Sigma 3 Kitchens Reviews 2,612

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 261 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality of the products, which often exceeded their expectations and were built to last. Customers consistently highlight the outstanding service, noting the seamless process from initial design to final installation, managed by a professional and attentive staff. The design service is particularly appreciated, with designers offering innovative ideas and patiently guiding customers through various iterations to achieve their desired outcome. The installation teams are frequently commended for their brilliant workmanship, precision, and tidiness, ensuring a smooth and stress-free experience. However, some customers also noted an occasional issue where the coating on several kitchen doors came away from the MDF board underneath.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Product

Customers had positive experiences with product, with many reviewers expressing delight and satisfaction with... See more

Service

People report positive experiences with service, often describing it as outstanding from start to finish.... See more

Quality

Reviewers highlight positive aspects of quality, with many describing it as outstanding and exceptional,... See more

User experience

Users describe positive interactions with the overall user experience, often calling it a "fabulous" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely delighted with our Sigma 3 kitchen. Starting with a fantastic design by Ollie at their Esher store, everything went according to plan. Chris their recommended builder and installer d... See more

Rated 5 out of 5 stars

As with any major project a couple of issues arose, however Sigma communicated and dealt with everything and never left us waiting for a call or assistance, they were excellent. Barbora designed ou... See more

Company replied

Rated 5 out of 5 stars

Great high quality kitchen. Emma,the designer was very helpful from my initial thoughts to the final design. The installation was managed seamlessly by David and brilliantly fitted with great accurac... See more

Company replied

Rated 5 out of 5 stars

Sigma fitted our original kitchen 16 or so years ago, so we went back to them when we wanted a bit of a refresh with new doors. Joseph was extremely helpful with advice and suggestions, and what was... See more


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Sigma 3 Kitchens

Written by the company

Start your journey to your dream luxury fitted kitchen with Sigma 3. We offer amazing choice, with collections of over 400 kitchen styles, over 80 colours and finishes, and 19 kitchen cabinet colours. Make the most out of your space with our 14,000+ cabinet configuration options, which our expert designers can use to create a kitchen that is perfect for your lifestyle and budget. We have 6 kitchen showrooms in Swansea, Cardiff, Newport, Abergavenny and Esher. All our kitchens are made in the UK, in our factory just outside Cardiff, and have been since 1975. We are a family run business and we take enormous pride in our kitchens. From your initial kitchen design, right through to sign-off of your kitchen installation, we offer amazing service – our customers return to us time and time again, and most of our business comes from recommendations from friends and family. We not only make amazing kitchens, we also offer Fitted Wardrobes from just £1,000, that will allow you to transform your bedroom into a bespoke, stylish and practical space.

Sigma 3 Kitchens

Written by the company

We love making, designing and fitting dream kitchens for our happy customers.
We believe that purchasing a new kitchen for your home should be an enjoyable experience. From your initial design, right through to sign-off of your kitchen installation, we offer amazing service – our customers return to us time and time again, and most of our business comes from recommendations from friends and family.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent Product, great designer

Excellent Product. Rasa, our designer really listened to what was important to us and as a result we are really happy with the designs and the quality of finish

September 13, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your kind words! We’re so pleased that Rasa really took the time to listen to what mattered most to you and that her designs, along with the quality of the finish, have left you so happy. Wishing you many happy years in your new space!

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Sigma 3 - a great non pushy company

Sigma 3 were a great company to deal with. I first went into the showroom with ideas, but no appointment. That was fine. I and my friend found the staff really accommodating, and started chatting to Morgan, who was easy to talk to. Over the next 3/4 visits I nailed down my likes and Morgan made each visit fun. He even helped get my wheelchair from my car! Great installation too by Dean.
I love the difference and ease of use in my new kitchen. I was never rushed, and each minute detail was carefully discussed.

June 30, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for sharing such a thoughtful review! We’re so pleased that Morgan made each of your visits enjoyable, from discussing ideas in detail to going the extra mile with his support – it sounds like he really helped make the process special. It’s fantastic to hear that Dean’s installation brought everything together so smoothly, and even better to know how much you’re loving the difference and ease of use in your new kitchen. We’re delighted you felt unhurried and well cared for throughout.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Great experience

Excellent experience in showroom where designer was patient and supportive during the whole process. The fitting of the wardrobes was superb and we are thrilled with the result. Would definitely recommend.

August 5, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you so much for your lovely review! We’re delighted that your showroom experience was so positive and that your designer’s patience and support made the whole process enjoyable. It’s fantastic to hear the wardrobes were fitted to such a high standard and that you’re thrilled with the result. We really appreciate your recommendation!

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Great service from start to finish

The showroom was welcoming, Jose did a fantastic job of listening to what we wanted and turning our ideas into a lovely design. He took the time to go through everything in detail, re-checking everything was exactly how we wanted it. Matthew and Chris were great with the installation too.

July 4, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your kind words! We’re delighted that José was able to turn your ideas into such a lovely design, taking the time to make sure every detail was right. It’s also fantastic to hear that Matthew and Chris made the installation run so smoothly. We’re thrilled you’re so happy with your new kitchen.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Exceptional quality throughout

Five star quality from the moment we stepped through the doors at Sigma 3 (we actually arrived early for our appointment, but was invited in for a pot of tea - a great first impression).
We had our initial design discussion with Tabitha, who was great throughout, talking through the options, and showing us how it would look in the showroom, so you could touch and feel the quality.
Fab designs, working the space. With adjustments made with no fuss post doing the check measure.
Clear communication on delivery slots, and packaging was clearly labelled and robust.
There were a couple of missing items, but a quick call to Craig, the installation manager, and they were with us in no time.
Delighted with the final finish. Fab quality, and really accurate measurements. Overall, great value for what we've got.

March 28, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for such a brilliant review! We’re so pleased your experience with Sigma 3 started with such a warm welcome (and a pot of tea!) and that Tabitha’s knowledge and design ideas helped you make the most of your space. It’s great to hear how smooth the whole process was – from clear communication and well-prepared deliveries to Craig’s quick support in resolving those missing items. We’re delighted that you’re so happy with the finish, the quality and the value of your new kitchen.

– Cassie, the Sigma 3 team

Rated 1 out of 5 stars

Aftersales for consumer poor

Had a sigma kitchen fitted a number of years ago, looking for a replacement plinth. There was no response from the 'contact us' page, and then I contacted 4 times over 10 days, finally spoke to customer services who couldn't really help me. This is a trade to trade business so if you want after sales that you can liaise with go elsewhere. Disappointing

6/9/25
update, I didn't get any responses from my answer phone messages, but after leaving this review Sigma3 want to help. thanks to the Culverhouse branch for trying. but ive sourced a replacement mdf close colour matched plinth from a large uk supplier beginning with H

September 5, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your review. We have requested further information from you via Trustpilot, including your name and telephone number, so that we can get in touch directly, but we are still waiting for you to provide this information.

We can assure you that we do not neglect contact from our customers and always do our utmost to provide good customer care. At present, we are unsure of the telephone number you have been trying and leaving messages on, so we would appreciate you providing us with your contact details so that we can investigate and discuss this matter with you further.

We look forward to hearing from you,
Kind regards,
- Cassie

Rated 5 out of 5 stars

Sigma is by far the best kitchen…

Sigma is by far the best kitchen company we have dealt with. Our contact was Rasa who listened to what our 'wish list' was and our budget and our must haves. She was warm and attentive to all the details. Vijay was excellent to with communication and support.
We unfortunately had to post the kitchen plans whilst we did building work on another part of the house but will be back once we can proceed with the plans for the kitchen.

September 4, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you so much for your kind words! We’re delighted that Rasa took such care in listening to your wish list and budget, and that Vijay’s communication and support made the process easier for you. We completely understand the pause while your building work is underway and we’ll be ready to pick things up with you when the time is right – we can’t wait to help bring your kitchen plans to life.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Excellent Service and a Quality Kitchen

We are absolutely delighted with our new Sigma3 kitchen. It’s stunning and the quality is exceptional.

From start to finish every part of the process was seamless from the initial design with Adam at Llantristant to the installation of the kitchen with Craig and his team who were professional and delivered a first class service.

A stress free experience from start to finish!

June 18, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your wonderful feedback! We’re thrilled to hear how delighted you are with your new kitchen and that its quality has really stood out for you. It’s fantastic that Adam’s design expertise and Craig’s professional installation team helped make the whole process seamless and stress-free from start to finish. We’ll be sure to pass on your kind words to them both.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

We were really pleased with the service…

We were really pleased with the service Sigma3 provided. From our very first visit to the showroom right up to the new kitchen being fitted all of the staff we worked with were friendly,helpful and professional. Thank you to everyone but especially to Tabitha who did an amazing job with the new design and to Mike and his team who ensured the fitting went smoothly.

June 30, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you so much for your kind words! We’re delighted that from your first visit to the showroom right through to installation, you found everyone friendly, helpful and professional. It’s wonderful to hear how much you valued Tabitha’s design work and that Mike and his team made the fitting process run so smoothly. We’re thrilled you’re so pleased with your new kitchen!

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Excellent service

Excellent service, Bryony our designer was superb and helps us a lot along the way

May 14, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your kind feedback! We’re so pleased to hear that Bryony’s support and expertise made such a difference throughout your kitchen journey. It’s wonderful to know you felt so well looked after.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

From start to finish our experience was…

From start to finish our experience was fantastic.
Jose from sigma3, Colchester Av, Cardiff was absolutely fantastic. His kitchen design was superb and customer service amazing.
We are delighted with our kitchen.

November 1, 2024
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your lovely review! We’re delighted to hear that José at our Colchester Avenue showroom provided such superb design and customer service, and that you’re so happy with your new kitchen. It’s fantastic to know your whole experience was such a positive one.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Fantastic product and service

Having looked for a long time and reviewed many of the big names in kitchen fitting, Sigma were by far a better service and longevity of the finished product that is backed by warranty was an important factor in our decision to choose Sigma 3.
Our kitchen designer Bryony was a wealth of knowledge, open to ideas and her finished design surpassed our expectations. We now have a room which is not only functional but a beautiful room to spend time.
The whole team were amazing and couldnt do enough to help ensure we are left with a kitchen that we will be enjoying for many years to come.
S22173

July 7, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for such a fantastic review! We’re so pleased that, after looking at many options, you felt Sigma 3 stood out for both service and the long-lasting quality of our kitchens. It’s wonderful to hear how Bryony’s knowledge, creativity and openness to your ideas resulted in a design that exceeded your expectations. We’re delighted that your new kitchen is not only highly functional but also a beautiful space to enjoy for years to come. Your kind words about the whole team mean so much to us – we’ll make sure they’re shared.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

We really had an excellent experience…

We really had an excellent experience with Sigma3 in Swansea. Eleanor was very caring, professional and resourceful with different planning options. Her design really helped our house project. Simon was also really supporting during the installation process.

May 31, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your lovely feedback! We’re so pleased to hear that Eleanor’s caring and professional approach, along with her creative design options, made such a difference to your project. It’s also great to know that Simon’s support during the installation helped everything run smoothly. We’re delighted you had such an excellent experience with our Swansea team.

- Cassie, the Sigma 3 team

Rated 5 out of 5 stars

The project was a great success

The project was a great success, thanks to the skills and professionalism of a truly excellent team.
The people involved:
Nigel: The project leader who fitted the kitchen, and whose outstanding work and communication made a significant impact.
Mark and his team: The electricians who did an excellent job and finished everything to a very high standard.
Steve: The plumber who ensured everything was correctly installed and nothing was too much trouble for him.
The fantastic splashback made and fitted by theglassmithwales . co. uk
Jonny and his team: The plasterers who did the crucial preparation work efficiently and with humour!
Glen Evans and his son: The flooring specialists were efficient and highly skilled.
Jonathan Murray: Jonathan’s design skills helped achieve the perfect look and functionality for our kitchen.The designer who created a plan we’re delighted with.
Sigma 3: Lots of communication to ensure that everything was kept moving smoothly.
Having such a cohesive and skilled team was key to a smooth and successful home renovation. The quality of the kitchen is outstanding. We would highly recommend Sigma 3.

August 22, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you so much for taking the time to share such a detailed review – it’s wonderful to read how smoothly everything came together for your project. We’re thrilled that Jonathan’s design gave you the perfect balance of look and functionality, and that Nigel’s outstanding workmanship and communication made such an impact. Knowing that every stage was handled with skill, professionalism and even a bit of humour is exactly what we hope for our customers. We’ll make sure your praise is shared with everyone involved – they’ll be delighted. Thank you again for your kind recommendation!

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

We loved the kitchen from the moment we…

We loved the kitchen from the moment we saw it in the showroom. From the beginning to end of the process José supported and advised and could not have been more helpful. Our experience was stress free and really pleased with our beautiful, new kitchen. Craig also helped to make the kitchen fitting phase seamless. We would totally recommend.

August 27, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for such a lovely review! We’re so pleased you fell in love with your kitchen right from the showroom and that José’s support and advice made the whole journey stress-free. It’s great to hear Craig also helped ensure the fitting stage went seamlessly. We’re delighted you’re so happy with your beautiful new kitchen and really appreciate your recommendation.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Lovely new kitchen installed without fuss

Good selection of kitchens. Planning service helped me choose exactly what I wanted. Complete package of removing old kitchen, modifying house and fitting new kitchen went very smoothly. All tradespeople very pleasant, reliable and efficient. Whole experience far less stressful than I feared. I am delighted. Thank you Sigma3.

June 23, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you so much for your lovely review! We’re delighted to hear that the planning service helped you find exactly what you wanted and that the whole process went so smoothly. It’s wonderful that all the tradespeople made the experience pleasant and stress-free, and even better to know you’re delighted with the end result.

– Cassie, the Sigma 3 team

Rated 4 out of 5 stars

Great quality kitchen & utility room

We bought a kitchen and later a utility room. The process was clear with plenty of opportunities to discuss the design, payment options and fitting dates. We had one issue with our survey but it was rectified quickly. The fitters were excellent on both occasions. They worked hard, discussed fitting options openly and were extremely friendly throughout.

July 21, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for sharing your experience! We’re so pleased to hear that both your kitchen and utility room projects went smoothly, with clear communication and plenty of opportunities to shape the design along the way. It’s great to know that any survey issue was resolved quickly, and that our fitters impressed you with their hard work, openness and friendliness. We’re delighted you’re enjoying the results in both spaces!

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Top Marks for Sigma3

From the design and planning with Ollie to the installation of the kitchen, it has been a first class service with Sigma3, Esher. We are delighted with the look and quality of our kitchen and can't recommend them highly enough.

August 26, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you so much for your kind words! We’re delighted to hear that Ollie and the Esher team provided you with first-class service from start to finish. It’s fantastic to know you’re so pleased with the look and quality of your new kitchen, and we truly appreciate your high recommendation.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Fantastic!

From the moment we walked into the showroom we knew this would be the company to use for our new kitchen.
Gavin was super helpful and was able to design a beautiful kitchen from our ideas.
His knowledge and understanding is amazing, he really is a superstar.

From Design to build, everyone we encountered was very friendly and helpful.
After the initial design meeting, Gavin and Collin visited the house to check measurements and brought the kitchen samples so we could check the colours we had chosen would look ok in that room.
The design pack we received was very detailed, which reassured us that we were using the best.
During the build there were a couple of minor snags but these were quickly resolved and didn't cause any delays.

We received a follow up call a few weeks after the installation to check everything was ok.

August 24, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you so much for your fantastic review! We’re thrilled to hear that from your very first visit to the showroom you felt confident about choosing us. It’s wonderful that Gavin was able to turn your ideas into such a beautiful design – we couldn’t agree more that he’s a superstar! We’re also pleased that Colin’s home visit with samples and the detailed design pack gave you extra reassurance. It’s great to know the whole team were friendly and helpful throughout, and that any snags were quickly resolved without disruption. We’re delighted you’re so happy with your new kitchen and truly appreciate you sharing your experience.

– Cassie, the Sigma 3 team

Rated 5 out of 5 stars

Job went like clockwork.

The designer at Colchester Avenue, Jose Nova, was really understanding and full of ideas for what we might want, so came up with a great design, somewhat different to our initial ideas but that is what you speak to a designer for.
We loved the design and went with it, it was all planned out and everything went like clockwork. The installation team, Mike and his team were really good, nothing too much trouble and high standard of work.
So overall I have nothing but praise for the Sigma 3 team at Colchester Avenue, Jose and his colleagues and would happily recommend them to all.

June 27, 2025
Unprompted review
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Reply from Sigma 3 Kitchens

Thank you for your wonderful feedback! We’re so pleased to hear how well José at our Colchester Avenue showroom understood your needs and was able to create a design that worked even better than your original ideas. That’s exactly what great design should do! It’s fantastic that everything ran so smoothly and that Mike and the installation team delivered the project to such a high standard. We’re thrilled you’re so happy with the result and really appreciate your kind recommendation.

– Cassie, the Sigma 3 team

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