We have a great experiance with Shurgard Hayes. The manager Mr. Anu is a great person ,very kind & helpful. Excellent storage facility at great price.
Location
Switch locationUxbridge Rd, UB4 0HD Hayes, GB
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See what reviewers are saying
First if all i would like to thank Molly from Hayes branch who gave me an outstanding costumer service going above and beyond explaining to me all the details for the contract also did not hesitate in... See more
I visited Shurgard, Hayes as I needed storage space for next week. The customer advisor, Miss Shahtaj went out of the way to explain to me the detailed process and cost of the storage space they rent... See more
Helpful staff who took time to explain the process clearly. And they called when my allocated storage unit changed so even arriving after the office was closed presented no problems.
Company details
About Shurgard Self Storage - Hayes
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Uxbridge Rd, UB4 0HD, Hayes, United Kingdom
4.5
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Molly
April 3, 2026
Unprompted review
Great service from staff and excellent…
Great service from staff and excellent storage facilities
March 28, 2026
Unprompted review
Happy with unit transfer and cost…
Happy with unit transfer and cost savings per month.
March 28, 2026
Unprompted review
Great service with great staff helping
March 25, 2026
Unprompted review
Brilliant service and was very happy.
Brilliant service and was very happy.
March 25, 2026
Unprompted review
Very good storage facility ans staff…
Very good storage facility ans staff arw vwry good
March 24, 2026
Unprompted review
Happy with my storage space and how…
Happy with my storage space and how efficient staff are
March 14, 2026
Unprompted review
Excellent storage facility and service
Excellent storage facility and service
March 14, 2026
Unprompted review
Great facility for storage highly…
Great facility for storage highly recommend
March 12, 2026
Unprompted review
Great storage facility and excellent…
Great storage facility and excellent access times
March 12, 2026
Unprompted review
Excellent storage facility great staff…
Excellent storage facility great staff highly recommended
March 11, 2026
Unprompted review
It's the best storage
November 26, 2025
Non-existent customer service
You could not possibly get the worst customer service experience. When a payment is late, Shurgard adds a £20 late payment fee for administrative charges, which I understand and PAY as the payment is late. They call you, and when you answer, they put the phone down on you. You attempt to call them back, but the call and inquiry are directed to a different store, where another staff member will handle them. This store never answers their calls or returns your call. The staff members "politely" tell you that if you are not happy, you can go somewhere else. How is that for professionalism, and a patronisingly degrading way of telling you that they don't value you as a customer.
November 10, 2025
Unprompted review
Reply from Shurgard Self Storage - Hayes
Hello Margarita, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. If you would like our team to follow up with you regarding the situation, please email us your contact details at info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have. Your Shurgard team
I really like the system You have look…
I really like the system You have look very secure the place very clean. And a good customer service.
October 15, 2025
Helpful Manager
Manager was very helpful and resolved problems of ID upload.
Thank you
September 19, 2025
Local staff are very helpful
It's more convenient and local store which good for domestic requirements for storages.
August 14, 2025
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