Disgusting company. Took my money and never sent a confirmation/dispatch and never received no order. On email they responded once and now my emails won’t deliver to them anymore so clearly blocked my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This Company needs to be stopped and so do the owners and directors that are collaborating!!! ..... All from Henley on Thames!!!!! Christopher Lesie Arthur, Mr Thomas Backer, Nigel Barklem, Charlie... See more
Order placed on 22 November. on contacting Sienna London in Dec 24 to ask where is my order Clement Foreman said she would ship out immediately. nothing happened. fast forward End of Jan they ignore... See more
Shocking service. 2 orders placed mid November and still nothing shipped. Promised several times order will be shipped but nothing, they offered discount not to cancel order but also nothing received... See more
Company replied
Company details
Written by the company
Sienna London is a UK-based fashion brand founded in 2021 that specializes in sleepwear and underwear, emphasizing timeless design and comfort. Their product range includes loungewear, nightwear, and comfort underwear. Our mission is to empower women by delivering comfort, innovation, and timeless elegance in every piece.
Contact info
United Kingdom
- siennalondon.co.uk
1.3
Bad
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Good experience, wonderful service. I really like the product
November 4, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your kind words. We're really pleased to hear you had a positive experience and are happy with the product and service.
Sienna London
Disgraceful company!
Really wish I had read reviews first! Ordered some pyjamas for a birthday and paid extra £7.99 for next day shipping. This was 8-10 days ago and heard nothing back just had money taken. No idea of product will ever show up as they have ignored my emails to communicate with them. Disgraceful company!!
May 13, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your feedback. We’re sorry to hear that your order hasn’t arrived within the expected timeframe. We understand how frustrating this must be, especially when you've selected express shipping.
Please contact us at customer@siennalondon.co.uk with your order number so we can review this and assist you directly. We're here to help.
Sienna London
Never received a refund either
Never received a refund either, returned with a certificate of posting also. I can't believe they are still trading, need reporting! Contact details are;
SIENNA LONDON
Office 7,
Castle Hill House,
65 Bournemouth Rd,
BH14 0BW
May 17, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We're sorry to hear that you're still waiting on a refund. We do process returns and refunds in accordance with our policies, and we’re happy to assist if something hasn’t been resolved.
Please email us at customer@siennalondon.co.uk with your order number and proof of return so we can review this further and provide support.
Sienna London
Do not shop with this company, they will ignore you and will not refund your money
I purchased pyjamas for Christmas which I returned in January and have still not been refunded. I have emailed several times and contacted them on Instagram which they have seen and they have not responded.
January 31, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We’re sorry to hear that you haven’t received your refund yet. We aim to process all returns in line with our policies, and we're happy to look into this if it's still pending.
Please email us at customer@siennalondon.co.uk with your order number and return details so we can review and assist further.
Sienna London
They ignore emails to refund despite policy..
I received the pyjamas last Thursday 7th March and emailed immediately.
No response. Honestly the customer service is appalling I will need to call my bank and credit card to see what they can do their end. Screenshot the return policy and emails as proof I have done all I can my end.
Very bad business ethics.
Poor fit
March 13, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We understand your frustration and are sorry to hear the item didn’t meet your expectations. While we do process returns in line with our stated policy, we are only able to review requests submitted within the appropriate timeframe.
If you believe your return falls within this period and haven’t yet received a response, please feel free to follow up at customer@siennalondon.co.uk with your order number and return details so we can take another look.
Sienna London
Would not recommend using this company.
2 emails to Sienna London and an Instagram direct message ignored. Quality of purchase is good but require bigger size. My husband has paid £50 for PJ’s for a Christmas gift that I’m unable to return/exchange due to no response from Sienna London on how to return. Would not recommend using this company.
January 8, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for your review. We're glad to hear you were happy with the quality, but we’re sorry to hear that the sizing didn’t work out and you’ve had trouble getting a response. We do offer returns and exchanges within our stated policy and always aim to assist with these where possible.
If your return is still within the eligible window, please reach out again to customer@siennalondon.co.uk with your order number so we can guide you through the process.
Sienna London
VERY POOR communication regarding returns.
Parcel arrived in time. Quality of the purchase is good but doesn’t fit. After three emails to Sienna London ignored and an Instagram direct message, I’m still waiting for instructions on how to return.
January 5, 2024
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your feedback. We’re pleased to hear your order arrived on time and that you liked the quality, but we’re sorry the fit wasn’t right. We do our best to respond to all emails and messages as promptly as possible, so we understand how frustrating it can be when you’re waiting for instructions on a return.
If this is still unresolved, please email us again at customer@siennalondon.co.uk with your order details, and we’ll make sure to assist you directly.
Sienna London
Impossible to get in contact with to return!
In contrast to some other reviews, we have had no issue with the quality or the dispatchng.
However, we are now trying to return a set of garments and followed the process and emailed the email address to 'start' the process. 4 emails later and no responses at all and no phone number to call. In general a terrrible experience.
We have now passed this on to the credit card company as of Section 75 of the Consumer Credit Act as part we deem this to be 'misrepresentation (eg the retailer made false promises to get you to purchase their goods or service).' the promise being you can return items!
July 26, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We’re glad to hear the quality and dispatch met your expectations but regret that your return process hasn’t gone smoothly. We do strive to address all enquiries promptly, so we understand how frustrating it must be not to receive a reply.
If you still need assistance, please email us again at customer@siennalondon.co.uk with your order details, and we’ll do our best to help you directly.
Sienna London
Buyer beware—no returns despite their promises!
Further Update 08/08/23:
After sending three emails asking for authorisation to return an item (all of which Sienna London ignored), I wrote a review here about my experience. Within an hour they responded offering me a full refund if I removed my review which, I regret to say, I did. That was over 3 weeks ago and still no refund! The quality of the item purchased was very good, it just didn’t fit. Beware: this company will not honour their stated returns policy.
July 12, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience, and we’re glad the quality met your expectations, though we understand how frustrating it can be when an item doesn’t fit and the return process doesn’t go smoothly. We strive to honor our policies and respond to all enquiries promptly.
If you still need assistance finalizing your return, please get in touch at customer@siennalondon.co.uk with your order details, and we’ll do our best to help.
Sienna London
THIS COMPANY LITERALLY STEALS YOUR MONEY!!
Ordered 2 sets of pyjamas at £80. Royal Mail 48hr tracked. The money has been taken from my account but I’ve received nothing and it’s been over two weeks.
Tried to contact the company through various email/social media, including contacting the owner of the company Ryan Arthur but had no response.
DISGUSTING!! STAY AWAY!!!!!!
May 18, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We understand how disappointing it is when an order doesn’t arrive on time, and we’re sorry you’ve had difficulty reaching us. We do our best to respond to all enquiries and process orders as quickly as possible.
If you still haven’t received your items, please reach out again at customer@siennalondon.co.uk with your order details so we can look into this directly.
Sienna London
Never delivered items, no response, AVOID!
I ordered from PJs from Sienna London with 48-hour Royal Mail tracked delivery. I have never received the items and after multiple attempts to contact them via email and social media, I have had no response. Luckily, I have raised a dispute with my credit card company to get charge back from the money they owe me. Awful customer service. Save your time and money and AVOID!
May 2, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We’re sorry you haven’t received your items and that you’ve had difficulty contacting us. We aim to process and ship all orders promptly, and we understand how frustrating delays can be.
If this issue is still unresolved, please email us at customer@siennalondon.co.uk with your order number so we can look into it and assist you directly.
Sienna London
Avoid
Needed to exchange for a different size - have emailed multiple times and not heard back - AVOID!!!
May 8, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for your feedback. We’re sorry to hear you haven’t received a response about exchanging for a different size. We aim to address all enquiries promptly and understand your frustration.
If you still need assistance, please email us again at customer@siennalondon.co.uk with your order details so we can look into this directly.
Sienna London
Do not purchase from this site!
I’ve sent them three emails over a period of 3 weeks to try and exchange a pair of pyjamas and no response! Absolutely ridiculous. Delivery was quick but now I have a pair of pyjamas I can’t wear…
April 1, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We’re sorry to hear you haven’t received a response regarding your exchange. We aim to address all enquiries as quickly as possible.
If you still need assistance, please email us again at customer@siennalondon.co.uk with your order details so we can help resolve this for you.
Sienna London
TERRIBLE, TERRIBLE COMPANY
TERRIBLE, TERRIBLE COMPANY!
I have emailed 8 times, asking how to return two pairs of pyjamas (short, poor fit, poor quality) and have had no response!
AVOID AT ALL COSTS!
April 1, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We understand how frustrating it can be to receive no response, and we strive to address all inquiries as promptly as possible. If you still need assistance, please reach out to our customer support so we can help resolve any outstanding issues.
Sienna London
Do not buy from this company
Do not buy from this company!
They are uncontactable, no tel no and emails went unanswered! Giving them one star was too much.
We need to report them to the office of fair trading.
March 27, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We understand how concerning communication issues can be, and we strive to address all inquiries as promptly as possible. If you still require assistance, please contact our customer support so we can help resolve the matter.
Sienna London
Terrible. Allowed me to return but haven't refunded and have stopped responding.
Be very wary when ordering via this company. Received a response to a return request in January from Rebecca Foreman, who advised me to return the product and that I'd receive a refund. Just like many other customers' experiences, it's been radio silence since then. They have received the return as I have the postal proof, but they do not respond to emails or messages and have still not processed the refund, almost two months later. Yet they continue to market on Social Media. It's outrageous and akin to theft. They have my money and the product and are just ignoring customers.
March 24, 2023
Unprompted review
Reply from SIENNA LONDON
Thank you for sharing your experience. We’re sorry to hear you haven’t received the assistance you expected after returning your item. We process all returns in accordance with our policies and strive to respond to every genuine enquiry.
If your case is still unresolved, please contact us again at customer@siennalondon.co.uk with your order details so we can look into this directly.
Sienna London
Their business address is
Their home address is
Flat 7 Castle Hill House, 65 Bournemouth Road, Poole, BH14 0BW
Do send the bailiffs
March 21, 2023
Unprompted review
SCAM COMPANY
SCAM COMPANY - DO NOT PURCHASE FROM HERE! 4 sets of expensive PJs and a candle purchased - 2 sets were extremely poor fitting. No response to requests for return. The PJ sets which did fit fine are now falling apart after just a couple of weeks. Extremely poor quality, no customer service. This is a SCAM COMPANY.
March 21, 2023
Unprompted review
Poor quality product received
Poor quality product received, sent an email to request a refund. Followed the procedure and sent the Pyjamas back and no refund given. I have emailed, Facebook/ instagram messaged and no response. DO NOT BUY FROM THIS COMPANY!
I will be reporting to trading standards.
March 21, 2023
Unprompted review
Be warned - do your research first with this company!
Be warned.. do not touch this company with a barge pole. Always do your research on here first - sadly I did not.
I received a pair of pyjamas a week ago, nothing like the quality shown on their website and the design slightly different too. I wanted to send back for a refund, you have to email them for it to be approved and for the returns address to be given to you.
After 3 emails and an IG message I haven’t received a response and there’s no doubt it’s not even pending to me.
Companies like this are disgusting and should be ashamed of themselves.
March 13, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.