Shurgard Self Storage - Leicester Reviews 

55
TrustScore 4.5 out of 5

4.7

Freemens Common Road, LE2 7SQ Leicester, GB


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Rated 4 out of 5 stars

Excellent high tech facility. However the most stupid design error - the loading area slopes. Makes it very difficult for one person to load or to open entrance door whilst holding trolley. More tha... See more

Rated 5 out of 5 stars

I have had a unit at Shurgard Leicester for just over year now & i can't fault my experience. All 3 guys have been amazing! Big shout out to Ravi who I have probably had the most dealings with, such a... See more

Rated 5 out of 5 stars

A few minutes before closing, was met by Ravi, he was very welcoming, ready to assist. Ravi was professional, respectful and most of all knowledgeable about his job. Ultimately finding the most suitab... See more

Rated 5 out of 5 stars

Firstly they had storage available in different sizes to suit my needs, the one I had reserved was too small when I looked at it so opted for a larger unit. The whole experience was first class staff... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Leicester

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Freemens Common Road, LE2 7SQ, Leicester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(55)

7,016 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and polite

I was attended by Ravi and he was most helpful in filling the necessary paperwork. He took me to see the unit and explained everything I needed to know in a very polite manner.

February 14, 2025
Rated 5 out of 5 stars

Great place for storage

Great place for storage at an affordable price.

Staff was quite friendly and helpful.

Only con is not with the storage itself, but with the Shurgard app defaulting to Dutch when you install it and not having a way to change language until everything is set up.

January 13, 2025
Rated 5 out of 5 stars

Very clean unit

Very clean unit, friendly and helpful staff and easy car parking. Lifts available and plenty of trollies to move bits around. Would highly recommend!!! Also, Leicester tip around the corner if you need to get rid of unwanted items.

January 1, 2025
Rated 3 out of 5 stars

The website says first month will only…

The website says first month will only cost £1, didn't mention the insurance until payments page. I feel this is at least misleading.

Edit: shurgard rang me to provide further information regarding costs. Appreciate it. Their customer service is 5 star

November 14, 2024
Rated 1 out of 5 stars

Horrible first time customer experience

I called up to sign up and get a 90sq storage space. I received many calls from them and ended up going for them. I thought it's a great price, first month £33.90 then £132 each month after that.

I tried to call them after the sale was complete and I was left waiting for 20 minutes and no on picked up. I checked my bank after a couple days and they've taken 2 payments of £33.90 and another £20. Where has this come from?

I tried to call them and they tried to transfer me to the leicester base, and the call shut down. I called again and they transferred me again and the call shut down. I called again and the person on the other line cut the call and put it down. I called again and it didn't go through. I called again and the person on the phone told me to try again tomorrow.

I find this completely unfair and unexpected that more money has come out my credit card than what should have been taken. I want someone to look into this.

Happy to change my review if this is resolved and we come to an agreement.

November 28, 2024
Unprompted review
Rated 3 out of 5 stars

Opening hours

Opening hours
24 will be great

October 10, 2024
Shurgard Self Storage - Leicester logo

Reply from Shurgard Self Storage - Leicester

Hello, thank you for taking the time to share your storage experience with us. Our customers have access to the premises between 6am and 11pm, therefore it is not possible to enter the premises outside these hours. Thank you for your understanding.

Rated 5 out of 5 stars

Very courteous helpful and efficient…

Very courteous helpful and efficient staff on the phone and at the site. Good access and great lifting aids. Nice big room very clean and easily accessible. Iain was very helpful as he took me through my options before I chose my space. I will definitely highly recommend your company and have already started doing so.

September 29, 2024

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