Shurgard Self Storage - Kensington Reviews 

Thank you Keenan for your help.
Excellent customer service he went through ever detail with me and made sure I understood what I was signing. Would highly recommend

Great customer service from Keenan. He was very efficient and helped me get booked in with no stress considering he was working alone. Thank you Keenan

Annette and Alex are amazing and helpful!! Appreciate it <3

Annette and Alex have been amazing: great customer service!
They explained everything in details and they were very helpful and understanding.

Annette and Alex gave great customer service.

Very organised and professional and reasonably priced
Annette and Alex were helpful.

Annette and Alex were absolutely phenomenal and extremely helpful with my time there. Highly recommend and rate these individuals in particular! Thank you!

Ive been meaning to leave a review for a while now .Annette made my move in so easy ,she was was helpful and knowledgeable about the store and the surrounding area .even provided me with transport links .
Thank you Annette

Such a well kept and clean store, Annette was very friendly and was always available to help

Thank you for being so helpful to me and my family Annette

Fantastic customer service....
Annette and Keenan were very very helpful.... thank you.
Much appreciated

Seemless experience opening a new unit for storage in branch with Keenan. He's been helpful, friendly and efficient and conducted himself in a professional manner.
Would recommend

Staff are great but the paperwork is over the top as is the need for people to have a drivers licence or passport. I have both but many people dont and you will not accept other forms of legal, government ID with photos which is discriminatory. Fix it!

Excellent and professional service
Highly recommended

I used to love this precint, having used for many years. The previous team was lovely at Kesington.
By going some days late they sent me letters that were a real bully and even threats of breaking my locker 20 days before they could.
By escalating the matter to the civil court, they sent me a termination letter.
Basically, they act accordingly with its VERY OWN regulations with no respect for the civilians, with awful workers that treat the client's like dogs.
I really never saw something like this new team.
They are AWFUL, AND I MEAN IT.

Office is shut during scheduled opening hours. I went there on the 11th Dec (Sunday) at 2.30pm and they were shut. I was looking to pop my boxes into a unit I had previously reserved but couldn't because no one was in during scheduled opening hours. No note on the door either.

Then today I had booked an appointment for 10.30am and no one was there. Office should have opened at 10am. I had to phone to find out that someone had called in sick and they couldn't get another person out.

Pretty shoddy service if you're running a tight schedule and have already loaded up your vehicle.

I've given two stars instead of one as I used to be a customer a few years back, so I know the staff has been good in the past. I hope they pick up their game and improve.

Use this storage unit to collect work supplies. I had trouble accessing the unit one evening and Keenan was very kind and was able to help me out even though he had just finished his shift. Really really nice person and greatly appreciated the help.

Anette at w11 . was very helpf and her attention to detail was great.

They forgot to unlock my locker or leave the lock. I had to wait for 4 hours until someone came to the office (they were also half an hour late)