Great service received by Ben. I was looking for a local business to install my blinds but someone who was genuine and trustful, in case something went wrong. I came across Ben and have to say he... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more
Company replied
We are very pleased with the shutters fitted by Ben. The shutters are super and have made a real difference in our rooms. They arrived within the time that Ben had stipulated and were installed ef... See more
Company replied
Out of all the sales representatives we have dealt with, Ben stands out as the most genuine and approachable. There was no sales pitch, gimmicky discount offers, or pressure to buy. He was professiona... See more
Company replied
Company details
About Shuttercraft - Bedford
Written by the company
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
Trusted nationally. Delivered locally.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
We make light work of looking after you
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
We only fit premium S:CRAFT shutters
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
Established, yet innovative
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
Our ‘No hard sell’ promise
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Contact info
Brickhill Drive, MK41 7PH, Bedford, England, United Kingdom
- 01234 731 146
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the look…
My son had used Ben and recommended him. Ben was very professional and there was no pressure to buy. The finish is excellent and Ben was efficient and tidy. I initially had all the front windows done and then later got the back bedroom windows done. Love the look.

Reply from Shuttercraft - Bedford
Out of all the sales representatives we…
Out of all the sales representatives we have dealt with, Ben stands out as the most genuine and approachable. There was no sales pitch, gimmicky discount offers, or pressure to buy. He was professional, knowledgeable, and took the time to explain everything clearly. The shutters are fantastic and have truly made a difference in our home. We were so impressed with both the shutters and Ben's service that we invited him back to place another order!

Reply from Shuttercraft - Bedford
I'm so impressed with this company
I'm so impressed with this company. From Start to finish everything was done to a great standard and it didn't take long either. Very reasonably priced

Reply from Shuttercraft - Bedford
Shuttercraft Bedford-Ben
Shuttercraft Bedford-Ben
From initial contact to leaving after shutters fitted can’t fault
Didn’t feel pressurised at initial consult given all options. Honest with 12 week delivery time frame, provided with paper blinds that actually worked.
Fitting very straightforward. Tidy and on time
Highly recommended

Reply from Shuttercraft - Bedford
Best Shutters and Service
Best Shutters and Service! Highly Recommend.
We honestly cannot thank Ben enough for everything! From the very first visit, his professionalism, warmth, and genuine care stood out and the end result has completely blown us away. The shutters are absolutely stunning. They are beautifully crafted, flawlessly installed, and of outstanding quality. They are also very fairly priced!! We have had a really bad experience previously with a company installing our downstairs shutters and we wished we found Ben at Shuttercraft Bedford earlier!
Our upstairs Shutters have truly transformed our home, bringing in light, elegance, privacy, and a real sense of style.
Ben’s attention to detail and the pride he takes in his work are incredibly rare to find these days. Nothing ever felt like too much trouble, and he made the whole process effortless from start to finish. It's clear he goes above and beyond for his customers, and we feel so lucky to have had him work on our home.
We’re genuinely thrilled with both the shutters and the service. Thank you again, we’ll be singing your praises to anyone who’ll listen!

Reply from Shuttercraft - Bedford
Extremely pleased with the service and…
Extremely pleased with the service and quality of the shutters. Ordered and delivered when expected. Ben makes a very good job of installing with no fuss or bother. They have transformed our home. Would highly recommend.

Reply from Shuttercraft - Bedford
This is a great example of where local expertise is best!
This is a great example of where local expertise is best! We had a lovely and personal experience with Ben from Shuttercraft. It was really refreshing to be able to speak to, and meet someone in person, who was knowledgeable, fair and not pushing a hard sell. The shutters themselves are wonderful and look great - well worth the investment. I know there are many cheaper online alternatives, but having also used them for other projects we’ve done, I would recommend Shuttercraft over and above, and personally wouldn’t use online measure yourself sites next time. The reassurance of their expertise, their skills to measure and fit, plus the quality of the product for me the cost of the products were more than fair and well worth it.

Reply from Shuttercraft - Bedford
Thank you Ben we are very pleased with…
Thank you Ben we are very pleased with the shutters you fitted today. Very professional

Reply from Shuttercraft - Bedford
Quality, sustainable shutters with top customer service
Fantastic service, quality wooden shutters, highly recommend using Shuttercraft Bedford. Ben, Director of Shuttercraft Bedford, is a one stop shop providing knowledgeable, friendly and zero pressure customer service right from first contact through to measuring and fitting my shutters. Green credentials a big thing for me and I was pleased to learn more about the sustainability of these shutters before ordering them. They look and work amazingly. Very competitive price. I would definitely use Ben's business again for future home shutters.

Reply from Shuttercraft - Bedford
High-Quality Custom Shutter Installation
I was impressed with Ben right from the start when he came to my property for a free site visit. He took the time to understand my needs and showed me how to design the shutters for my patio doors to perfectly meet my expectations. He provided a swift and detailed quote and answered all my questions with clarity and professionalism.
On the installation day, Ben went above and beyond by cleaning the window frames before starting the work. His attention to detail during the installation process was remarkable, ensuring the best possible results. I was completely satisfied with how the shutters turned out.
Later, I reached out to Ben again for assistance with installing folding doors in a triangular shape under the stairs. He communicated clearly and provided creative solutions to make the small triangular door look aesthetically pleasing while also being practical for daily use.
Overall, Ben is reliable, maintains high standards for his work, and has excellent communication skills. I wouldn’t hesitate to recommend him to anyone looking for top-quality shutters or custom installations.

Reply from Shuttercraft - Bedford
Ben was amazing
Ben was amazing , really great to talk to and understand what it was we wanted. Kept us informed every step of the way. The install was super quick and the product quality is amazing!

Reply from Shuttercraft - Bedford
Friendly efficient service
Friendly efficient service and the end result looks fab. Fitted expertly and very quick. Highly recommended

Reply from Shuttercraft - Bedford
Love our new shutters
Really really love our new shutters that Ben and his team put up.
They are so pretty and make a 1980 house look modern and warm.
Thanks guys appreciated.

Reply from Shuttercraft - Bedford
Excellent Service & Quality, Ben is Knowledgeable & Caring
When my wife and I visited a friend early this year, we were so impressed by her shutters. That's how we decided to approach Ben.
Ben explained in great details the type of shutters (e.g. with respect to quality, material, design, colour, price) that would best suit us. I find his assessment both impartial and valid. As things turned out, everything went smoothly according to schedule. The price was reasonable for what we got.
What impressed me most, however, were his expertise and personality. Ben is a very amiable, caring and honest person. Apart from being so knowledgeable, he was extremely patient in answering all our (sometimes silly or simple) questions. He ensured that we were well-informed and satisfied at various stages of the service. With the shutters in place, our home now look far more beautiful than before!
I would certainly recommend the company Shuttercraft and Ben in particular to anyone.

Reply from Shuttercraft - Bedford
Excellent product and experience
Our experience with Ben and Shuttercraft was excellent from the first visit to installation. We’re delighted with the shutters which are the finishing touches to our new extension and kitchen. The shutters have been brilliant during the recent hot weather. Ben was very tidy and left no mess.

Reply from Shuttercraft - Bedford
Amazing service, product quality and value.
We cannot recommend Ben and the company highly enough. It was a seamless experience from choosing the shutters we wanted to the installation. We are over the moon with the end look, it has made a huge difference in the room not just the look but also in warmth as well. Thank you

Reply from Shuttercraft - Bedford
Excellent service
From Ben coming out to measure for blinds to them being fitted earlier was a very smooth process. Ben was very patient explaining prices and showing samples. Measuring to fitting in 6 weeks, excellent service and a friendly helpful guy. Definitely recommend

Reply from Shuttercraft - Bedford
Amazing product and Service
As mentioned in previous reviews we found Ben to be polite, punctual and professional from our first meeting through to installation. We are thrilled with our Shutters which have been installed in our Study, Lounge, Bedroom, Kitchen and Conservatory. Ben made a fantastic job of fitting them. At the point of ordering we were informed of the 12 week wait, but it was so worth it. So refreshing to deal with a sales person and company that deliver exactly what was promised.

Reply from Shuttercraft - Bedford
Brilliant service & product, no hard sell. Highly recommended
I am so glad I trusted the reviews on here, I put in for a survey and being in Milton Keynes, Ben from Shuttercraft ,attended. There was no hard sell. He explained everything clearly and set out my options. I got a chance to see some photos and placed my order. It took approx 3 months to arrive but did come within the timelines set out, fit brilliantly and is absolutely gorgeous - I would buy again. Cece

Reply from Shuttercraft - Bedford
Exceptional after-sales service experience with Ben at Shuttercrafte…
Exceptional after-sales service experience with Ben at Shuttercraft! His quick response and unwavering client focus truly set him apart. Delighted with the level of care and attention to detail. Highly recommend!

Reply from Shuttercraft - Bedford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







