It was nice and easy. Well explained by Alex on security, times of opening hours to access storage and office opening hours. Contracts were all done online and emailes which was great. Keenan and Ale... See more
Location
Switch location185 Freston Rd, W10 6TH London, GB
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See what reviewers are saying
Shurgard Kensington is the best place for storage in London. I would highly recommend Kapil who was so nice and explained everything about the storage to me. Will definitely recommend everyone to go t... See more
Thank you Keenan for your help. Excellent customer service he went through ever detail with me and made sure I understood what I was signing. Would highly recommend
Staff are great but the paperwork is over the top as is the need for people to have a drivers licence or passport. I have both but many people dont and you will not accept other forms of legal, govern... See more
Company details
About Shurgard Self Storage - Kensington
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
185 Freston Rd, W10 6TH, London, United Kingdom
4.6
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keenan Franklin - Excellent Service
Keenan Franklin went above and beyond to help and advise - helpful, informative and friendly. We were very impressed with the service and glad that we chose Shurguard and this was all down to the help that Keenan gave. By far the best service we have experienced lately.
August 26, 2022
Unprompted review
Straightforward and professional
July 19, 2022
Excellent
Amiable and helpful staff that provides excellent service at fantastic prices.
June 25, 2022
Breach of fire regulations
Breach of fire regulations, rodent infestation, diseases, major leaks from a roof that has not been repaired in years, lift buttons have fallen in on both lift panels, ant infestation, moth infestation, failure to provide adequate lighting in units, ongoing unit thefts. Shugard have shown no interest in addressing the issues since 2018. I have been left with no alternative but to report the issue to RBKC Health Case Number 303251 - case currently open. The North Kensington Branch building is not fit for purpose. Do not let the appearance of the reception fool you, visit the customer toilets, it illustrates perfectly what is behind the scenes. This company does not care about the health and safety of its customers. Gaslighting when you make a complaint. I will be sharing the images and videos for Public Interest Disclosure. FYI No PPE provided during Covid for customers.
June 24, 2022
Unprompted review
Reply from Shurgard Self Storage - Kensington
Dear customer. We take customer satisfaction seriously and we are so sorry to hear that your experience with our company has not met your expectations. To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by sharing your customer number or contact details. Best regards, the Shurgard Customer Service Team.
The team was lovely and helpful when I…
The team was lovely and helpful when I arrived. The entire time they were friendly and assisted me in storing my belongings
June 14, 2022
After the shocking 100% price increase at Safestore great to now be at Shurgard
After the shocking 100% price increased that Safestore preesented to me as a "take it or get lost" offer I was great to find a company that cares what its clients think, and at a great price. I was quoted £438pm told I was lucky as the figure could have been £578. They have a clause that allows the 100% price hike - I was paying £218!!!! So we have all had decisions harder than that!
Shurgard came n at the £250 approx per month
March 14, 2022
Easy to book.clear instructions and…
Easy to book.clear instructions and easy to use with great assistance on first arrival.
March 1, 2022
Great service and support
Definitely would recommend shurgard, the notting hill branch is really comfortable for removals
January 21, 2022
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