I would highly recommend Siemens, because the after care is excellent. Our 12 year old Siemens washing machine had a leak and the engineer who came, within days of contacting, trouble shooted the pro... See more
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Review summary
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Issue with coffee machine that looked to be damaged when cleaned. Contacted Sieman's CS who responded within an hour with details of repair option. Thankfully machine reset itself. Contact was courtio... See more
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The first encounter I had with the lady on the phone to book a home visit with engineer was very positive,she was frendly,helpful and efficient. The engineer did a home visit the following day at 8am... See more
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The website was easy to navigate and I was able to find the spare part I needed quickly and accurately. Ordering was also straightforward and acknowledgment included an estimated delivery date. Postag... See more
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Company details
Written by the company
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient. Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities. Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
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4.7
Excellent
198 reviews
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Technician gave honest and helpful…
Technician gave honest and helpful advice on my 15 year old oven
February 19, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're pleased our technician could provide honest and helpful advice regarding your oven.
Thanks,
Brett
Siemens Home Appliance Customer Service
Use the Whatsapp messaging...
Using the Whatsapp was a great use of my time. The communication was within 24 hours, so not instant, but I didn’t have to spend hours on the phone which is a massive bonus. As long as you know the model number and the part you want this is definitely the way to go and Customer Service was excellent.
February 26, 2026
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're glad you found our WhatsApp service to be a convenient and excellent way to get the help you needed without having to spend time on the phone.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're happy to hear our engineer was on time and got the job done.
Thanks,
Brett
Siemens Home Appliance Customer Service
Siemens answered my call and were…
Siemens answered my call and were efficient and helpful in arranging for a technician to call out. The technician arrived on the date arranged and repaired my dishwasher as well as checking it overall and advising me on its condition. The price was reasonable.
February 17, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're pleased you found our team efficient and helpful, and that our technician provided a thorough and reasonably priced repair service for your dishwasher.
Thanks,
Brett
Siemens Home Appliance Customer Service
Very helpful team 🙏
February 19, 2026
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're so glad you found our team to be very helpful.
Thanks,
Brett
Siemens Home Appliance Customer Service
Excellent and efficient service
February 6, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're happy to hear you found our service to be excellent and efficient.
Thanks,
Brett
Siemens Home Appliance Customer Service
Easy to find part from Appliance BOM
Easy to find part from Appliance BOM, pictures made it easy to identify part number.
Part delivered on time and at a reasonable cost
Relatively Easy to fit.
February 17, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
It's great to know you found it easy to identify and order the correct part, and that it was delivered on time at a reasonable cost.
Thanks,
Brett
Siemens Home Appliance Customer Service
Prompt and helpful reply
February 16, 2026
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're glad you received a prompt and helpful reply from our team.
Thanks,
Brett
Siemens Home Appliance Customer Service
A pleasant and knowledgeable service…
A pleasant and knowledgeable service person and good telephoning ahead etc
February 9, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're pleased to hear our service person was pleasant and knowledgeable, and that you appreciated the call ahead of their arrival.
Thanks,
Brett
Siemens Home Appliance Customer Service
Brilliant Engineer
Overall experience from call center to getting product repaired quickly
February 9, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
It's wonderful to hear you had a great experience from the call centre to the repair and that our engineer was brilliant.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're delighted to hear you feel our customer care support is outstanding.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're glad we could show full concern for your query and provide the help you needed.
Thanks,
Brett
Siemens Home Appliance Customer Service
I recently dealt with one of your…
I recently dealt with one of your customer service advisors regarding a faulty appliance. Unfortunately, my experience was very disappointing. Despite my clear explanations and reasonable requests, the advisor repeatedly refused to acknowledge that the product may have a design issue.
I was told the only option was to send the appliance to a technical inspection with no timeframe for return and no temporary replacement offered, even though the machine was only a few weeks old and faulty from first use. Attempts to clarify outcomes or get any written confirmation about the appliance’s performance were dismissed.
Overall, I felt the advisor was unhelpful, dismissive, and unwilling to take responsibility, leaving me with no practical solution other than to escalate the matter with the retailer.
I hope the company improves both its processes and training to ensure customers are treated fairly and efficiently in future.
January 15, 2026
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for your review.
We sincerely apologise for the significant delay in our response. We are very concerned to read about the disappointing experience you had with our customer service and I'm sorry that you felt dismissed and were not offered a practical solution for your new appliance. If you still require assistance, please contact us directly using one of the options on our contact page: https://www.siemens-home.bsh-group.com/ie/customer-service/contact
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Excellent customer service
Went on the the Siemens web site looking for a spare part for a gas hob I purchased in 2003 which is still as good as new. I spoke to an agent Mark who was very helpful and I was able to upload an image of the part with the code on it and Mark from Siemens was able to give me the correct reorder code for the part.
Top marks to Siemens customer service and Mark.
January 15, 2026
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for your review.
That's fantastic to hear your 2003 hob is still going strong. We're delighted our agent was able to help you find the correct part so easily.
Thanks,
Brett
Siemens Home Appliance Customer Service
A pleasant and successful experience
The website was easy to navigate and I was able to find the spare part I needed quickly and accurately. Ordering was also straightforward and acknowledgment included an estimated delivery date. Postage was also reasonable. I had to call about delivery because the country depot hadn’t any stock, but the agent I spoke to was helpful and informed and there were no subsequent issues. Overall, a pleasant and successful experience.
January 12, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're glad you had a pleasant and successful experience overall, finding our website easy to use and our phone agent helpful when you enquired about delivery.
Thanks,
Brett
Siemens Home Appliance Customer Service
Very quick delivery
December 17, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're happy to hear you received a very quick delivery.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reliable and efficient
December 17, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're pleased you found our service to be reliable and efficient.
Thanks,
Brett
Siemens Home Appliance Customer Service
kind and experienced staff.
January 5, 2026
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're delighted you found our staff to be kind and experienced.
Thanks,
Brett
Siemens Home Appliance Customer Service
Excellent Service
The part i needed was easy to find and order. Delivery was prompt. No complaints with this service.
December 1, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
It is fantastic to hear that you found the part you needed easily on our website and that our delivery was prompt. We are so glad you had an excellent and complaint-free experience with our service.
Thanks,
Becki
siemens Home Appliance Customer Service
Customer Service & Service Engineer - Excellent
Quick response from Customer Service. Service Engineer was professional, reliable and returned on schedule with all required parts. Our oven was sorted for the Christmas.
December 12, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
We are absolutely delighted to read about your excellent experience. It is fantastic to hear that you received a quick response from our Customer Service team and that our engineer was professional and reliable. Knowing your oven was sorted with all the required parts just in time for Christmas is the best news we could hope for.
Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service
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