Brilliant service from staff member kev. Did a tour of the building and shown how everything works. All information provided clearly and met our needs. Site was clean and good security measures. Will... See more
Location
Switch location510 Neasden Ln N, NW10 0EA Neasden, GB
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See what reviewers are saying
Ms.Nadia, your your front desk officer was a great help. She guided us through the process and also very helpful in finding store and all the procedure went very smoothly. Nadia is a pleasant person... See more
The young lady that did the booking for us was very knowledgeable about the process of setting up our storage room. She knew exactly what she was talking about and passed that information on in a... See more
Very easy process, great price. Booked storage online a few weeks ahead in the Neasden branch, was contacted by phone shortly after by a rep who explained how everything worked. Popped in a few da... See more
Company details
About Shurgard Self Storage - Neasden
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
510 Neasden Ln N, NW10 0EA, Neasden, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Very helpful staff
Staff is friendly and helpful
Staff is friendly and helpful. Gave us all the information in a very polite and nice manner. Storage is fairly priced and clean. Seems very secure and I definitely recommend using this service
The manager Reon was a huge help
The manager Reon was a huge help. Very professional and found me the best storage for what I needed
justina and mo are very charismatic and…
justina and mo are very charismatic and helpful they made my experience at shugard very pleasanf
Excellent customer service
Justina has an excellent customer service. She was very helpful.
Amazing stuff and provide all the…
Amazing stuff and provide all the required information needed to rent a unit. Reon helped me a lot with all the procedures.
Justina was very helpful
Justina was very helpful. Am very pleased with service.
it is amazing i feel comfortable right…
it is amazing i feel comfortable right now!
I met Lovely people
I met Lovely people, Michael and Justina were really helpful and friendly.
Michael and Justina
Michael and Justina were really lovely and very informative during our document signing.
Michael and Justina were very friendly…
Michael and Justina were very friendly and helpful, made sure my move in day was very smooth and easy. Highly recommend.
Highly recommend
Justine and Michael were really professional in showing us the ropes. Very friendly service. Highly recommended and love the app entry. So much easier.!
very good service from Mr Michael
very good service from Mr. Michael who attended to me super attentive and helpful note 10
Amazing contract flexible move in dates
Micheal was very helpful
We had issues with arranging the date of our contract start date but Micheal was very accommodating and adjusted the contracts multiple times
Very easy process
Very easy process, great price. Booked storage online a few weeks ahead in the Neasden branch, was contacted by phone shortly after by a rep who explained how everything worked.
Popped in a few days later to pick up the lock and sign the final paperwork. Michael was really friendly and helpful, and allowed me to view the exact storage room to get a good sense of the space. Excellent service.
Helpful service
Michael and his co-worker were very helpful in showing the units to me and advising on which one to choose. I would recommend this facility.
Shurgard Neasden excellent service !!
Michael was super professional, helpful and friendly !!
Total rip off company!
The annual increase meant that the monthly bill went from £117 to £140! Not like that have an extended heating bill as all is cold storage - which means what you store get damp. Rodent dropping have been found in the unit! Only one of the two lifts is working. The outside gate keeps being broken and now they want more money! Total rip off company!

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