Sif Jakobs Jewellery Reviews 592

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often describing them as beautiful, high-quality, and matching the descriptions on the website. Many appreciate the variety of items available and the appealing packaging. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Issues included long shipping times, disorganized packaging, missing items like gift wrap or message cards, and orders arriving in multiple boxes. Some customers also reported problems with tracking information not updating, items being out of stock after purchase, or receiving incorrect items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the beautiful and high-quality... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the beautiful and high-quality... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, with... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the quick delivery, with orders... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered a gift wrap and a message card along with the products, but they were not included in the delivery. The shipping process also took too long, and the packaging was not done with care — everyt... See more

Company replied

Rated 3 out of 5 stars

Hi! I like your company’ juelry. However, it took 15 days for me to get my order… Also, maybe I didn’t notice while ordering, but I would preffer to receive my order just in one box, instead of three... See more

Rated 5 out of 5 stars

We were on a Tauck river cruise and my partner Nancy loved your jewelry display there,bought some. I made a mental note what she looked and liked. Just celebrated her birthday surprised her with brace... See more


Company details

  1. Jewelry Store

Written by the company

Sif Jakobs Jewellery designs and produces affordable luxury jewellery of the highest standard and quality with a modern expression. Sif Jakobs Jewellery has a minimalist luxurious feeling combined with an elegant personal style. The work is shaped by a background in nordic design and craftsmanship. Since the launch of Sif Jakobs Jewellery in 2009 the brand has grown rapidly and is regularly featured in popular fashion- and lifestyle media. Sif Jakobs’ unique and enchanting designs are now embraced by fashion- and jewellery stores worldwide and the brand’s international fan base continues to expand. Let yourself shine...

Sif Jakobs Jewellery

Written by the company

Let Yourself Shine
Our jewelry is exclusive, classically elegant and enhances the beauty of every woman. Handmade in the highest quality, available in different colors and sizes for a glamorous look.

Free delivery on all orders within EU

Enjoy free delivery on all orders within EU!

Don't worry about delivery costs. We offer free delivery on all orders within EU.

Contact info

3.7

Average

TrustScore 3.5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Earrings Ellera, gold rainbow, medio size

The earrings arrived neatly packaged relatively quickly and there was excellent communication with the customer service. But I would have expected them to be more impressive.

November 15, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Gogo

Thank you for your review.
We are happy you took the time to do so.

We are please d to hear that you are satisfied with our services.

Shall you have any complains regarding your jewellery, please reach out to our online customer service again.

We wish you a good day

Best regards
-Emmy

Rated 5 out of 5 stars

Beautiful

Beautiful, fást shipment

November 10, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear customer

Thank you for your review. We are happy that you took the time to do so.

We hope you are happy with your order also.

May you have a good day

Best regards
-Emmy

Rated 5 out of 5 stars

Beautiful products full of…I recommend this jewelry.

Beautiful products full of imagination,nice processing,great prices.

October 27, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hello Vladimir,

Thank you for your review. We're happy to hear that you appreciate our products and pricing. Your kind words inspire us to continue delivering imaginative and high-quality items. We look forward to serving you again in the future.

Have a nice day.

- Freja

Rated 5 out of 5 stars

Excellent

I have more than 10 products from Sif Jakobs Jewellery and I think that it's not enough!
My jewelry is always observed by the others and I am very happy with it!
I wear it every day for the last year and I am very satisfied with the quality of it.

October 14, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hello Silvia,

Thank you for being a valued customer and for your review! We're delighted to hear that you love your Sif Jakobs Jewellery collection. It's fantastic to know that your pieces are bringing you joy and garnering attention. We appreciate your loyalty and look forward to providing you with more beautiful pieces in the future.

- Freja

Rated 5 out of 5 stars

Beautiful ring 😍

I love the ring I've purchased, it is as beautiful as seen on the website. They delivery went also good.

October 5, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hello Abigal,

Thank you for your review. We're delighted to hear that you love the ring and that it matches the beauty shown on our website. We're glad the delivery process went smoothly. If you ever have any more feedback or if there's anything else we can assist you with, feel free to reach out.

- Freja

Rated 5 out of 5 stars
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Hildur

Thank you for your review.

We are grateful for you to take the time to do so.

We are happy to know your satisfaction of our jewellery and service

May you have lovely day

Best regards
-Emmy

Rated 5 out of 5 stars

Solving a problem:

Solving a problem:
A problem occurred by sending my ordered good. Lisee at Sif Jacobs Customer Service, has solved this problem, getting back to me very quickly with a resolution. I was very impressed by all she has done. I appreciate this very much. Sif Jacobs
is a company who is handling very good their processes when all goes right but also if things are not going how they should.

September 8, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Mariam

Thank so much for your review and kind words.

We are very happy to know our customer service helped you through the issues and it all ended well.

Surely this will be past on to our colleague Lisee for her good work assisting you.

We wish you a wonderful day

Best regards
-Emmy

Rated 5 out of 5 stars

Jewellery is beautiful & shiny

Jewellery is beautiful & shiny, just how I like it :) it looks exactly as it is in the picture, shipping is fast. It is a little pricey though.

September 7, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Corinne

Thank you for your review. We appreciate you taking the time.

We are happy to know you are satisfied with our jewelries and service.

May you have a lovely day

Best wishes
-Emmy

Rated 5 out of 5 stars

I fell in love with Sif Jakobs and not…

I fell in love with Sif Jakobs and not planning to stop!

September 5, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Maria

Thank you very much for your review.

We are happy to know your love for our Brand and jewelries.

May you have a wonderful day

Best regards
-Emmy

Rated 2 out of 5 stars

At the foto it's bigger so it's wasn't what I expected.

It's was so small in comparison to the advertising foto, bit of a bummer.

August 17, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Nathalie,

Thank you for your review.

We are apologize for the images not showing the item sizes better.

This is a matter of the model and us not build the same, so there is a difference on how jewelries appears while wearing.

We have in every item site description of the measurements of all the items and hopefully they are useful to have a better feel of sizing.

May you have a good day

-Emmy

Rated 5 out of 5 stars

Great product and service

Great product (impeccable quality) & good service (fast and secure delivery)

August 15, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Natasa,

We are so happy for you recommendation.
I hope to see you again in our webshop.

Thanks.

Kind regards,
Sofie

Rated 5 out of 5 stars

Excellent cuatomer experience

Very nice, quality and ellegant looking rings. The overall customer experience was at the highest level. Have been a regular customer for three years now.

August 4, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Natasa,

Thanks for your nice review! ⭐️
We are so happy that you like our design and customer experience.

Se you soon at sifjakobs.com

Best regards,
Sofie

Rated 5 out of 5 stars

The products are as good in terms of…

The products are as good in terms of looks and quality as I expected and therefore as in the pictures on the website, where also you can find the description details about the product. The products are nicely and safely packed so I received them in perfect condition. The delivery was a day delayed and it wasn’t announced so it might be a problem for a busy schedule. Anyway I think this has to do more with the delivery company.

July 27, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Ral,

Thanks for your review!
We are very pleased that you are satisfied with our service and jewellery.
We are so happy that you have taken the time to come back to us about this.

Kind regards,
Sofie

Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings! Shipped fast. Thank you!

July 16, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Liz,

Thanks for your review ⭐️
We are very pleased that you are satisfied with our service and design.

You're always welcome at sifjakobs.com

Kind regards,
Sofie

Rated 5 out of 5 stars

Perfect! :-)

•Fast delivery
•Really nice gift box
•Gorgeous item, great quality
Perfect ❤️

July 11, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Nikola,

Thanks for your review ⭐️
We are very pleased that you are satisfied with our service and design.

You're always welcome at sifjakobs.com

Kind regards,
Sofie

Rated 5 out of 5 stars

The best earrings I have ever worn

The best earrings I have ever worn, amazing quality and prices!
Thank you 🫶🏻

July 4, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Ekaterina,

Thank you for your review. We are very pleased to know you are satisfied with our jewellery and service.

We wish you a good day

Rated 5 out of 5 stars

Beautiful items

The shopping went swiftly. The products arrived very nicely and safely packaged and the items I chcose are even prettier in reality than they look in the photos. Thank you!

June 27, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Irina,

Thank you for the 5 star review! ⭐️
We are so happy that the ordering went smoothly.

I fully understand your excitement for Ellera and Caro collection. They are so beautiful!

Kind regards,
Sofie

Rated 5 out of 5 stars

Beautiful rings that I already wear

Beautiful rings that I already wear, quick delivery. I have ordered another two. That says it all🙂

June 11, 2023
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Birgitte,

Thanks for your 5x⭐️'s
We are happy that you like the design and fast delivery.
I hope they'll be with your for special occassions.

Thanks,
Sofie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look