Shurgard Self Storage - Barking - Beckton Reviews 

107
TrustScore 4 out of 5

4.1

Jenkins Lane 100, IG11 7ZL East Ham, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A truly amazing process if booking online, bringing ID to storage location shown by a truly dedicated superb host Jane to the unit and been able to move all items to the storage in a matter of seconds... See more

Rated 5 out of 5 stars

First time using Shurgard and very impressed. Location is excellent and the site is very clean and well presented. Long time since I used self storage so technology is more advanced. But worried I mig... See more

Rated 5 out of 5 stars

from day 1 I was given excellent service; ladies were not only helpful, but also very patient showing me quite a few storage places before I have made my mind... the storage place is well maintained a... See more

Rated 5 out of 5 stars

Elton helped me purchase a self storage unit for some personal belongings. He was really friendly and helpful, he gave me all the info I needed to ensure I had the right unit. I was especially impress... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Barking - Beckton

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Jenkins Lane 100, IG11 7ZL, East Ham, London, United Kingdom

4.1

Great

TrustScore 4 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(107)

7,062 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service.

I booked everything online, I got to the Barking centre on a Saturday evening and to my amazement without any staff on the premise the process to get into the storage went smooth using the QR code. I stored my items stored, fully secured and looked with the padlock I bought from Shurgard.

June 18, 2024
Rated 3 out of 5 stars

Poor coordination

Poor coordination.
Got numerous phone calls and emails for stuff that either not due or taken care of already.

Unit walls were not painted- tape and jointed plasterboard only. If you touch, it’s dusty.
Requested change and it was granted, but why on the first place?

May 13, 2024
Rated 5 out of 5 stars

The staff helped me when I couldn't get…

The staff helped me when I couldn't get my id verified. They were very helpful, there was a member of staff, I did not get her name but she spoke with an Irish accent, I don't think anyone could have been any more willing to help, your system is simple you website is one of the only storage sites that gives you a price online and not a quote that you have to wait for you can book online pop in if you have a problem, it gets sorted out and your away, the others should take a leaf out of your book

April 2, 2024
Rated 5 out of 5 stars

Rebecca was amazing

Rebecca was amazing, so helpful on the phone and in person. Helped me set up all the contract change over, change the lock and explained everything and helped me set up the app.

Very friendly and a great asset to the Shurguard Barking branch.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

the perfect place for storage

The fact that all the necessary details can be found online makes choosing a place to rent easier. It was very helpful to find carts to transport the things for storage and last but not least the reception staff is friendly, patiently providing the information I needed.

October 17, 2023
Rated 5 out of 5 stars

Thank you Rebecca for your professionalism

Visited the facility to gain information and knowledge as I was in the process of planning storage space. However, after speaking with Rebecca, I felt extremely confident that all my queries have been answered.

Rebecca's positive approach combined with her friendliness and professionalism, gave me the confidence to make an on spot decision.

I was happy to sign up to use your services, and cannot thank you enough, as you save me time.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, I recounted a very lite young man last Saturday explained everything to me perfectly. I encourage people to go there. Great place great security. Thank you

September 25, 2023
Rated 3 out of 5 stars

The staff were not always very helpful…

The staff were not always very helpful and could be a bit unpleasant
Not many parking spaces and the costs are a bit high but otherwise it looks clean

September 15, 2023
Shurgard Self Storage - Barking - Beckton logo

Reply from Shurgard Self Storage - Barking - Beckton

Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard.

Rated 5 out of 5 stars

Fantastic Customer Service from Elton

Elton helped me purchase a self storage unit for some personal belongings. He was really friendly and helpful, he gave me all the info I needed to ensure I had the right unit. I was especially impressed that he called me back to provide updated info on where I needed to register for my unit, after noticing that my chosen branch was remote and required me to travel elsewhere to register. Thank you Elton for your fantastic customer service, you’re an absolute asset to Shurgard.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Self Service. Easy access. Just issue with internet service especially in lifts. SoI think if code using facility in lifts could be given it would be more smooth.

August 19, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look