Placed an order on 4th September. Nothing received. Sent two follow up emails, neither responded to. Now seeking a refund via credit card company. I see this is not unusual and wish I'd checked on... See more
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Company is a complete scam. I made a purchase 5 months ago and I still haven't received it, nor have I received any sort of status update. I emailed and messaged their "support" numerous times over th... See more
AVOID!!!!! Would give 0 stars if possible. Paid for next day delivery, confirmed courier with Shyface as I’d been having issues with Evri, so wanted to make sure it wasn’t them. Order did not arri... See more
Ordered 4 bandanas to be used when running. They arrived in 2 separate packages for some reason. When the first package arrived containing just 2 bandanas, I contacted the company and was told they... See more
Company replied
Company details
- Headwear Store
- Clothing Store
- Fashion Accessories Store
- Hat Shop
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Shyface is an headwear apparel company which specialises in men's and women's cotton Bandanas. Our Bandanas are made from a lightweight, breathable, 100% Cotton Material. They have been designed in away that will keep you cool & dry in the hot sun and also providing warmth & protection in the winter. When it comes to accessories for men and women, the bandana is a classic and timeless fashion statement. Our simple yet versatile cotton bandana is perfect for adding a stylish edge to any look. So, whether you’re attending a festival, meeting up with friends on the weekend, or heading to a smart casual event, our bandanas can make an excellent addition to your outfit. With more and more high-end fashion designers hopping on the bandwagon of bandanas, there’s no reason why you can’t join in too!
Contact info
United Kingdom
- Support@shyface.co.uk
- shyface.co.uk
Reply from Shyface
Thank you so much for taking the time to leave us this amazing review, this made our day.
Shyface Team
Owe me a refund from 7 months ago
Ordered 2 bandanas last July. Didn’t have the one in stock so was contacted to ask if I wanted a refund or the bandana in a different colour.
Informed a refund.... 7 months later still haven’t received a refund!
Have contacted numerous times. At first I was replied to from Shyface (actually a specific individual but Shyface have requested for me to remove the individuals name who I spoke to) then nothing!! Constantly contacting them and they never reply.
I’ve also saw someone else’s review stating how your customer service is shocking.
Please do not bother telling me that you’re sorry to hear of my review and to contact Support @shyface.co.uk to resolve the matter as I have already tried this LOADS of times and you DO NOT RESPOND!!!!!
You have replied to me stating I told your colleague that I wanted the order to be shipped THIS IS COMPLETE LIES!
I still have the emails and can send you screen shots ....
I sent this email...
Hi, I placed an order on 08/06/2020 and it has still not arrived? My order reference is #6753. My shipping method on the confirmation of purchase email states UK next day delivery. It’s the first time I’ve ordered from your website so I’m quite disappointed with the service. Please can you provide an update with regard to the status or my order? Many thanks
Shyface replied on 15/06/2020 with:
Good evening,
Your order was dispatched on the 9th and should have been delivered on the 10th by royal mail.
I've contacting royal mail, unfortunately your order was lost in transit.
What we can do is either gice you a full refund or we can resend your order. (Unfortunately we have no stock on the tan paisley bandana)
Let us know what you would like to do.
Apologies again
Brandon
Shyface Team
15/06/2020 I replied:
Please can I have a full refund?
Many thanks
On 18/06/2020 I sent another email (below) to Shyface as he rudely did not respond to my email stating I WANTED A REFUND
Hi,
Please can you confirm that i will be provided a full refund please? And please can you confirm how long this will take?
Regards,
On 19/06/2020 Shyface decided he could be bothered this time and replied:
Good evening,
Your refund is in progress. Please note that it can take up to 7 working days to reach your account.
Thanks
Brandon
Shyface Team
On 17/06/2020 I contacted support Shyface email (although I don’t understand why you have that email when you do not support in any way)
Good afternoon,
Please see email communication below. It is now 17/07/2020 and I still have not been refunded for the items.
Please can you provide an update?
Regards,
I have continued to send messages and you have never replied until now!!!
February 24, 2021
Unprompted review
Reply from Shyface
Thank you for spending time to write a review.
We contacted you about an out of stock item and offered to either refund your order or send out the order when back in stock. You replied to our colleague saying you would like it to be shipped once back in stock. Your order was later shipped and was delivered to the address provided.
If you would like more information on the delivery please contact us either by our online chat or send us an email at support@shyface.co.uk
Shyface Team
Exactly what they said it was n when it…
Exactly what they said it was n when it would be delivered can’t moan
February 21, 2021
Reply from Shyface
Thank you for your great feedback, this means a lot to us
Shyface Team
top quality and and very comfy
top quality and and very comfy. also came very quick with the free delivery, RECOMMEND
February 21, 2021
Reply from Shyface
Thank you for your great review and purchase! Many thanks.
Shyface Team
Would give zero stars if I could
Would give zero stars if I could.
Dire customer service, sent multiple emails which were ignored, the only time I ever got to communicate with someone was via live chat and they said they would be in touch via email later, but I've heard nothing.
Waited over two weeks for notification of dispatch for my order, when I eventually requested cancellation and a refund, the agent, who did not give their name, claimed it had been shipped and should have been delivered by the 6th of Jan, which obviously did not happen. They told me I would have to wait until it had been delivered by the courier and return it for a refund, and that they are not ‘RELIABLE’ for the delivery of orders that have been shipped without tracking.
Their website continues to display the same message it did when I first made the order, ‘We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.’; their own website does not confirm dispatch, and yet they expect me to take the word of someone who did not provide a name that they shipped the order when they have provided no evidence of such. If they will insist they shipped the order, which would now be considered missing, why it is so much to ask for them to claim the value of my order from the courier and refund me, at least as a goodwill gesture, I don’t know.
Looking into their social media, their Twitter account has been suspended and their Facebook page was last updated in February of 2020, where several people commented that they did not receive their order and customer services weren’t responding to their messages.
Don’t make the same mistake I did and AVOID THIS COMPANY.
January 15, 2021
Reply from Shyface
Hi,
Thank you for writing a review.
Based on your review, you seem to have a bad experience with us. We do apologise for this and would like to solve this problem. If you could provide us with some more information either by emailing us at support@shyface.co.uk or messaging us on our online chat we would gladly help you the best way possible.
Again we do apologise and thank you for your review.
Shyface Team
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