I would highly recommend Siemens, because the after care is excellent. Our 12 year old Siemens washing machine had a leak and the engineer who came, within days of contacting, trouble shooted the pro... See more
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Review summary
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Issue with coffee machine that looked to be damaged when cleaned. Contacted Sieman's CS who responded within an hour with details of repair option. Thankfully machine reset itself. Contact was courtio... See more
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The first encounter I had with the lady on the phone to book a home visit with engineer was very positive,she was frendly,helpful and efficient. The engineer did a home visit the following day at 8am... See more
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The website was easy to navigate and I was able to find the spare part I needed quickly and accurately. Ordering was also straightforward and acknowledgment included an estimated delivery date. Postag... See more
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Company details
Written by the company
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient. Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities. Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
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4.7
Excellent
198 reviews
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Siemens look after you.At anytime of the year.
We were looked after so well,They were on the ball and had some one on to us in quick time to come out to fix the problem.I had heard Siemens looked after their customers.And they make top class equipment,This is why we went for Siemens in the first place.And they didn’t let us down
December 22, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
It is absolutely wonderful to hear that we lived up to our reputation and looked after you so well. We are thrilled that our team was "on the ball" and arranged a quick repair for you. Your trust in our top-class equipment and customer care is the highest compliment we can receive, and we are so pleased we didn't let you down.
Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service
Sam responded in courteous and helpful…
Sam responded in courteous and helpful manner. I managed to sort myself a solution but I’m sure if I hadn’t, they would have been happy to help.
December 18, 2025
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that Sam responded in a courteous and helpful manner. It’s wonderful to know that you were able to find a solution yourself, and we are pleased that Sam would have been ready to assist further if needed. Providing professional, friendly, and supportive service is very important to us at Siemens, and your feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that you received efficient and friendly service. Providing professional, approachable, and reliable support is very important to us at Siemens and it’s wonderful to know that your experience reflected these high standards. Your feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Trusted everyday paetner
Siemens Home Ireland team is always here when you need them.
December 16, 2025
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that you find the Siemens Home Ireland team reliable and supportive whenever you need assistance. Providing trusted, professional, and responsive service is very important to us, and it’s wonderful to know that your experience reflects these high standards. Your feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Very good support and contact
Machine was sent so easily , very good support . They didn’t find anything wrong with coffee machine but when it came back it didn’t make the noise anymore . So good for me :)
December 10, 2025
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are absolutely delighted to hear about your very good support and contact experience with us! It's wonderful to know that sending your machine was so easy and that, even though no specific fault was found, your coffee machine is now working perfectly without the noise. We're so pleased that the outcome was good for you!
Your positive feedback is greatly appreciated and serves as a fantastic encouragement to our team. Thank you for sharing your experience.
Becki
Siemens Home Appliance Customer Service
John Lynch was very good and sorted the…
John Lynch was very good and sorted the issue out straight away
December 4, 2025
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are absolutely delighted to hear about your positive experience with John Lynch! It's wonderful to know that he was very good and sorted the issue out straight away for you.
Your feedback is greatly appreciated and serves as a fantastic encouragement to our team, especially to John. Thank you for sharing your kind words.
Becki
Siemens Home Appliance Customer Service
Excellent customer service!
Excellent customer service!
No fuss, no delay - impressed
December 5, 2025
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are delighted to hear that you found our customer service excellent, with no fuss or delay. Your positive feedback is greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
World class service
World class service, everything from logging the service call to the engineer call out, its super fast, efficient, & seamless. Truely its German precision engineering in motion! Thank you.
December 1, 2025
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We’re thrilled to hear you experienced world class service from start to finish. It’s wonderful to know the process was fast, efficient, and seamless, and that our engineer’s work left such a positive impression. Your kind words about our precision engineering are greatly appreciated.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
The expertise the service guy knows…
The expertise the service guy knows every thing about the machine
November 21, 2025
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
It’s great to hear that the engineer’s knowledge and expertise stood out and gave you confidence in the service provided.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
A day late in replying
A day late in replying, I had to use my own resources to get any correct answers and not a guess like I received from Siemens direct
Not my best experience
November 19, 2025
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We’re very sorry to hear that your experience did not meet your expectations and that there was a delay in our response. We appreciate your feedback and understand how frustrating it must have been to seek accurate information without the support you expected. Your comments will help us improve the way we provide guidance and ensure more timely and helpful responses in the future.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Good Service, Easy and Professional
Service booking process was quick and professional and the guys that came on time as agreed were very pleasant and helpful
November 14, 2025
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review
We’re delighted to hear that the service booking process was quick and professional, and that our engineers arrived on time and were both pleasant and helpful. It’s great to know your experience was smooth and positive.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Great Service
Prompt response to my first call, engineer visit arranged immediately, great communication and problem dealt with efficiently. Couldn’t be happier with the whole experience
November 6, 2025
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re thrilled to hear that you received prompt and efficient service from start to finish. It’s wonderful to know that our communication, quick engineer visit, and effective problem resolution made the whole experience seamless for you. At NEFF, we aim to provide professional and reliable support, so it’s great to know we met your expectations.
Thank you for sharing your feedback.
Becki
Siemens Home Appliance Customer Service
Quick and correct answer
November 7, 2025
Unprompted review
Reply from Siemens Home Ireland
Hi, thank you for taking the time to leave a review.
We are happy to hear that we provided a quick and correct answer for you. Thank you for your positive feedback.
Thanks, James.
Siemens Home Appliances Customer Service.
Your engineer Rory did an excellen job and fixed the ice maketr. Lovely guy, very helpfult…
Yourb engineerbRory did an excellent job, he got the ice maker hgoing again to our relief. Lovely guy !
October 31, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're delighted to hear our engineer did an excellent job fixing your ice maker. It's wonderful that you found him to be a lovely and helpful guy.
Thanks,
Sam
Siemens Home Appliance Customer Service
Very rude
Agent was rude told me to preheat my milk we have just paid over £500 for the machine in Jan this yr absolutely disgusting
November 3, 2025
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for your review.
We are very sorry to hear about your experience and the advice you received. We sincerely apologise for the frustration this has caused, as this is not the standard of service we aim to provide. We have sent you a Find Reviewer request through Trustpilot, so we can contact you directly to look into this matter.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Outside frezer door defect
As it was written before we have received
Freezer's door with a damage without explanations and satisfaction unfortunately. We can send you the photos of the door if you give us your direct e-mail address. Thanks in advance. Regards. Olia.
October 27, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
We are very sorry to learn that you received a damaged freezer door and have not yet had a satisfactory resolution. We apologise for the inconvenience this has caused. We have sent you an email to discuss this further.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Excellent customer service
Good communication from customer service. I appreciate the mail and text reminders. Rodger the engineer was able to resolve the problem quickly . Excellent service ! Thank you
October 28, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
We're so pleased to hear you found our communication helpful and that our engineer was able to resolve the problem quickly. It's great to know you feel you received excellent service.
Thanks,
Sam
Siemens Home Appliance Customer Service
I was very impressed
Quick to answer the support line, quick to allocate an engineer, and the engineer arrived on time and was very pleasant, professional, and proficient. I was very impressed with the service, end to end.
October 17, 2025
Reply from Siemens Home Ireland
Hello, thank you for your review.
We are delighted to hear you were impressed with our service from end to end, from the quick response on our support line to the pleasant and professional engineer visit.
Thanks,
Brett
Siemens Home Appliance Customer Service
Great service
Great service engineer who promptly fixed the problem. He came at the appointed time.
October 7, 2025
Reply from Siemens Home Ireland
Thank you for your review.
We’re thrilled to hear that our service engineer promptly fixed the problem and arrived at the appointed time.
Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Thank you, Mandy
Siemens Home Appliance Customer Service
Engineer was brilliant & sorted out the…
Engineer was brilliant & sorted out the problem.
October 2, 2025
Reply from Siemens Home Ireland
Thank you for your kind review!
We’re glad to hear that our engineer was brilliant and successfully sorted out the problem.
Your satisfaction means a lot to us, and we appreciate your recognition of our team's efforts.
Thank you, Mandy
Siemens Home Appliance Customer Service
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