Staff is super friendly, and the facility is amazing. Most importantly, it feels secure, since you have to authenticate a couple of times each time you enter the building. Would definitely recommend o... See more
Location
Switch location5 Oriental Road, E16 2BZ London, GB
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See what reviewers are saying
I received a swift response to my enquiry—professional and friendly communication with James over the phone. I met with Alex and Boris at the front desk the next day. They made me feel so welcome. An... See more
Great customer service! James was particularly helpful ensuring I was all set with the app and code to enter the building, which is very secure, clean and well ventilated. He happily showed me the... See more
Great storage facility. Well-constructed, offering lots of size choices, good security system, excellent HVAC, plenty of parking, and 24-hr access. I've used Shurgard several times in the last 15 year... See more
Company details
About Shurgard Self Storage - City Airport
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
5 Oriental Road, E16 2BZ, London, United Kingdom
4.4
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Penalised for staying
I rarely leave reviews, but this genuinely warrants one star.
I have been a customer for six months, and today I was informed that my rate will increase by 22%. When I asked what justified this, I was effectively told that the longer I stay, the more I will pay, as prices are periodically increased for existing customers. That is quite an approach to customer loyalty.
It gets better. I was also told that if I move from my current 50 sq ft unit to a 65 sq ft unit, my monthly cost could be cut in half. It is difficult to understand how that pricing structure makes any sense.
I am currently renting a unit while spending time abroad. Needless to say, I cannot keep flying back just to rearrange boxes to fit this kind of pricing logic.
March 20, 2026
Unprompted review
Reply from Shurgard Self Storage - City Airport
Dear customer, we always try to provide our customers the best value for money and understand that a rent increase is never welcome. We invite you to your storage center to go through the different options and maybe move to a cheaper unit. Sure we will be able to find a solution together. Your Shurgard Team
User-friendly self-service storage…
User-friendly self-service storage facilities, no sweat, no hassles! no hidden charges
I had a very good experience and I will be coming back for sure
November 4, 2025
The staff are friendly and welcoming
The staff are friendly and welcoming. I would given a five star if Shurgard was open 24 hours. Shurgard needs some more trolleys, because in the evening the trolleys are being used. I like the security to get in the building.
August 30, 2025
Simple to set up
Simple to set up, helpful staff. Secure storage with good app based access. Reasonable pricing and long access hours
June 28, 2025
Staff excellent and very helpful
June 18, 2025
I like the security of the facilities…
I like the security of the facilities and easy access to the different storage rooms
June 12, 2025
Easy and quick
Easy and quick. For those in need instantly I recommend to use the Shurgurad. Staff are help and informative. For first month price is reasonable.
April 15, 2025
Good service and understanding customer service
I had a busy schedule that day and Alex the customer Service attended to me with clear instructions guide, step by step on how I can complete the application, see up my account and app. I move my luggage with so much ease.
April 10, 2025
Poor explanation and communication from…
Poor explanation and communication from the reception staff. Not very friendly and helpful.
February 18, 2025
Safe and secure place customer service…
Safe and secure place customer service was good
February 9, 2025
It is my first time to use a storage…
It is my first time to use a storage facility and staff members have been helpful.
The downside is from 9pm i can’t access to my storage and it affect people like me who finish work a bit late in a evening.
January 15, 2025
Extortion money as penalty !
I have to pay over 500£ just for placing my 15 days notice one day late . Extornist money ! Be careful while choosing this company I prefer safestore or attic now . There are other more competitor which are affordable .
Sometime trollies are missing there is no onsite staff after 6 . Signals is big problem as their entry system works on mobile if you don’t have signals you need to go out again and again inorder to use their entry system !
December 22, 2024
Just what I need, and great service
Convenient entry via app. Well articulated and clear instructions regarding access.
December 2, 2024
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