We have a great experiance with Shurgard Hayes. The manager Mr. Anu is a great person ,very kind & helpful. Excellent storage facility at great price.
Location
Switch locationUxbridge Rd, UB4 0HD Hayes, GB
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See what reviewers are saying
First if all i would like to thank Molly from Hayes branch who gave me an outstanding costumer service going above and beyond explaining to me all the details for the contract also did not hesitate in... See more
I visited Shurgard, Hayes as I needed storage space for next week. The customer advisor, Miss Shahtaj went out of the way to explain to me the detailed process and cost of the storage space they rent... See more
Helpful staff who took time to explain the process clearly. And they called when my allocated storage unit changed so even arriving after the office was closed presented no problems.
Company details
About Shurgard Self Storage - Hayes
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Uxbridge Rd, UB4 0HD, Hayes, United Kingdom
4.5
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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terrible experience
Absolutely terrible experience. Shambles Shams was so unhelpful and just not bothered. I’d recommend steering clear; there’s no head office to escalate issues and just seems like no one actually cares. Disgraceful. I’d advise strongly looking at other storage units, totally unhelpful and they don’t really care
October 27, 2022
Unprompted review
Reply from Shurgard Self Storage - Hayes
At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
Very helpful ...great customer service…
Very helpful ...great customer service ...clean facilities...easy access surely recommend...
November 1, 2022
Unprofessional and abusive
As a person with mental health issues, it is often challenging to manage your finances. I have a storage unit with Shurgard and they never fail to threaten you with bailiffs when your payment is a couple of days late. This is not what I expected from a professional and respectable company. They will bombard you with emails and text messages everyday from different numbers demanding you pay up or else. Actually there is no or else. One message I got before I paid was Do you want your goods? Be a little sensitive, professional and compassionate to your customers. It does go a long way.
September 9, 2022
Unprompted review
Reply from Shurgard Self Storage - Hayes
At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to so we can get in touch and help you.
Always top class customer service
Always top class customer service.
I have been using Shurgada on and off for the last 10 years at various locations in London not once I've experienced a bad treatment.
Hayes in particular they go further to help make your experience a lasting one.
July 21, 2022
Very convenient in all the ways.
March 20, 2022
Problems
The reservation part was easy and straightforward. I also had to amend the period for one day and my request was quickly handled by email.
Then the problems began. I first booked from Jan 2nd and then asked to start from Jan 1st. I got confirmation by email and paid for the extra day.
I know the office would be closed, but I got the access code and they said that the unit would be open and my new padlock inside it.
When I got there, the access code didn't work. I called the customer service and they said that there was nothing they could do and I would need to return the next day. So I had to take all my stuff to the hotel and had to hire and pay for the van for another day, which cost me £40 extra.
Back to Shurgard Hayes on Jan 2nd, the access code was not working again. I went to the office and they generated a new one, and I was finally able to enter the building. When I got to my unit (4th floor), not a surprise that the unit was locked and I had to call the office and wait for someone to open it and give me the new padlock.
After all those problems I complained by email and they said that would compensate me for your additional van charge and for the extra day I've paid for. Well... it's been 18 days from their answer and I'm still waiting for the transfer.
January 20, 2022
Reply from Shurgard Self Storage - Hayes
Hello Leandro, thank you for taking the time to give us your feedback. We sincerely apologize for the issues that you experienced. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Excellent service
December 17, 2021
Theft and mice infestation at one of…
Theft and mice infestation at the Hayes branch in West London.
Have filed an insurance claim almost 6 months, still nothing, no response from head office.
Avoid at all costs.
Our customer number is 1109. Please get in touch
December 16, 2021
Unprompted review
Reply from Shurgard Self Storage - Hayes
At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to so we can get in touch and help you.
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