It was nice and easy. Well explained by Alex on security, times of opening hours to access storage and office opening hours. Contracts were all done online and emailes which was great. Keenan and Ale... See more
Location
Switch location185 Freston Rd, W10 6TH London, GB
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See what reviewers are saying
Shurgard Kensington is the best place for storage in London. I would highly recommend Kapil who was so nice and explained everything about the storage to me. Will definitely recommend everyone to go t... See more
Thank you Keenan for your help. Excellent customer service he went through ever detail with me and made sure I understood what I was signing. Would highly recommend
Staff are great but the paperwork is over the top as is the need for people to have a drivers licence or passport. I have both but many people dont and you will not accept other forms of legal, govern... See more
Company details
About Shurgard Self Storage - Kensington
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
185 Freston Rd, W10 6TH, London, United Kingdom
4.6
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
At least I got my refund back
It took two months to get an answer from the person in charge to get the refund of my train due to a delay on their side to retrieve my belongings... but I least I got it now.
March 24, 2025
Reply from Shurgard Self Storage - Kensington
Hello GA, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Ok been using Shurgard KENSINGTON for …
Ok been using Shurgard KENSINGTON for over 15 years on and off - needed storage at Kensington for under a month - £1 first months rent highly visible - moved out within period now charging me £175 because no written notice given or explained - basically you need to give notice the same time you take out the £1 a month contract- NOT EXPLAINED BY THE STAFF WHO SERVED ME ON THE DAY I TOOK OUT THE CONTRACT/ SHURGARD-I recommend all my business colleagues to use your services but now I don’t have that confidence- SHURGARD I WILL REMOVE THIS REVIEW IF YOU CAN CONSIDER MY CASE THANKS JASON
February 7, 2025
Unprompted review
Reply from Shurgard Self Storage - Kensington
We regret to learn that you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
Over the summer Shurgard have hiked my…
Over the summer Shurgard have hiked my storage costs by nearly 20% without any prior notice, and also come off the direct debit payment system, the most secure automatic payment system with the best safeguards, without notice. This is unacceptable and I will stop using them.
September 11, 2024
Reply from Shurgard Self Storage - Kensington
Hello, thank you for contacting us. The prices we display on our website apply to the monthly rent of a storage unit and will remain unchanged for the first six months at least. Should any price increases occur later, we will inform you of this in writing. Don’t hesitate to contact us for further information.
A pleasant easy transaction signing up
A pleasant easy transaction signing up. Perfect size container for my use.
September 24, 2024
The staff very helpful and the site…
The staff very helpful and the site very clean And neat
June 14, 2024
Helpful
Helpful, professional, efficient and friendly service. Great price and ideal facilities.
May 27, 2024
Unprompted review
Great staff here
Great staff here, very friendly and the place is very clean
May 12, 2024
Unprompted review
Great service in this place
Great service in this place. Very professional and super helpful here. Will definitely highly recommend
April 7, 2024
Unprompted review
Thank you Crystal
I was looking for a storage at the Kensington Shurgard and thanks to Crystal I got the perfect storage, she was very perfectional, welcoming, very understanding and clear on explanations, I couldn't have hoped for a better agent, I would gladly advice anyone to seek her on help with a storage as she really dose care and she's unbelievably friendly. Thank you.
March 19, 2024
Unprompted review
good service
March 6, 2024
Unprompted review
Mr Kapil was very helpful and also…
Mr Kapil was very helpful and also considerate on how to navigate the process
March 1, 2024
Unprompted review
Great service at Kensington Shurgard
Great service at Kensington Shurgard.
Crystal and Kapil were super helpful.
I now have great storage and easy to get to. Highly recommend this branch to anyone.
February 19, 2024
Unprompted review
Shurgard Kensington is the best place…
Shurgard Kensington is the best place for storage in London. I would highly recommend Kapil who was so nice and explained everything about the storage to me. Will definitely recommend everyone to go there.
February 17, 2024
Unprompted review
Great service
I have been using Shurgard for the past year while moving in between countries for work. The communication has been great and they have been very helpful throughout with quick attention and responses to my request
February 15, 2024
Unprompted review
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