Shurgard Self Storage - Barking - Beckton Reviews 

107
TrustScore 4 out of 5

4.1

Jenkins Lane 100, IG11 7ZL East Ham, London, GB


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Rated 5 out of 5 stars

A truly amazing process if booking online, bringing ID to storage location shown by a truly dedicated superb host Jane to the unit and been able to move all items to the storage in a matter of seconds... See more

Rated 5 out of 5 stars

First time using Shurgard and very impressed. Location is excellent and the site is very clean and well presented. Long time since I used self storage so technology is more advanced. But worried I mig... See more

Rated 5 out of 5 stars

from day 1 I was given excellent service; ladies were not only helpful, but also very patient showing me quite a few storage places before I have made my mind... the storage place is well maintained a... See more

Rated 5 out of 5 stars

Elton helped me purchase a self storage unit for some personal belongings. He was really friendly and helpful, he gave me all the info I needed to ensure I had the right unit. I was especially impress... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Barking - Beckton

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Jenkins Lane 100, IG11 7ZL, East Ham, London, United Kingdom

4.1

Great

TrustScore 4 out of 5

107 reviews

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This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(107)

7,145 reviews in the last 12 months

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Rated 1 out of 5 stars

Cowboys. Awful staff and customer service

Total cowboys. Awful service and inexistent complaints procedure. I keep asking for the Tc and Cs to prove what they are telling me is in the rules, they dont do it, but yet they charged £260 for 2 weeks, didnt allow me to sell the goods i have stored and my buyer to rent a unit benefiting from the promo. Funny enough, two weeks prior to this, a colleague of theirs assured me everything is ok and even another colleague on the phone said it can be done.......filed a complaint and the same rude, condescending person responds who keeps disregarding my request.... will never use them again and will escalate the complaint. I have already notified Trading Standards.
NOTW to Shurgard who since I posted my review, have replied... there is no way i will share me personal details here. Speak to Jason B who is a one-man-show and you keep forwarding my complaint emails to..so i get sarky and rude replies.

November 26, 2021
Unprompted review
Shurgard Self Storage - Barking - Beckton logo

Reply from Shurgard Self Storage - Barking - Beckton

At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to so we can get in touch and help you.

Rated 4 out of 5 stars

Storage is nice and clean, Value for money

Storage is nice and clean. Had to wait around a bit and call head office to see if anyone was onsite. If manager is going to do checks maybe have the phone volume on to hear phone ringing. Other than that I am happy. You cannot beat the price very affordable.

October 31, 2021

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