Sif Jakobs Jewellery Reviews 592

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often describing them as beautiful, high-quality, and matching the descriptions on the website. Many appreciate the variety of items available and the appealing packaging. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Issues included long shipping times, disorganized packaging, missing items like gift wrap or message cards, and orders arriving in multiple boxes. Some customers also reported problems with tracking information not updating, items being out of stock after purchase, or receiving incorrect items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the beautiful and high-quality... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the beautiful and high-quality... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, with... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the quick delivery, with orders... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered a gift wrap and a message card along with the products, but they were not included in the delivery. The shipping process also took too long, and the packaging was not done with care — everyt... See more

Company replied

Rated 3 out of 5 stars

Hi! I like your company’ juelry. However, it took 15 days for me to get my order… Also, maybe I didn’t notice while ordering, but I would preffer to receive my order just in one box, instead of three... See more

Rated 5 out of 5 stars

We were on a Tauck river cruise and my partner Nancy loved your jewelry display there,bought some. I made a mental note what she looked and liked. Just celebrated her birthday surprised her with brace... See more


Company details

  1. Jewelry Store

Written by the company

Sif Jakobs Jewellery designs and produces affordable luxury jewellery of the highest standard and quality with a modern expression. Sif Jakobs Jewellery has a minimalist luxurious feeling combined with an elegant personal style. The work is shaped by a background in nordic design and craftsmanship. Since the launch of Sif Jakobs Jewellery in 2009 the brand has grown rapidly and is regularly featured in popular fashion- and lifestyle media. Sif Jakobs’ unique and enchanting designs are now embraced by fashion- and jewellery stores worldwide and the brand’s international fan base continues to expand. Let yourself shine...

Sif Jakobs Jewellery

Written by the company

Let Yourself Shine
Our jewelry is exclusive, classically elegant and enhances the beauty of every woman. Handmade in the highest quality, available in different colors and sizes for a glamorous look.

Free delivery on all orders within EU

Enjoy free delivery on all orders within EU!

Don't worry about delivery costs. We offer free delivery on all orders within EU.

Contact info

3.7

Average

TrustScore 3.5 out of 5

592 reviews

5-star
4-star
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2-star
1-star

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

After ordering and paying for item was…

After ordering and paying for item was then emailed to say it was out of stock and purchase cancelled :(

August 14, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi JS,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 5 out of 5 stars

This is the 3rd piece of jewellery I…

This is the 3rd piece of jewellery I have bought from Sif Jakobs and once again I am very the moon with my purchase. I bought the earrings for my 19 year old daughters Birthday to go with a ring of the same design .
They go so well together and they look and feel top quality .
Would definitely recommend 👌

August 13, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Rachel,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 5 out of 5 stars

Fabulous choice!

I’m so delighted with my beautiful Sif Jakobs ring, such a great design and extremely well made. The online order process including tracked delivery was easy and efficient and I was kept fully informed throughout.
I highly recommend Sif Jakobs - such stunning designs - and also their splendid online customer service team who sorted out a very small matter swiftly and with understanding. Many thanks.

August 11, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Ms. D. Labi,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 5 out of 5 stars

Great material

Great material, fast shipping and very nice wrapping

August 8, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Hermann

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 5 out of 5 stars
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Elin

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 5 out of 5 stars

Lovely earrings.

August 4, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Margaret,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 1 out of 5 stars

Item not received

I ordered an item on the 20th of July, and still have not received it...

August 3, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Kornilla,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 1 out of 5 stars

Earring looked nothing like on line and…

Earring looked nothing like on line and much smaller

August 2, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Anna,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 5 out of 5 stars

Beautiful and delicate jewelry

Beautiful and delicate jewelry. So much to choose from

July 31, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Patrycja,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 5 out of 5 stars

Sorry that there had been some ‘ theft…

Sorry that there had been some ‘ theft ‘ during transit resulting in item missing in receivership of the parcel but I am happy that a prompt reply and refund was given! So I have regain courage for another purchase… this time fingers crossed as I am very impressed with the quality of the jewellery purchased before!! 🤞🏻

July 31, 2022
Unprompted review
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Eddie,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 1 out of 5 stars

My purchase was canceled again due to…

My purchase was canceled again due to the item being sold out. I don't understand you still allow customer to purchase it. This has happened already three times and I can't really trust you anymore. I decided not to purchase anymore.

July 25, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Jinjoo,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 5 out of 5 stars

Beautiful jewellery and excellent…

Beautiful jewellery and excellent service.

July 25, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Agnes,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 3 out of 5 stars

Been sent the wrong size

I bought 2 of the same rings, just different colours, both in size 50, but one of them is bigger than the other and do not fit. I did measure the size 50 to fit me before i ordered and i have this size in other rings, so something must be worng with one of the rings i was sent.

July 25, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Olaug,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 5 out of 5 stars

Gorgeous Bracelet

Beautiful quality product . Very helpful staff and issue with being unable to use discount code resolved very quickly . Will definitely use this company again .

July 25, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Heather,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 5 out of 5 stars

Quick and efficient!

Easy to order.A lot to choose from! Quick and efficient delivery!

July 24, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Merete,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
Louise

Rated 1 out of 5 stars
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Susan,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 3 out of 5 stars

I don’t know

I don’t know
It’s not really that nice it very tiny

July 15, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hi Anoniem,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 1 out of 5 stars

Really lovely rings

Really lovely rings, but wrong items sent, went to reorder and one was out of stock. Really disappointed. Refund issued very quickly. Thank you

July 9, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Linda,

Thank you for your review. We are truly sorry about your bad experience. If there is anything we can do in return feel free to write to us at: Online@sifjakobs.com. Thanks in advance

Have a nice day
Louise

Rated 5 out of 5 stars

Blue zirconia hoop earrings

This was my first order with SifJacobs and it won’t be my last. I received my earrings in good time. They were very well packaged and of excellent quality.

July 8, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Glenys,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
- Louise

Rated 5 out of 5 stars

The products are as described and as…

The products are as described and as photos show them on the website. The delivery was fast. Packed well. My daughter is super happy. I’ll use them myself too😄

July 5, 2022
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Alina,

Thank you for taking your time to leave a review. We are very pleased that you are satisfied with your new jewellery and our service.

All best
- Louise

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