Sigma Sports - Hampton Wick Reviews 1,100

Although my item has to be returned I still found the service fantastic. The online chat was productive & the return process went smoothly. Also refund super quick.
Well done Sigma.

Great service from Milo, explained everything and a quick and smooth handover of my new bike

Sigma Sports offered best price for Specialized Range Extender battery. Click and collect service good. Item in stock and promptly available.

I had Skarper e-bike drive system fitted to my BMW M Special Edition bike by a friendly and professional staff member.
Extremely happy with the service 👍🏼👌🏼👏🏼

Very happy with my purchase. Ordered was ready for collection quickly and the pick up experience very easy thanks to the friendly team. Thanks again!

I had a really excellent experience with Sigma Sports. I took my bike in for an inspection and the team did a fantastic job—thorough, professional, and clearly very knowledgeable. They quickly identified the issues and got everything fixed to a high standard, leaving the bike running better than it has in a long time.

A special mention to Milo from the sales team as well—he’s been consistently helpful, approachable, and genuinely interested in making sure I had the right setup and advice. That kind of service makes a big difference.

All in all, a top-notch shop with great people. Wouldn’t hesitate to recommend them.

Really helpful and knowledgable staff - provided insight to bike computer functionality and super friendly.

Very helpful and efficient assistant. Good range of products. Prompt delivery

The staff at Hampton Wick were very helpful throughout in diagnosing problem and fixing frameset (downtube storage). Thankyou all:)

Great service, thanks

This is not the first time! I have been a regular sigma customer and lately I found the store staff very unhelpful with a poor attitude- this time was the workshop staff.

I am not sure what is wrong but bough a Garmin HR Monitor, which did not connect at all to my Garmin Unit despite correctly linking. I exchanged it and the new one does not connect either. I have a bitter aftertaste again, not the first time when purchasing items from Sigma. Always a high level of failures and exchanges.

Very helpful staff and a pleasure to shop there.

Yes great service ordered multiple sizes
To try on got the right fit no hassle.

Fantastic shop and service, Jonathan supplied and fitted a third Colnago for my wife and was as helpful as ever. Many thanks Charles and Helen

Competitive price, and prompt delivery

Done business with you before and once again no problem, thank you

Competitive price, rapid delivery.

The help on the phone and in store was very positive.
The process is however overly complicated ie booking an appt by phone, following up with several emails and then having a slightly different conversation in store regarding the appropriate solution.
The technical expertise of the store staff is exceptional - for a non expert this can appear overwhelming and a little confusing when trying to find the most appropriate solution in terms of quality/value.
Once handed over it would be good to get a reasonable indication of when the job would be completed in order to help plan time more effectively - ie rather than at some uncertain point in the day and subject to a phone call or actually an email.
It would also be good to have a more detailed breakdown on the receipt.
Those points aside the service was very friendly helpful and knowledgeable and the job well done.

I did this transaction for the triathlon bike with Milo. From day 1 Milo was very helpful guiding me thru the process from placing the order, to initial assessment on the bike for fit data and to completion. He kept on updating me on the progress too.
The bike itself was ready as promised. Only thing I could have asked a bit more from the appointment was a little more time to explain the bike handling of the new bike itself.
Milo tried his best but since we were running out of time, it was sped up which according to me could not cover all aspects of the new triathlon bike handling.