It was nice and easy. Well explained by Alex on security, times of opening hours to access storage and office opening hours. Contracts were all done online and emailes which was great. Keenan and Ale... See more
Location
Switch location185 Freston Rd, W10 6TH London, GB
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See what reviewers are saying
Shurgard Kensington is the best place for storage in London. I would highly recommend Kapil who was so nice and explained everything about the storage to me. Will definitely recommend everyone to go t... See more
Thank you Keenan for your help. Excellent customer service he went through ever detail with me and made sure I understood what I was signing. Would highly recommend
Staff are great but the paperwork is over the top as is the need for people to have a drivers licence or passport. I have both but many people dont and you will not accept other forms of legal, govern... See more
Company details
About Shurgard Self Storage - Kensington
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
185 Freston Rd, W10 6TH, London, United Kingdom
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Replied to 97% of negative reviews
Typically replies within 1 week
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Service
Service, support, kindness. Receive all information from Alex and Annette.
Speaking to Alex
Just spoke to Alex, member of staff. He was super kind and helpful and sorted me out within just a couple of minutes. Recommend this branch :)
Always a pleasure getting help from…
Always a pleasure getting help from Keenan and Alex they are always cheerful and willing to help solve any problem I have. Kensington is my favourite shurgard because they work here
Keenan and Alex were incredibly…
Keenan and Alex were incredibly informative and detailed in their service. 5* Service 👌🏼
Swapping my unit size
Went in to change my unit size Alex was super helpful made the swap super easy!
Very helpful and friendly!
Great space and super customer service from Crystal
Super efficient and clean and accessible storage space recommended by locals in the Notting Hill community. Above and beyond customer service from Crystal.
Alex was very knowledgeable and helpful!
Keenan made is a great experience
Keenan made is a great experience, i was able to grasp all the information I needed and I began using the storage straight away.
Just Amazing!
Just Amazing!
Outstanding service, polite and friendly staff, especially Keenan who has always been supported and understanding of my disability’s and access needed.
Highly recommended!
Excellent service and knowledgeable…
Excellent service and knowledgeable staff. Competitive prices and easy access.
Keenan was very helpful
Great service
It was nice and easy.
Well explained by Alex on security, times of opening hours to access storage and office opening hours. Contracts were all done online and emailes which was great. Keenan and Alex were both very friendly and made the experience and transaction very smooth and easy.
Annette and Alex at this store were…
Annette and Alex at this store were fantastic very helpful A credit to the company
Keenan and Alex
Keenan and Alex
We’re great and very patient in explaining the best choice to suit my requirements
Amazing customer service
Alex and Annette! Thank you so much for your efforts today .. you guys help saved me hours of my Saturday!
Wonderful customer care during the…
Wonderful customer care during the registration process, crystal was on reception and was really warm and friendly and made everything really clear.
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