Signature Cashmere Reviews 361

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the luxurious feel and vibrant colors of their purchases. Many people also commend the efficient and helpful customer service, noting prompt responses and a personalized approach that made them feel valued. The delivery service is frequently mentioned as quick and reliable, ensuring orders arrive on time and well-packaged. However, some customers also noted occasional issues with their orders, such as receiving an incorrect item or finding a product with damage. A few people expressed concerns about the packaging not meeting their expectations for a luxury item, describing it as average or flimsy. There were also isolated instances of delivery delays due to insufficient postage, requiring customers to collect their packages from the post office.

What people talk about most

Product

Reviewers mention positive feedback about product quality and appearance. Many customers praise the... See more

Quality

Consumers find quality to be positive, often praising the excellent quality of items like cashmere and silk... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and stress-free,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Very helpful in helping me choose the best pashmina to suit for a trip to the opera. When the post let us down Signature Cashmere sent another by special delivery to make sure I received it on time. A... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website describing the goods on offer. Good choice of colours styles and weight. I chose a bright blue ring scarf. It was a bit pricy compared to other sites offering similar items bu... See more

Rated 5 out of 5 stars

I now have two pashminas in different colours that I bought for two weddings. They are lovely colours and beautifuly soft cashmere. The different available sizes is very useful. The customer servi... See more

Rated 5 out of 5 stars

Fabulous pashmina, I was worried the colour would not be as I hoped but it was a beautiful burnt orange. It does crease when folded but these fell out easily. Item was delivered safely and was well pa... See more

Rated 5 out of 5 stars

The incorrect item was sent but the refund process was really quick and easy. The owner even called me to check what i wanted to do. They even refunded the postage and packing too which you don't of... See more

Rated 5 out of 5 stars

I wasn't sure how my order for a cashmere pashmina would be as I had never dealt with Signature Cashmere before. It was a very good experience as my order arrived in good time for a wedding. The pas... See more

Rated 5 out of 5 stars

Absolutely delighted with the midnight blue large stole I’ve recently purchased from you. The quality is excellent, the feel and look of it luxurious and your customer service is exceptional. I ini... See more

Rated 5 out of 5 stars

Great customer service, very prompt response. The product was delivered on time. And even though there was a slight mix up with my order, I got a written acknowledgment, apology and an offer to res... See more

Rated 5 out of 5 stars

This company bent over backwards to allow me to order from the US and I'm ecstatic that they did. I've been looking for this type of Pashmina shawl since I lost mine a year ago. I've seen dozens but n... See more

Rated 5 out of 5 stars

Found just what I was looking for at Signature Cashmere. Good informative website, great colour range, good size choices. Prompt delivery and reasonable price for a beautiful, good quality pashmina. T... See more

Company replied

Rated 5 out of 5 stars

I am delighted with my large cashmere and silk scarf. It is so soft, great width and length - and beautifully packaged too. Just a minor detail- the sapphire colour is not as bright as the website p... See more

Rated 5 out of 5 stars

I bought a pashmina stole in warm red (slightly discounted) and it is really beautiful. Gorgeous colour, soft and perfect to match a flowered skirt. I was very impressed with customer service too.

Rated 5 out of 5 stars

Bought this lovely shawl for upcoming wedding and can’t wait to wear it. Very luxurious and as advertised. Exceptional value for money for such a special occasion.

Rated 5 out of 5 stars

Fast delivery and scarf as described. Absolutely beautiful and I shall definitely buy some more in other colours soon. Great company to buy for. Many thanks

Rated 5 out of 5 stars

Efficient service and beautiful cashmere. I love my new stunningly blue/turquoise scarf which will be a lovely accessory to my wardrobe. Highly recommend!

Rated 5 out of 5 stars

I am very pleased with my pashmina. It arrived as per delivery terms and it is exactly as I expected it to be. A beautiful and charming garment indeed.

Rated 5 out of 5 stars

My order arrived incredibly quickly. Just took a couple of days and that included a weekend. The wrap is a lovely plum colour and goes well with an outfit I have for my son's wedding. The cashmere... See more

Rated 5 out of 5 stars

beautiful Pashmina present for my sisters birthday, she loved it. difficult to choose from the wide range of colours.

Rated 5 out of 5 stars

The pashmina was beautiful. Unfortunately, the colour was not suitable for my outfit. Communication was clear and easy. The return process was simple and of free of charge.

Rated 2 out of 5 stars

The pashmina was packed in a gauze type of envelope, directly inside a very thin plastic bag, it seemed very unprotected, as packaging often arrives damaged. There are a number of snags, in fact I wo... See more

Company replied

Rated 5 out of 5 stars

The pashmina is perfect, the colour is exactly as described. The delivery was very quick. I would thoroughly recommend this company

Rated 5 out of 5 stars

Great online experience, never buy to much online but this was so stress free from the ordering to the very quick delivery. Very satisfied customer 👌

Rated 5 out of 5 stars

Very quick to respond to queries. The time taken for them to process the order & make the delivery was also very good. Would definitely use them again.

Rated 5 out of 5 stars

Interesting , clear , well constructed website. Prompt feedback and delivery from placing order , Very pleased with my cashmere shawl .

Rated 5 out of 5 stars

Beautiful midnight blue pashmina, it’s very soft & lovely & long. It will go with anything I wear & I love it very much thank you x

Rated 5 out of 5 stars

This was a 40th Birthday present for my neice and we were. delighted with it. The colour was perfect and also the quality, thankyou, Ann Wager

Rated 5 out of 5 stars

Lovely quality wrap and emerald green colour was vibrant and exactly what I wanted. Thank you

Rated 5 out of 5 stars

I was very pleased with my purchase. The colour was exactly as shown and the quality was good. Fast delivery. I would recommend.

Rated 5 out of 5 stars

Delivered on time plus personal contact as to chose presentation boxes. Beautifully made, gorgeous material & Tibetan not Chinese.

Rated 5 out of 5 stars

The ordering was easy, the item is as described and arrived well packaged and on time.

Rated 5 out of 5 stars

I was buying a pashmina to match the dress for my daughter's wedding. I ordered 4 and returned 3. All came promptly as did the refund.

Rated 5 out of 5 stars

A wonderful mix of cashmere and silk. The large stole is the perfect size for a cool evening. The scarf is a Christmas gift for someone.

Rated 2 out of 5 stars

Dealing with the company was easy. However, when my cashmere wrap arrived I was gobsmacked the package was so small. This is more a scarf than anything that might keep you a bit warm. It was sever... See more

Company replied

Rated 5 out of 5 stars

Great choice of colours and product. Excellent service. Kept informed of delivery process.

Rated 5 out of 5 stars

Shawl arrived very quickly. It is beautiful! Very soft and excellent quality.

Rated 5 out of 5 stars

Excellent experience overall! High quality products, fast delivery and really goes stunningly well with my wedding dress! Highly recommended 😄

Rated 5 out of 5 stars

Great customer service. Beautiful product. I have 3 now and they wear so well …… still as good as the day I bought them.

Rated 5 out of 5 stars

Quick and efficient service and beautiful turquoise soft shawl has arrived. Affordable and good quality.

Rated 5 out of 5 stars

Great company. Superb customer service. Highly recommend. Product is fantastic quality and great value.

Rated 5 out of 5 stars

Easy to order. Very quick delivery. Very high quality beautiful scarf

Rated 5 out of 5 stars

Beautiful cashmere shawl, delivered quickly - I am delighted

Rated 1 out of 5 stars

The package did not arrive until 10 days after it was sent because the postage was insufficient. I had to go to a local post office, collect £3.50 worth of stamps and then go to the sorting office to... See more

Company replied

Rated 2 out of 5 stars

The Scarf itself is beautiful. The packaging on the other hand, was woeful. Signature Cashmere charged £8.95 for a gift box which did a huge disservice to the item. The box looked very average and c... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Signature Cashmere is a family-run business owned and managed by Robert and Katy Appleford. Located in Kent, England, we have been selling high quality pashmina and cashmere clothing since 2003, when we first launched Passionate About Pashmina. We have a long-lasting relationship with a reliable and trusted supplier in Nepal. Our supplier, Jitendra, has a small factory employing 25 local men and women in Kathmandu. Jitendra started his business in 1998 and has always produced the highest-quality pashminas and cashmere clothing for us. Our garments are expertly hand made by skilled craftsmen and women from the local community near Kathmandu. Our supplier also contributes to the local community by sponsoring two places at a local orphanage, which supports children with HIV. In 2022, we rebranded our business to become Signature Cashmere. We continue to provide the same high-quality pashmina and cashmere clothing and we are still Passionate about Pashmina! Over 20 years we have established a loyal customer base and we are proud to have served thousands of satisfied customers, a large number of whom come back to us again and again. We aim to provide unparalleled personal service to our loyal customers, with satisfaction guaranteed, and we are always happy to help our customers choose the right items. Our aim is to be both friendly and professional, and we hope that our customers continue to be delighted with our pashmina and cashmere products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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Rated 5 out of 5 stars

I love this company

I love this company. I have made multiple orders to them for Christmas and birthday presents. The pashminas are stunning and the customer service is brilliant. I can't recommend them highly enough.

November 24, 2024
Rated 4 out of 5 stars

Came quickly

Came quickly. Pashmina is a little thinner than my own ones but still lovely. Very useful and cosy item

November 11, 2024
Rated 5 out of 5 stars

Exemplary customer service

Royal Mail were very slow to deliver but customer service kept on top of issue and it was resolved.
Very happy with the cashmere wrap I bought.
I would highly recommend this company

October 26, 2024
Rated 4 out of 5 stars

A beautiful soft scarf

Beautiful quality and lovely vivid colour. I wish that I had ordered a size bigger as it would be cosier. Very fine so not bulky but I didn’t realise quick enough.

November 4, 2024
Rated 5 out of 5 stars

Light, soft, classy look

Really lovely scarf/ wrap in delicate pink. Material light and nice design with tassels. Details made it easy to get a feel for the size and look of the fabric. Great for evening wear.

October 17, 2024
Rated 4 out of 5 stars

Nearly as nice!

This is the second scarf I have bought - and whilst I love the colour of this one - Olive Green - it doesn’t have the same softness and thickness of the first. It also doesn’t have the label that it was made in Nepal which me think it is a new supplier and hence the difference? I am still happy with the scarf.

October 10, 2024
Rated 4 out of 5 stars

The scarf is lovely

The scarf is lovely, soft and smells very natural and pleasant from the intertwined silk .
I give 4 star because is actually very thin, creases easy and diminish in volume after a while,(compared with the rest I have). I would think the price can be lowered slightly due to this.

September 25, 2024
Signature Cashmere logo

Reply from Signature Cashmere

Dear Mrs Evans, many thanks for taking the time to write a review. We’re glad you like the softness of our pashminas and appreciate the feedback. Our pashminas are lighter than thicker woollen scarves and will not crease if they are folded or left to drape after use. To remove creases, you can drape your pashmina over a rail or lightly steam your pashmina. We hope to serve you again. Kind regards, Katy and Robert

Rated 5 out of 5 stars

excellent product range and speedy…

excellent product range and speedy delivery. thank you. will happily come back again. Lucy

September 23, 2024
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Reply from Signature Cashmere

Dear Lucy, many thanks for your lovely review! We’re delighted you liked the snowdrop pashminas and we hope to serve you again. All the best, Robert and Katy

Rated 5 out of 5 stars

Quality item

Quality item, just what I expected.

September 26, 2024
Signature Cashmere logo

Reply from Signature Cashmere

Dear Mr Foy, we’re so glad you like the midnight blue men’s scarf. Many thanks for your review! Kind regards, Robert and Katy

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