surveyor comes back again and does a comparison report.
Shula’s advice has been invaluable.

September 24, 2025
Unprompted review
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Reply from Lease Advice UK

Dear Peter one of the best things about experience is that sometimes you have the opportunity to share it to some benefit. Really - thank you for letting me know its been a benefit and also may help someone who reads your advice here.

Rated 5 out of 5 stars

Shula is a font of knowledge on all…

Shula is a font of knowledge on all things lease related, she was utterly brilliant at advising me and I could not recommend her highly enough.

April 14, 2026
Unprompted review
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Reply from Lease Advice UK

Sandy - An inflated bill which your lease did not cover. Its good we both found this in time and the surveyor in question saw sense. Thank you for your very nice words. Shula

Rated 5 out of 5 stars

I met with Shula on two occasions the…

I met with Shula on two occasions the advice she gave was amazing and directly led to my successfully taking my landlord to court and winning a large refund of service charge. I would highly recommend Shula and the service she provides

April 2, 2026
Unprompted review
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Reply from Lease Advice UK

Thank you Lucy. We looked at the lease together and decided you were wrongly charged. Simply letting the freeholders know should have been sufficient . Foolishly they continued to charge you. Very pleased the Tribunal put them right and good for you for not giving in. :). S

Rated 5 out of 5 stars

Approach to RTM

Lease Advice UK - Three years ago we worked with Shula Rich and successfully gained the control of a block of 36 flats via the Right To Manage process in October 2022. Her knowledge and approach to the process of RTM was brilliant and her gift of sharing her knowledge of leasehold property was a blessing for two guys who took the plunge, with 60% of the residents, not always understanding what we were getting ourselves into. We still contact Shula every now and then, particularly when we need help or advice on various matters and she is always happy to help.

December 18, 2025
Unprompted review
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Reply from Lease Advice UK

Dear Geoff - so pleased to hear that RTM has been successful and thank you for coming back for advice three years on. RTM and the " two guys who took the plunge" have made all the difference at Ascot Court as who manages the block affects lives as well as pockets. Best Wishes Shula

Rated 5 out of 5 stars

WONDERFUL EXPERT

At Powerhouse RTM Ltd we found Shula just THE most helpful person to work with when setting up our company.
We were all novices and she advised us in a clear and comprehensive manner throughout the entire process from setting up the company right through to finalising the RTM takeover.
We would all recommend her services and a trustworthy, knowledgeable and friendly expert.

December 11, 2024
Unprompted review
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Reply from Lease Advice UK

Dear Powerhouse Thank you for review. I am truly 'bowled over' . RTM was supposed to be for the people - with simple straightforward rules we could all use to gain our rights. Over time it has become the opposite. Every win is a blow for your freedom to control your own homes. Its a pleasure to have see this through to success.

Rated 5 out of 5 stars

RTM Best decision ever!

Setting up an RTM in our block of 18 flats was the best move we ever made. We now decide what work needs to be done and how we want to spend our money. Shula was fundamental in helping us achieve the RTM. Her knowledge in all aspects is incredible. There is a commercial section of the building which could have been a stumbling block, but thanks to Shula keeping us up to date with the changing laws, we achieved the RTM without the commercial being challenged. She also helped us reduce the solicitors' fees by half.
She made us feel fully supported throughout the whole process and continues to help us today.
We would by all means recommend Shula's expertise.

April 20, 2025
Unprompted review
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Reply from Lease Advice UK

Thank you so much for recording this. This RTM was although nerve racking thoroughly worthwhile.

It was just on the cusp of RTM changes to the law from 25% commercial proportion to 50%.

If it had been rejected for having too high a commercial element we were prepared to repeat the process - but it was accepted.

The confident and indefatigable leadership of the RTM Company through the process was key to our success. All thanks go to the Directors of this RTM for their faith and perseverance- Best Wishes for the future of the RTM Co.

Rated 5 out of 5 stars

Just Outstanding.

Having failed in a bid to secure Right to Manage for our block of flats using a local property specialist, we turned to Shula following numerous recommendations from the National Leasehold Campaign group on Facebook. Utilising Shula's services we were able to achieve RTM second time round, quickly and without fuss, and most importantly without any comeback from the freeholder. Shula has advised us ever since and what I particularly like about her is that she will assist in any way she can long after RTM has been achieved. Her communication is fast and concise, and always on point, and we are very fortunate to have her on board given her expertise and knowledge. Thank you, Shula.

June 3, 2025
Unprompted review
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Reply from Lease Advice UK

Alex Hi and thank you. I'm really delighted that we're in contact and I'm able to help with some advice when needed. What's the point of knowing things if nobody asks you:) Thank-you to you also. Best Wishes for the future Shula

Rated 5 out of 5 stars

Invaluable advisory service

The residents of our block of flats met with a representative from Lease Advice back in 2003 about our dissatisfaction with the way our freehold was being managed. We were advised on our rights, including the right to buy the freehold. The advice was easy to understand, free of charge, and invaluable. With the help of a local legal firm, we exercised our right and successfully purchased the freehold, and set ourselves up to manage the freehold collectively, and have been running it successfully ever since. I recently got in touch again to ask how we go about updating our leasehold agreement, and was delighted to learn that the organisation is still here and still providing free advice, and once again we have received a very helpful and plain English reply. We are very grateful, and long may it continue.

April 30, 2025
Unprompted review
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Reply from Lease Advice UK

Dear Louise. I'm delighted we're still here and you asked us about the issue. Thank you so much letting us know - and glad its been sorted. Best Wishes Shula

Rated 5 out of 5 stars

The Erin Brockovich of Leasehold

Having had many issues with our lease over many years it was very refreshing to chat to Shula Rich. She offered the best, most concise advice we have ever been given regarding our situation. The membership fee for the Leaseadvice.org is small, but it will be the best money you have ever spent if you're looking for legal advice and general support regarding the many unfair issues faced by leaseholders. Shula is now following our case, and we look forward to updating her with our progress.

January 23, 2025
Unprompted review
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Reply from Lease Advice UK

I have come across many unequal struggles in the 40 years plus I've been involved with leasehold - the incarnation of inequality. Your great advantage is that you have so far done everything you can to protect yourselves - including calling me. Thank you for what you've said. You are on the right track with your case and Right is on your side.

Rated 5 out of 5 stars

Shula ensured we acquired Right To…

Shula ensured we acquired Right To Manage without any hitches, and her vast knowledge and unrivalled expertise gave us confidence we were with the best person for the job. Six years down the line, we have saved tens of thousands of pounds by managing our own building.

December 6, 2024
Unprompted review
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Reply from Lease Advice UK

Dear Nicola. Thank you for keeping in touch, and for your very kind words. Hearing how well you're doing makes my day. It's a pointer to remind us that once we have RTM it needs us all to take responsibility for seeing things get done right, so saving money, increasing the value of our property, free from the fear of unexpected bills as in the past. Cheers Shula

Rated 5 out of 5 stars

Best Leasehold Advice Available

Shula's guidance was prompt, accurate, friendly and ultimately saved my fellow leaseholders and I thousands of pounds. Her fee was up front with no hidden extras or charges. I can't recommend her services enough.

December 2, 2024
Unprompted review
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Reply from Lease Advice UK

Christopher Thank you. RTM is really the beginning of a journey rather than the end. Its great to hear of the savings and how much better it feels to be in control of your home as you should be.

Rated 5 out of 5 stars

Super Shula!

Shula has helped our block of flats obtain RTM and freedom. From day 1, Shula has been incredibly helpful, patient and has gone above and beyond to support us over the course of a year. For my partner and I, buying our dream first home quickly turned in to a nightmare when we were introduced to our managing agents who continuously billed us for a poor service with even worse communication. After discussing our options with Shula, we knew right away that we were in safe hands and our worries would soon be over. Shula is an absolute expert in her field and we honestly can’t thank and recommend her enough. We’re eagerly awaiting our handover date now with a block of leaseholders who now finally feel in control of their own homes. Thank you Shula! - Charlie

August 24, 2024
Unprompted review
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Reply from Lease Advice UK

Charlie - Its been an absolute pleasure to continue discussing all the great things that are happening now with your RTM. We're now in December and you're really getting the benefits of being in charge rather than being trodden on. A great New Year too you and thank you for keeping in touch

Rated 5 out of 5 stars

Shula is simply the best!

Shula guided us through acquiring the Right To Manage our block of flats (40 flats) in Hove. Her clarity, knowledge, and reassurance gave us the confidence to go for it; it is the best thing we could possibly have done to secure the future of our block. Without her guidance, I don't think we would have done it.

She is a delight to work with and is always responsive to communications, and she has continued to be so many months after we acquired RTM. She also does fantastic pro-bono work at her Drop-in sessions at Platform 9, where we first encountered her.

If you have any issues with your freeholder or just want to gain control over your own affairs in your block of flats, do not hesitate to contact Shula. She will tell it how it is and empower you and your fellow leaseholders to take back control.

Myself and the fellow directors of our RTM Company cannot recommend her highly enough!

August 15, 2024
Unprompted review
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Reply from Lease Advice UK

Dear Ben - I know how important the RTM is - but getting ‘out from under’ also takes courage from the organisers and you did it. The block will now be run by agents of your choice who can both advise as well as take instruction. One benefit of my experience is being able to pass it on so thank you for your kind words and for keeping in touch - Shula

Rated 5 out of 5 stars

Shula has been amazing and helpful…

Shula has been amazing and helpful advising us on our block we now have the chance to choose our own management company and buy the freehold.:)

June 8, 2024
Unprompted review
Lease Advice UK logo

Reply from Lease Advice UK

Thank you Mathew - I wish you every good fortune with the freehold and if you need us for RTM. We will keep our quote steady until the end of 2024.

Rated 5 out of 5 stars

Shula truly went above and beyond for…

Shula truly went above and beyond for me. Her knowledge (and patience) has been endless. What seemed like a simple process turned into a more complicated and lengthy one and yet her fees stayed the same as the original quote!

May 8, 2024
Unprompted review
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Reply from Lease Advice UK

Dear Kirsty thank you. The satisfaction of knowing that you have reached your goal and obtained RTM is our payment. This RTM was a real challenge and succeeded as much for our input as your determination. Best wishes for the future

Rated 5 out of 5 stars

I wish there was an option for 10…

I wish there was an option for 10 stars!

Myself and other leaseholders in our block of flats met with Shula back in September 2023 and I can honestly say I'm so happy we did.

We are having ongoing issues with our Management Company and at the time of meeting we were starting the set up of a residents association.....which we have now successfully done!!

The advice Shula gave was brilliant and her knowledge and empathy on leasehold issues is outstanding.

I happened to mention a lift issue at the block I live in, which was condemned and has been out of service since September 2022 (and still is).

Our Management company quoted the costs of a full lift refit at approx. £90,000 and our fees more than doubled close to £500 a month to cover the cost.

The financial, mental and physical impact on residents has been great, this chance meeting with Shula last year became a pivotal and positive turning point with the issue.

With her guidance and support she helped me put together observations to our management company to challenge the process of condemning the lift and suggesting a total refit.

The company have admitted that they didn't explore all avenues before condemning the lift and came back with a 'significantly cheaper' option....approx. £34,000.

I refer to Shula as a Leasehold 'Guru' as her knowledge is so vast.

When we met Shula, she said something along the lines of 'I've never lost on a lift.' This is still true....without Shula's help we would have gone with the advice of our Management Company and paid out on a full lift refit, which wasn't deemed necessary.

We now have the confidence to challenge our Management Company on issues and are planning to start the process of right to manage, we will definitely be approaching Shula for help and guidance.

I 100% recommend Shula - she has given us a lot of optimism in challenging Leasehold issues.

Thank you!

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Super helpful and generous

Shula was so helpful and connected us to a great solicitor and was very generous with her knowledge and time

November 16, 2023
Unprompted review
Lease Advice UK logo

Reply from Lease Advice UK

Hi - I'm so pleased to have been helpful. One of the best things about experience is being able to share it and for others to use it to their advantage. Wishing you the very best with your flat - and congrats on all the research you've done:)

Rated 5 out of 5 stars

Shula is just amazing

Shula is just amazing! She has such a wealth of experience and the ability to make you feel that all is not lost. So much sound advice. I am beyond delighted to have found Shula - it's heart warming what she is doing to help people in the leasehold sector. Bless you Shula Rich you are a star. From the heart.

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

Shula is the best, period!

Shula helped me on the phone and followed up with email answers late into the evening. She’s the type of person you want on your side, in other words, she’ll fight for you and cares about her clients (unlike most solicitors I’ve interacted with). Highly competent & recommend👍.

February 16, 2023
Unprompted review
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Reply from Lease Advice UK

Dear Mark - that's very kind of you indeed. Yes I care because I) I care 2) I have experienced caring and focused advice during my own leasehold battles and I'd like to give that back. Cheers and all the very best to you - Shula

Rated 5 out of 5 stars

Helping make RTM straightforward

Shula was amazingly knowledgeable re gaining the RTM. She was also less expensive than a solicitor, swiftly answering any queries or concerns. I can't recommend her highly enough to help with leasehold property issues.

October 31, 2022
Unprompted review

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