From the initial visit to installation the process was great. They were able to fit me in around my work schedule and were very helpful in waiting while l was free. All installation work was carried o... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From the initial visit to installation the process was great. They were able to fit me in around my work schedule and were very helpful in waiting while l was free. All installation work was carried o... See more
Company replied
The sales person together with the shutter fitter was very professional, in their knowledge of the product and was able to give adequate advice and opinions. The fitter was particularly good at compl... See more
Company replied
What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more
Company replied
Super friendly with great advice. Helped us pick out exactly what we wanted, walked us through and measured everything. They also produced options for us to consider and were massively accommodating!... See more
Company replied
Written by the company
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Bristol & surrounding areas, BS1, Bristol, Wales, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product at reasonable price, considering today's economic climate, expertly fitted by courteous, professional tradesmen.
They do look great but we did have an issue with the 'usability' of the shutters in that when opened some of them hit against the radiators and fittings in the rooms (lounge and bedroom). This was rectified with no fuss in the bedroom by fitting 'concertina' type shutters instead but I do feel the original survey should have picked this up and pointed out the potential issues in the first place. We couldn't do much about the lounge but again if we were made aware we might have rethought whether we needed them or not. We have fixed this by rearranging and purchasing different furniture which means they are now more 'fit for purpose' but as I said Shuttercraft rectified the ones in the bedroom without fuss and in a professional manner so all in all a very good service.
Special thanks to the fitters and Tallulah, who are a credit to the company.
What a great service from looking at shutters in store to measuring up and ordering and fitting. Couldn’t be happier ! Love them.

Reply from Shuttercraft - Bristol
Excellent service from all staff the blinds we have had fitted are extremely well made and installed to vary hi standard we will recommend them lot's off people have asked who supplied them 👍👍

Reply from Shuttercraft - Bristol
Excellent service and the shutters were very good quality.

Reply from Shuttercraft - Bristol
I have purchased 2 sets of shutters now and am thrilled with both. The service was excellent all round - good value for money, quality and customer service. I have recommended Shuttercraft to my friends!

Reply from Shuttercraft - Bristol
Excellent service provided from moment of contact consultation to measurement consultation and fitting. Whole team highly polite and professional . Would highly recommend .

Reply from Shuttercraft - Bristol
We love our new shutters in our living room bay window, perfectly fitted and great quality. Good customer service throughout, would recommend.

Reply from Shuttercraft - Bristol
excellent service helpful polite staff thrilled with the blinds recommend to anyone .my daughter already had them. THANK YOU

Reply from Shuttercraft - Bristol
Amazing from ordering, measuring to fitting. Honest and helpful staff. Good communication via phone and email. Good value and quality Highly recommend

Reply from Shuttercraft - Bristol
I found the whole experience efficient and felt no pressure to go ahead. The girls in the Westbury on Trym store (Tyisha and Joy) were helpful and Chris who came to measure up was informative and obviously very knowledgable about what he does. Marcus fitted the shutters and did a really good job and you could tell he enjoys the work.
Yes, shutters aren’t cheap but you get what you pay for and that includes the customer service aspect too. Our shutters look so smart. I just have to decorate the room now!

Reply from Shuttercraft - Bristol

Reply from Shuttercraft - Bristol
Great quality product and friendly, efficient service. Very professional.

Reply from Shuttercraft - Bristol

Reply from Shuttercraft - Bristol
I wish every business I dealt with was like Shuttercraft. It was a very personal experience from beginning to end. Everyone had excellent communication skills and appeared to have all the time in the world for me. And I’m really pleased with my shutters. They’re exactly what I hoped they would be. They have been made and fitted to perfection. On that basis I have just ordered another set! Thank you Shuttercraft - it’s been a pleasure.

Reply from Shuttercraft - Bristol
Totally in love with the new shutters and they have transformed our lounge. Had great service in the Westbury showroom, went in a couple of times to make sure our choice was the right one for us and nothing was too much trouble. Chris came to measure up and offered good advice on how best to hang the shutters to get maximum space and light. Aaron came to install them and did an excellent job, we are so so pleased with them. Would highly recommend and will definitely use them again for blinds as they have a great choice too! Thanks to all!

Reply from Shuttercraft - Bristol
So pleased with my windows from Shuttercraft . Had all of my windows done from them and they look fabulous. Great service great customer care and the quality of the shutters are great. Highly recommend Shuttercraft .

Reply from Shuttercraft - Bristol
Great Service and really happy with the shutters. Look great in my bathroom 😊

Reply from Shuttercraft - Bristol
Just had three shutters installed today by Mark who did an amazing job and was very respectful. Our shutters look amazing and I cannot fault the whole process and customer service from start to finish. A local company with a showroom and friendly knowledgable staff, I would use Shuttercraft again and recommend them 100%.

Reply from Shuttercraft - Bristol
New shutters and room darkening blind. This was our second shutter fitting with Shuttercraft and the experience was very straight forward with clear communication, professional service more gorgeous shutters and the room darkening blind is amazing!

Reply from Shuttercraft - Bristol
When I came to the shop, the young man gave me an estimate that was way out and I almost didn’t go further.
The shutters were installed on the day booked and are satisfactory.
Thanks
C M Carter.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.