Cooks Cast Stone Reviews 

1,047
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality and beautiful design of the products, often noting their pristine condition upon arrival. Many highlight the fantastic service and the extremely helpful, knowledgeable staff, who provided excellent communication. Reviewers also frequently commend the efficient and careful delivery, with items arriving well-packed and often on time. However, some people mentioned that delivery times were occasionally longer than initially advised, with items arriving later than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as exceptional, superb,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting helpful staff,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising products for being well-made and of... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the outstanding support and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Eagle Owl statue & plinth arrived extremely well packed and in pristine condition. It will look wonderful when I've positioned it in the garden, it's a beautiful feature plus a bonus Christmas gif... See more

Rated 5 out of 5 stars

Great products, arrived within the period stated and most importantly wrapped extremely well to avoid breakages. The colour variation for the natural stone were identical .. unlike the products I got... See more

Rated 5 out of 5 stars

Received our statue today, a little later than expected but partly because we couldn’t take delivery on an earlier day. The statue is perfect and well packed, delivery guy was excellent cannot fault p... See more

Rated 5 out of 5 stars

The quality of all the parts is superb so I am really pleased with Balustrading, I'm not happy though with the delivery as I asked them to hold onto the order until I needed it and they agreed but... See more


Company details

  1. Garden Building Supplier

Written by the company

Welcome to the Cooks Cast Stone website and shop, home to the finest quality handcrafted stoneware. We have over twenty-five years of manufacturing experience, creating new designs and products from both stone and timber in the heart of Yorkshire. All our statues are made using the dry cast method from unique wood carvings, creating exclusive designs and premium quality products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,047)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Stone & Brass Sundial

It took a little longer than advertised for the item to be delivered but this was through issues outside of the vendors control. Communication via phone and email to keep me updated. The sundial was a gift and was very much appreciated. Good quality and beautifully manufactured.

August 15, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. Lovely product. Delivered on time and very efficiently. Couldn’t be happier with the whole transaction.

August 1, 2024
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Excellent communication/updates from placing the order until delivery. Statue arrived on time and well protected/packaged. The statue is excellent, with good level of detail.

July 24, 2024
Rated 5 out of 5 stars

Beautiful birdbath

Beautiful birdbath . Present for friends. Initially a spot of trouble with delivery which Sean soon rectified and sent it express delivery. Friends very pleased.
Sean was very pleasant to deal with and replied to emails immediately. Would certainly buy from him again.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Urned my gratitude!

When I rang the gentleman (Sean) was very helpful and kept me well informed.
The urns arrived, beautifully packed and absolutely perfect and now the gardener has assembled then with hydrangeas they look quite wonderful.
Many thanks for a superb product.

July 15, 2024
Rated 5 out of 5 stars

DEFINITELY RECOMMEND

This company was fantastic in terms of quality of work and customer service. The wrong colour for one of my items was sent and i was given an immediate refund and applogy with no quibbling. I would still use and highly recommend Signature Statues for their great craftsmanship and prices

July 12, 2024
Unprompted review
Rated 2 out of 5 stars

Customer Service not good

I was very underwhelmed by the company and the product we received, it was delivered late, I sent an email asking where the item was and got no reply, I phoned several times and the number was unavailable at the time even thought it was within office hours, after another email I finally got a reply, no apology for the delay just saying it would be dispatched that day and delivered the next day, it was another two days before I got my item so clearly wasn't dispatched on the day that was said.....their customer service needs working on!
The item itself was filthy, I had to clean and polish it myself before I could give it as the present it was intended for, a little care and attention to detail before sending out customers orders would go a long way.
Would I use this company again... probably not.

June 9, 2024

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