The bike was serviced at Hampton Wick and I got a message to collect which I then confirmed I’d swing by on a Saturday. Imagine my surprise when, on arriving at the store, I was told my bike ha... See more
Location
Switch locationHigh Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great shop. Great staff. Products you can be assured are quality. Backed up by excellent customer service. Purchased Pirelli Cinturato S gravel tyres in 700x 40c for mixed, loose and soft soil perfec... See more
Like a car garage, if you find a good mechanic you'll always return to the same one. Sigma crew are knowledgeable with clear communication at all points of service.
Great advice & got to try new helmet styles in store beforehand and then ordered online for delivery due to limited variants in store. Arrived promptly in good condition. Using my new purchase, which... See more
Company details
Written by the company
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Written by the company
- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Contact info
High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom
- 0333 006 8833
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rude customer service
Rude customer service
I was interrupted several times by the person on the phone whilst trying to explain the situation. Sigma use DPD and will not leave the parcel. It's basically impossible to get your order if you are not full time at home.
Sigma really want to fill the online void of Wiggle but are incapable of doing so.
May 20, 2026
Unprompted review
Reply from Sigma Sports - Hampton Wick
Hi NI,
Thank you for taking the time to leave your review.
I'm sorry to hear about the issues you have had with your order. I have spoken to the member of staff you spoke to. I believe my colleague was explaining that the reason we can't leave parcels is due to the relatively high cost of the items. We have put this in place to try to ensure you receive the correct items, without the chance of theft or fraud.
My colleague was also explaining that your order has been returned to sender by DPD and that we can then offer several options to resolve this for you.
Unfortunately I was not able to review the call, but the account from my colleague differs slightly. Whether there was a delay on the call or a misunderstanding, I'm not sure. But the staff member was answering questions you posed to her and was not intentionally interrupting.
I can see that once your order has been received we are due to process a full refund for you.
If there is anything further we can assist with please do reach out.
Many thanks,
Chris
(Customer Care Manager)
Fast service
May 11, 2026
Great experience
Great experience - very knowledgeable and thorough staff, answered all my questions and I left feeling very confident I'd bought the best bike for me that was also well-fitted and knowing that I could come back with any further questions and issues.
May 12, 2026
Professional service coupled with…
Professional service coupled with excellent advice from the team at Hampton Wick store, keep up the great work.
May 15, 2026
Ultegra derailleur
As ever, good value product and quick delivery, what's not to like..
May 14, 2026
Great new bike from the crew!
May 14, 2026
Top service
Very good service , online (and in store). Super helpful and responsive if any questions or issues. Thank you
May 13, 2026
Fantastic service
Fantastic service. Had a number of issues with my second hand bike. Had a gold service booked in and was promised my bike would be like new. Don’t disappoint. Decent ride before. Amazing ride now.
Can’t recommend enough.
Thank you
May 8, 2026
Easy to order
Easy to order, quick and efficient in the Hampton Wick store when collecting.
May 4, 2026
Weapons grade customer service from Ben
May 16, 2026
Unprompted review
Friendly,efficient.No complaints…
Friendly,efficient.No complaints whatsoever.
May 16, 2026
Unprompted review
Incredibly friendly and helpful member…
Incredibly friendly and helpful member of the team helped my navigate a myriad of shoe options. I have since been on a couple of long rides in the new shoes and they fit perfectly - in fact i barely notice they’re there.
May 8, 2026
Top Draw service
Top Draw service - repaired my bike and gave it a great service and made it look and feel like new. Thanks chaps.
May 15, 2026
Unprompted review
Good prices
Good prices, great range and quick delivery and from past experience excellent customer services. Highly recommended.
May 11, 2026
Fantastic customer service as I bought…
Fantastic customer service as I bought a new bike from Sigma, especially from Mathew. Originally had my eye on one bike, but following a free consultation where my needs, budget and fit were discussed, more suitable options were suggested.
Mathew was excellent through the whole process and spent plenty of time to make sure I was happy with everything. I've now had my bike a few months and I love it! Thank you Mathew and Sigma!
March 1, 2026
Unprompted review
Great customer experience
Great customer experience, very knowledgable and helpful staff from the minute you walk in.
May 7, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.