Chris at Surbiton was excellent. Super helpful from start to finish and went above and beyond. Really helped us to find the best unit and the best price and on the day (which was 35 degrees!) gave us... See more
Location
Switch location1 Beaufort Way, KT17 2PS Ewell, GB
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Chris, Sophie and Kaz were very professional and kind and the store was very clean. I am very pleased with the customer service and would recommend. Today i had the experience of going to the Thames... See more
Amazing service form Chris, Kaz & Sophie today. Really saved the day for me. The type of customer service we dream for! Not only did they assist during such a stressful time they followed up to ensure... See more
Chris at Shurgard Surbiton. Has been absolutely outstanding! Top quality service & nothing was too much trouble for him! Sorted out so many of my issues for me & dealt with it extremely quickly &... See more
Company details
About Shurgard Self Storage - Epsom
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
1 Beaufort Way, KT17 2PS, Ewell, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Everything was set and ready for me…
Everything was set and ready for me within 15 minutes of me arriving. Nicola was very helpful and assisted me with the sign up throughout. Will definetly recommend and use again.
Shurgard Epsom
No issues making a reservation online. The website explained everything clearly. When I met the Shurgard member of staff, Chris, he was really helpful and very friendly. He went the extra to explain how everything worked.
Excellent customer service and storage…
Excellent customer service and storage facilities.
We are new to using storage facilities and Nicola made the whole experience really simple and explained everything very clearly and answered all of our questions. We are very happy with our choice of Shurgard in Ewell and would highly recommend it to others

Reply from Shurgard Self Storage - Epsom
Fantastic service from Nicola at Epsom
Fantastic service from Nicola at Epsom. Very helpful, answered all my questions. Nothing too much trouble for her. So easy to organize a unit. Got a very good deal on the 1st months rent as well. Definitely 5A stars all the way.
Unit Shurguard Epsom
Arranged storage with Shurguard Epsom. Have used them before. On this occasion, all staff very helpful, especially Nicola who assisted me in a wholly professional and helpful way beyond the call of duty.
As a former customer
As a former customer, I didn't hesitate to reopen my unit to help with some remodelling work I am doing. Since Covid arrived a few things have changed since I was last a customer here, including an enhanced online service that can set you up without needed to physically visit the office. After completing the online form, I had a call from helpful staff to confirm my unit was being prepped and next steps. I did still need to use the office and I was up and running within minutes again with helpful staff who made sure I had a key as I hadn't ordered one online because I kept my original one.

Reply from Shurgard Self Storage - Epsom
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