Shurgard Self Storage - Alperton Park Royal Reviews 

111
TrustScore 4.5 out of 5

4.6

North Circular Road, NW10 7QS London, GB


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Rated 5 out of 5 stars

I just wanted to say a big thank you to Shan (the Store Manager) and Keval who advised and helped me to move to a smaller unit in order to stay with them and saving me money. They both really showed c... See more

Rated 5 out of 5 stars

Fantastic service from Kev. Was shown around the place - extremely clean, tidy and safe. All options were clearly explained and made process easy. Great pricing and location. Speak to Kev if you need... See more

Rated 5 out of 5 stars

Incredible customer service and incredibly helpful staff in showing us the process from start to finish. All vey clear in how everything worked. Would recommend massively, especially those who deal wi... See more

Rated 5 out of 5 stars

Rivaldo from Alperton Self- Storage was super professional. All admin sorted during my first visit, unit was clean.... Rivaldo was helpful and available throughout the entire moving process. Very p... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Alperton Park Royal

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • North Circular Road, NW10 7QS, London, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

111 reviews

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Replied to 99% of negative reviews

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4.6

All reviews

(111)

7,493 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely stellar experience at…

Absolutely stellar experience at Shurgard Self Storage in Alperton Park Royal. Every aspect of their service was impeccable. A special shoutout to Michael, who displayed unparalleled professionalism and made the entire process seamless. It's refreshing to encounter such dedication. Keep up the great work, Michael!

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very smooth process

Very smooth process, informative and helpful. Pheonix was great and helped me out to get signed up and ready to use the storage facilities!

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Phoenix at Alperton branch!

Phoenix helped me and my partner secure a storage container and was incredibly clear and very helpful. We appreciate the fact that this can be confusing and stressful process, however I didn’t feel confused and feel very much assured on our decision to go ahead and book through the Alperton branch. We are happy customers!

August 1, 2023
Unprompted review
Rated 3 out of 5 stars

misleading advertising

Well the price I ok, but when they said is £1 the first month is very far from the true. They charge you for a very weird Padlock, insurances etc. So get ready to pay those additional cost.

July 26, 2023
Shurgard Self Storage - Alperton Park Royal logo

Reply from Shurgard Self Storage - Alperton Park Royal

Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.

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