Shurgard Self Storage - Epsom Reviews 89

TrustScore 4.5 out of 5

4.5

1 Beaufort Way, KT17 2PS Ewell, GB


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Rated 5 out of 5 stars

Chris at Surbiton was excellent. Super helpful from start to finish and went above and beyond. Really helped us to find the best unit and the best price and on the day (which was 35 degrees!) gave us... See more

Rated 5 out of 5 stars

Chris, Sophie and Kaz were very professional and kind and the store was very clean. I am very pleased with the customer service and would recommend. Today i had the experience of going to the Thames... See more

Rated 5 out of 5 stars

Amazing service form Chris, Kaz & Sophie today. Really saved the day for me. The type of customer service we dream for! Not only did they assist during such a stressful time they followed up to ensure... See more

Rated 5 out of 5 stars

Chris at Shurgard Surbiton. Has been absolutely outstanding! Top quality service & nothing was too much trouble for him! Sorted out so many of my issues for me & dealt with it extremely quickly &... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Epsom

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 1 Beaufort Way, KT17 2PS, Ewell, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

89 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(89)

6,902 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shurgard Epsom

No issues making a reservation online. The website explained everything clearly. When I met the Shurgard member of staff, Chris, he was really helpful and very friendly. He went the extra to explain how everything worked.

September 29, 2022
Rated 5 out of 5 stars

Excellent customer service and storage…

Excellent customer service and storage facilities.
We are new to using storage facilities and Nicola made the whole experience really simple and explained everything very clearly and answered all of our questions. We are very happy with our choice of Shurgard in Ewell and would highly recommend it to others

September 25, 2022
Shurgard Self Storage - Epsom logo

Reply from Shurgard Self Storage - Epsom

Hello Hayley :-) Thank you very much for your positive feedback and for taking the time to publish this review. We are happy to hear that you had an excellent customer experience with Nicola and we can't wait to show her this great testimonial. Have a wonderful day, and don't hesitate to let us know if we can help you in the future! Your Shurgard Team

Rated 5 out of 5 stars

Unit Shurguard Epsom

Arranged storage with Shurguard Epsom. Have used them before. On this occasion, all staff very helpful, especially Nicola who assisted me in a wholly professional and helpful way beyond the call of duty.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

As a former customer

As a former customer, I didn't hesitate to reopen my unit to help with some remodelling work I am doing. Since Covid arrived a few things have changed since I was last a customer here, including an enhanced online service that can set you up without needed to physically visit the office. After completing the online form, I had a call from helpful staff to confirm my unit was being prepped and next steps. I did still need to use the office and I was up and running within minutes again with helpful staff who made sure I had a key as I hadn't ordered one online because I kept my original one.

December 9, 2021
Shurgard Self Storage - Epsom logo

Reply from Shurgard Self Storage - Epsom

Hello Paul :-) Thank you for your positive feedback. Our team will be delighted to read it. We remain available for any further questions you may have. Your Shurgard Team.

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