Shurgard Self Storage - Epsom Reviews 91

TrustScore 4.5 out of 5

4.5

1 Beaufort Way, KT17 2PS Ewell, GB


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Rated 5 out of 5 stars

Chris at Surbiton was excellent. Super helpful from start to finish and went above and beyond. Really helped us to find the best unit and the best price and on the day (which was 35 degrees!) gave us... See more

Rated 5 out of 5 stars

Chris, Sophie and Kaz were very professional and kind and the store was very clean. I am very pleased with the customer service and would recommend. Today i had the experience of going to the Thames... See more

Rated 5 out of 5 stars

Amazing service form Chris, Kaz & Sophie today. Really saved the day for me. The type of customer service we dream for! Not only did they assist during such a stressful time they followed up to ensure... See more

Rated 5 out of 5 stars

Chris at Shurgard Surbiton. Has been absolutely outstanding! Top quality service & nothing was too much trouble for him! Sorted out so many of my issues for me & dealt with it extremely quickly &... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Epsom

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 1 Beaufort Way, KT17 2PS, Ewell, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

91 reviews

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Replied to 97% of negative reviews

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4.5

All reviews

(91)

6,872 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience today at Shurgard was…

My experience today at Shurgard was 10/10 Chris was made my signing up very quick and easy and was very helpful and informative would highly recommend this storage facility as it’s kept very clean and everything is to a very high standard

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

Nice and easy

Was walked through the process by Paul at reception and was set up with a unit and on my way in less than 30 minutes.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

So helpfull withy questions

So helpfull withy questions , I was all over the place worried and not sure what would be the best option and Paul helped me, made me feel secure and sure in what to take and directed me very calm and made me laugh as well. 100% I would choose it again and same person to look after me.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Easy, straightforward and Helpful

Really helpful and informative, helped me to understand in layman’s term eg download the app and access my storage and being shown how to use the keypad etc etc.
Thank you Paul you made the experience of getting storage for me as a newcomer easy and welcoming 🙌

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing App

Store is very clean and app is a great security tool. Amazing and friendly service from Chris

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

A very helpful young man took me through the process of setting up the app, and showed me how to access my storage. All fine.

April 26, 2023
Rated 5 out of 5 stars

The shurgard in Epsom/Ewell

The shurgard in Epsom/Ewell
Would happily recommend this storage facility.
Very happy with the staff - excellent service especially from Chris ,
Very good costumer relations ,

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Chris was fantastic at Epsom

Chris was fantastic at Epsom. Was very friendly and knowledgeable, nothing was ever a problem and always had a smile on his face.

Wouldn't of used them if Chris wasn't working there as he went above what was required and would certainly use them again.

Thank you Chris, you deserve a raise 💪🏼

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

The staff at the Epsom branch are…Brilliant

The staff at the Epsom branch are really friendly and helpful especially Chris who made the experience so much easier when we had to transfer to a bigger unit. The facility has an App which made gaining entry to the storage easy. Would definitely use again.

April 3, 2023
Unprompted review

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