Disgusting company. Took my money and never sent a confirmation/dispatch and never received no order. On email they responded once and now my emails won’t deliver to them anymore so clearly blocked my... See more
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This Company needs to be stopped and so do the owners and directors that are collaborating!!! ..... All from Henley on Thames!!!!! Christopher Lesie Arthur, Mr Thomas Backer, Nigel Barklem, Charlie... See more
Order placed on 22 November. on contacting Sienna London in Dec 24 to ask where is my order Clement Foreman said she would ship out immediately. nothing happened. fast forward End of Jan they ignore... See more
Shocking service. 2 orders placed mid November and still nothing shipped. Promised several times order will be shipped but nothing, they offered discount not to cancel order but also nothing received... See more
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Company details
Written by the company
Sienna London is a UK-based fashion brand founded in 2021 that specializes in sleepwear and underwear, emphasizing timeless design and comfort. Their product range includes loungewear, nightwear, and comfort underwear. Our mission is to empower women by delivering comfort, innovation, and timeless elegance in every piece.
Contact info
United Kingdom
- siennalondon.co.uk
1.3
Bad
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Please don't be fooled
I have ordered from these previously a few years ago and it was all delivered on time.
Now this has turned into a complete nightmare. ordered on the 14th of November and had nothing through. I keep getting apologies and emails from someone called Clemente Foreman saying the goods will be with me in 10 days...Now 7 weeks on and nothing
That is hilarious that Sienna London has now decided to respond to this review 4 months later asking me to email them if my goods still hasn't arrived.
Sienna London I sent around 90 emails to you why now have you bothered to respond?
Just send me what I paid for or refund my money order #6283
January 2, 2025
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We’re sorry to hear that your recent experience hasn’t reflected the service you received previously. While delays are never ideal, we do continue to process and ship orders, and we respond to all enquiries as promptly as possible.
If your order is still outstanding, please contact us again at customer@siennalondon.co.uk with your order number so we can follow up directly. We’re here to help and committed to resolving outstanding issues wherever possible.
Sienna London
extremely poor customer service
extremely poor customer service, 3 promises to fix the issue, 3 failures to do so
November 30, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your feedback. We're sorry to hear that your issue hasn’t been resolved as expected. We do take all customer concerns seriously and always aim to provide clear and consistent communication.
If this matter is still unresolved, please contact us again at customer@siennalondon.co.uk so we can review the situation and assist you further.
Sienna London
Don’t deserve one star
Don’t deserve one star. I ordered pjs and the order has never come. They finally communicated and promised me a full refund on 7th December, however I’ve never received refund or the goods and it’s now 23rd Dec. Now they’re no longer responding. Don’t order from Sienna London!
November 21, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We’re sorry to hear you haven’t received your order or refund as expected. Please know we are a genuine business and continue to handle all valid requests in line with our policies.
If this issue is still unresolved, we encourage you to reach out again at customer@siennalondon.co.uk with your order details so we can look into it further and provide support.
Sienna London
ABOID THIS COMPANY
Placed an order on 18th November, still not received my order. They do actually reply to emails, which then fills you with confidence, but I’ve still not received anything
December 23, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We understand how frustrating delays can be, and we appreciate your patience. Please be assured that we are a legitimate company and continue to respond to customer enquiries with the intention of resolving any outstanding issues.
If your order has still not arrived, please contact us again at customer@siennalondon.co.uk with your order number so we can follow up and assist you directly.
Sienna London
Absolutely avoid.
Absolutely avoid.
Scammers 100%
Constantly get email replies from what I can only imagine are bits or stupid people telling me we will send items out.
Over a month and no items or refunds.
This is 100% criminal
December 21, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your feedback. While we understand your frustration, we want to make it absolutely clear that we are not scammers. Sienna London is a legitimate business, and we continue to respond to all valid enquiries and process orders and refunds in accordance with our policies.
If you are still awaiting an update, please reach out to us at customer@siennalondon.co.uk with your order number so we can look into this directly and assist further.
Sienna London
Terrible
I wish I had read reviews before buying with this company! Placed an order on 2/12 with a 48 hr delivery. Items not received so contacted via email on 6/12, to which they replied , typical delivery is 5-15 days. They then said there was a delay with DHL deliveries. I then contacted on 11/12 to ask where the order was upto, again another “delay” email. Finally on 12/12 I asked if the items had even been dispatched, no reply. Emailed again and asked for a refund, again no reply. Taking peoples money without even shipping the items. Thankfully, my credit card company have credited my account and are taking up the dispute with them.
December 2, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We’re sorry to hear that your order didn’t arrive as expected and understand how frustrating that must be. However, we want to make clear that we do not take payments without the intent to fulfil orders — all orders are processed in accordance with our shipping and refund policies.
If there are any unresolved details or further assistance needed, you're welcome to reach out to us again at customer@siennalondon.co.uk. We’re always here to help where we can.
Sienna London
Please avoid!
Please avoid!! Scammers!!
I ordered two pyjamas nearly 3 weeks ago. I have never recived my parcel. I emailed them four times asking for tracking number. They were coming back to me with the same automatical reply" sorry for delay " but still no tracking number. After 14 days I received email that they fulfilled my order. For me it's obvious that they weren't able to give me tracking number because parcel was never sent. Please avoid this company!!
December 20, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We understand how frustrating delivery delays can be, and we’re sorry this has impacted your experience. However, we want to clarify that Sienna London is a legitimate business, and we do not operate dishonestly. Our team responds to all genuine enquiries and works to resolve issues in line with our order and shipping processes.
If you're still awaiting your delivery or tracking information, please contact us again at customer@siennalondon.co.uk with your order number so we can assist you directly.
Sienna London
Shocking service
Shocking service. 2 orders placed mid November and still nothing shipped. Promised several times order will be shipped but nothing, they offered discount not to cancel order but also nothing received. Now 3 working days before Christmas still nothing and apparently will arrive in 10 working days (but nothing received shipped yet) told them to cancel all orders!
Shocking bad service! Fraudulent as say shipped when no tracking and did not ship!
November 14, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We’re sorry to hear about your experience and understand the frustration with delayed shipments, especially around the holidays. That said, we want to be clear that we are not operating fraudulently. Orders are shipped as soon as possible, and tracking details are provided once dispatched.
If your order is still unresolved or you’ve requested a cancellation, please contact us again at customer@siennalondon.co.uk so we can review your case and follow up directly.
Sienna London
Best Avoid...
As stated in other reviews .. did not deliver purchased items.. the company doesn't answer the phone (answer machine only) or reply to emails.
December 18, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your feedback. We understand how concerning it is when communication feels limited, and we’re sorry this has been your experience. While we don’t offer phone support at this time, we do actively respond to customer emails and aim to resolve all valid enquiries as promptly as possible.
If your order remains unresolved, please email us again at customer@siennalondon.co.uk with your order number so we can look into this further.
Sienna London
I did not receive the package .
I did not receive the package .
I have not heard from
Customer services even though I have emailed several times ; the response is auto .
So I would not advise anyone to buy from this company .
And or this company should change delivery service .
The building I live in is the only one in postcode ; so could not have been delivered to the right place ..
December 10, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We're sorry to hear that your parcel hasn’t arrived and that you've had difficulty getting a response. We do aim to reply to all genuine enquiries and assist where possible, and we understand how frustrating it is when delivery doesn't go as planned.
If your order is still missing, please contact us again at customer@siennalondon.co.uk with your full details, and we’ll look into it further. We want to ensure every customer receives their order or appropriate support.
Sienna London
I'd rate it lower if I could.
I'd rate it lower if I could.
I ordered 2 x sets of Pyjamas for my wife's birthday on 24/11/24. This was supposed to be 48 hour tracked delivery with Royal Mail.
On 03/12/24 the products still had not arrived. I reached out to the customer service team to find out what was going on. A representative responded to say that it takes up to 15 days to deliver to the Netherlands (I'm in the UK, so this is irrelevant).
The representative then blamed DHL, who I understand do operate some of the Royal Mail deliveries. They could not however provide a tracking ID or demonstrate that it had actually been shipped.
When contested, they offered a 15% refund. I rejected this as I just wanted my products (it was well past my wife's birthday now anyway).
Almost two weeks ago the representative then offered a full refund AND to ship the product to me. I agreed.
I have still not seen either the product, or the refund. I have now contacted my credit card company to arrange a chargeback.
If you are considering buying nightwear for your partner (or yourself), steer clear and choose a more reputable brand.
November 24, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for taking the time to share your experience. We’re sorry to hear that your order did not arrive in time and that the situation remains unresolved. We understand how disappointing this must be, particularly when it was intended as a gift.
Please know that we are a genuine business and do not make false delivery or refund promises. If you have not yet received your items or refund, we encourage you to contact us again at customer@siennalondon.co.uk with your order number so we can follow up and ensure this is properly addressed.
Sienna London
No delivery but my money taken
I ordered pyjamas as a Christmas gift for my partner in November. One week from Christmas and I still have not received them, nor have I had any reply to my numerous emails. To cap it all I received an email saying the order had been fulfilled, but again, they haven't answered my email querying this. Others have said they are scammers and sadly, it is beginning to appear that way.
December 17, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We’re sorry to hear that your order hasn’t arrived, especially as it was intended as a gift. We understand how frustrating that must be. However, we want to make it clear that Sienna London is a legitimate business, and we do not take payments without the intention of fulfilling orders.
If you’re still waiting for your delivery or an update, please reach out to us again at customer@siennalondon.co.uk with your order number so we can look into this and provide support.
Sienna London
Scam
Scam - never received product and won’t refund. Company has dissolved.
December 16, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We want to be absolutely clear — Sienna London is not a scam, and we are not a dissolved company. We remain in operation and are committed to resolving all genuine customer concerns in line with our policies.
If you have not received your order or refund, please contact us at customer@siennalondon.co.uk with your full order details so we can investigate and assist you directly.
Sienna London
company is a scam
ordered and never received you get a automated email if you query
but company is a scam and reported to authorities and credit card company
please avoid at all cost
December 15, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We're sorry to hear that your order hasn’t arrived as expected. We handle all genuine enquiries and aim to support our customers as efficiently as possible.
If you still need assistance, please contact us at customer@siennalondon.co.uk with your order number, and we’ll be happy to look into it further.
Sienna London
SCAMMERS stay away
SCAMMERS stay away! Never received my order despite emailing them so many times. If you also go on companies house you will see they have dissolved the company. Don’t bother wasting your time unless you want to get scammed.
December 13, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We understand your concern and are sorry to hear that your order hasn’t arrived. We continue to process and fulfil orders, and customer support is available to assist with any outstanding issues.
If your order remains unresolved, please get in touch at customer@siennalondon.co.uk with your full order details so we can provide further support.
Sienna London
DO NOT BUY FROM HERE
Scammers took £70 off my mam for 2 pairs of pjs and never sent or received the refund
December 14, 2024
Unprompted review
This Company needs to be stopped and so…
This Company needs to be stopped and so do the owners and directors that are collaborating!!! ..... All from Henley on Thames!!!!! Christopher Lesie Arthur, Mr Thomas Backer, Nigel Barklem, Charlie Barklem, Rebecca Foreman, Ryan Arthur!!!! ... Sienna London is a dissolved company!!! Stealing everybodies money!!!! ..... Scammers trading out of the exact same business address that nobody resides!!!! Its very easy to find their home addresses!!!!
December 13, 2024
Unprompted review
AVOID THESE SCAMMERS
Ordered PJs for £138 they automatically added £2.99 for delivery protection, ironically!! Never received the items and kept getting bombarded with spam emails with bad spelling. Luckily my credit card gave me a full refund. They are still advertising on instagram. Complete con avoid and report.
November 25, 2024
Unprompted review
Perfect Gift for Loved Ones!
I bought a pair of Sienna London PJs as a gift for my sister’s birthday, and she absolutely loved them! The design is elegant and timeless, and the fabric is soft yet durable. It’s clear that a lot of care goes into making each set, and my sister is already asking for another pair. Delivery was quick, and I was kept informed every step of the way. I’ll be purchasing again for future gifts—such a thoughtful and high-quality brand
November 19, 2024
Unprompted review
Poor quality items that fell to bits…
Poor quality items that fell to bits after one wash. Dont reply to emails and now seems to be trading again after folding a company. Avoid
November 27, 2024
Unprompted review
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