Very simple to return and exchange some road cycling shoes that didnt fit that Id bought on line. Also picked up a couple of other items in store and had an opportunity to have a quick look at an amaz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Genuinely the best service I have ever received, from the moment I placed my order online right up until I came in Kristina has been AMAZING. They were super helpful with absolutely everything I asked... See more
Good directions to the store. Parking beside shop - excellent as I was tight for time and parking in Letchworth is like gold dust! The young lady on the upper floor, Kristina, set up all informatio... See more
Sam in the Letchworth store was very helpful with choosing my new saddle and with looking at different options for new bikes. He gave me lots of time and opportunity to ask questions and to try differ... See more
Company details
Written by the company
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Written by the company
- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Contact info
48 Station Road, SG6 3BE, Letchworth Garden City, England, United Kingdom
- 01462 384070
4.9
Excellent
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and some great bikes 😀
April 4, 2026
Unprompted review
Great to visit the shop for the first…
Great to visit the shop for the first time
Very friendly and welcoming.
Thank you Liam
April 2, 2026
Unprompted review
I came to the store to pick my bike up…
I came to the store to pick my bike up and got a first class experience. Kristina was great service me up with everything I needed.
March 30, 2026
Unprompted review
Excellent experience with Sigma Sports…
Excellent experience with Sigma Sports Letchworth. The service from start to finish was knowledgeable and efficient from Robin.
Great communication on the process and very happy with my purchase
March 27, 2026
Unprompted review
Great team and experience
Very friendly throughout with great advice and attention to detail. Quick and thorough comms. Highly recommended. Alex Walker (Letchworth Branch) has been brilliant with my new bike purchase from scoping to, building, ordering and then delivery and beyond. Thank you.
March 14, 2026
Unprompted review
Your store is like a sweet shop to me
Your store is like a sweet shop to me .
Licking my lips at all the fantastic bikes your have .
I will be back .
March 21, 2026
Unprompted review
Brilliant on the spot puncture repair on electric bike.
Took my electric Trek 5 bike which had a puncture at 1630 on a Friday to Eban and team and they repaired it on the spot for an excellent service. Thank you. We watched the repair and received all sorts of educational advice on future care. BRILLIANT!
March 20, 2026
Unprompted review
Great service from robin
Great service from robin
Kept me upto date with delivery lead times as well as making sure the bike was the right size for me. Spent a lot of time making sure everything was right. Would highly recommend
March 18, 2026
Unprompted review
Staff polite friendly knowledgeable…
Staff polite friendly knowledgeable happy with repair
March 10, 2026
Unprompted review
Excellent process of ordering and…
Excellent process of ordering and collection, local shop in Letchworth was really efficient and helpful. Will buy again in the future.
March 7, 2026
Unprompted review
Always knowledgeable and friendly
Always knowledgeable and friendly. Excellent range of bikes and equipment/accessories to browse from. Competitive prices, too. A trip to Sigma is a guaranteed mood lifter!
February 21, 2026
Unprompted review
I dealt with Caroline in the Letchworth…
I dealt with Caroline in the Letchworth store. She was very helpful and extremely knowledgeable.
February 19, 2026
Unprompted review
Sigma Sports in Letchworth were…
Sigma Sports in Letchworth were fantastic - from the moment I walked in to the store they helped me choose the right type of bike for my needs, told me why it was the best choice, and were able to find one on sale. They were extremely helpful both in store and over the phone and email. I dealt with Carolyn mainly who was absolutely fantastic and so helpful taking great care with every last detail for the bike and accessories. The rest of the staff I spoke to were great too! Highly recommend this shop and Carolyn!
February 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Overpriced …
Overall the customer service is good and relaxed unfortunately the items in their are way overpriced! Your definitely paying for the name not the quality!! I paid £113 for a named bib shorts and my god they are terrible! Worse than cheap amazon ones! Would I recommend? No! I'd look elsewhere for cheaper and better quality shorts.
February 4, 2026
Unprompted review
Reply from Sigma Sports - Letchworth
Hi Gary,
We're sorry the bib shorts you purchased didn't meet your expectations. If these bib shorts are unworn and you still have the original tags and packaging, you're welcome to send these back to us for a refund. You can find our returns information here - https://www.sigmasports.com/returns-policy.
We'd really like to hear from you directly and which bib shorts you've purchased. Please email us at customercare@sigmasports.com, FAO Jason, and we can look into your order and hopefully find a suitable outcome for you.
Kind regards,
Jason (Customer Care Supervisor)
Quality and service at the top
February 8, 2026
Unprompted review
Great helpful
Great helpful, knowledgeable and friendly staff makes for a great shopping experience.
January 31, 2026
Unprompted review
Knowledgable and helpful staff
Knowledgable and helpful staff, great product on display and in stock. Highly recommended. Alex was a great help and very professional.
January 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.