Signature Homewares Reviews 

Do not buy from here. Paid extra for express delivery as the item was meant as a christmas gift, they eventually sent it standard delivery service after us chasing, it took over 3 weeks to arrive so completely missed christmas. When we opened it, it was filthy like it had been dragged round their warehouse floor and the quality in general is awful. Now were trying to return it, but their returns page magically doesnt work and they are ignoring our emails. Dont want to just send it back without acknowledgement as they seem like the type of company to deny receiving it back. Regretting not reading the other reviews here before ordering!

Update: Ive posted a couple of comments on their social media sites asking for answers to emails. They have time to delete all the bad feedback on their socials but no time to answer emails apparently 👎

I ordered curtains and was told 3-5 working days for delivery. It has only been dispatched today 19/1. I have emailed multiple times to request to cancel the order and was told a response within 24 hours would be given. The first email was sent on 13/1/22 and have still not had a response. I am now expected to pay postage for a return on an order they SHOULD have cancelled. I'm now going to be out if pocket because of this company's incompetence. It was only dispatched after I opened a case with PayPal.

Please, please, please do NOT use this website. They are shisters. They took my dosh and even had the nerve to say the item had NOT BEEN DISPATCHED. Ordered 31.12.21 and they took the money the very next day.
Luckily I phoned the bank (today 19.01.22) and they refunded me the money and said leave it in their hands as they will look into the so called company......
Oh there is no email address or phone number hmmmm that's dodgy to start with...

Ordered 4th January! I’ve emailed,sent msg! No reply at all! Ordered before no problem! Wish they would let me know if Iam getting my order? Over £60 worth of bedding!

Similar experience to others - order placed 31.12.21 and no goods received to date, 1.3.22. No response to emails sent querying where my order is and now website states not taking further orders and attempting to sort out missing orders.
Fortunately for me, I paid via PayPal (never usually do) and they have confirmed I will be refunded.
It appears this company continued trading as normal for several weeks in taking new orders and taking people's money when it must have been obvious they couldn't fulfil the orders.

Been over 3 weeks and still not received my order 4 emails later no response,shocking way to run a business luckily gone through PayPal so will shortly have my money back !

I wouldn’t even give one star, but without that I can’t write a review. I usually check reviews, but I didn’t do if for the first time which I definitely regret. I have ordered glow in the dark duvet cover. Money was deducted, but never received the order. It’s been more than 3 weeks since I placed the order. No response to email. No number to contact. I think we should all really sue this company. Please let me know if anyone is going to go that. Happy to vote for that. Don’t use this website never for any shopping.

Let’s get thing one straight, over Xmas I’ve had delays with other companies not just with Signature homewares, yes I ordered before Xmas in the hope it would be there in time, which it wasn’t, I received it today, no biggie, would of been nice to get it before but there are worse things in life to complain about. They had their reasons for delays, not only that Xmas is probably one of their busiest times of the year and with the directors out of business due to having a baby then peeps you gotta cut them some slack. Natalie replied to all my emails , although I did say , when you knew there were gonna be delays it would of helped massively letting customers know, would of saved a lot of emails from people chasing them, you live and learn. Item I brought is lovely and the person I brought it for is well happy, thanks Natalie for your help, must of been a nightmare period for you.

Ordered and paid for items 23rd Dc. Nothng arrived. Website states they will reply to messages within 24 hrs. DESPITE 3 SEPARATE EMAILS....NOT ONE REPLY. Trading standards my next step. I will not let this go.!!!!
What a useless company.....as far as I can see, they are conning people.

Wish I had read the reviews first. I always do normally but didn't this time . Ordered a duvet set a week ago and heard nothing . They have ignored my email too . They have picked on the wrong person with me . If I hear nothing soon then I can assure their Company will be slated by the media. It's not what you know, it's who you know 🤫 Their replies to some reviews are laughable and a load of BS!! Excuse after excuse. 86% bad reviews - says it all !!!

DO NOT USE
This company are clearly in difficulty. I like many others have not received a refund and the company has ignored me emails since Christmas. The company is trading as Entity ltd with directors listed as Natalie and Damian Durnall. Agree with previous reviewers about reporting their conduct.

Terrible experience. Delivery was nearly 3 weeks late, I was promised it would arrive on time. Item then arrived and was replaced with something else without even asking. Don’t order from here

This company has acted disgracefully. They didnt fulfil their orders taken over the Christmas period leaving many waiting for Christmas presents. No refunds to date. Customers left out of pocket to replace in time for Christmas. Its disgusting how they have treated their customers. So many angry customers on Facebook/Instagram/Google and here.
Fraudsters !!!

The order took a while to arrive, no updates from them at all.
When the goods arrived, it appeared I had half the order. Natalie the customer service manager said the website was wrong, changed description there & then (thankfully I screenshot it) and that they would honour it. 10 days, I chased & was told its shipping out today, 3 further emails and no reply, didnt answer the phone. Luckily I paid by Klarna, could prove my conversations on email, and the website description, so as it dragged on 2 months I said I'd part pay for the goods, if they were not going to honour the words in writing of Natalie the customer service Manager. I paid in part as even Klarna could not resolve it with them.
This is some of the worst service to deliver in first instance, then to be followed by ignoring emails, not honouring their promise. Clear breach of trading standards. I am so grateful I paid by Klarna.
Will never use the company again.

Took over 3 weeks to get order and when I did receive it today parts of the order are missing
And I’m questioning wether the down duvet I purchased is actually a 13.5 tog as the label seems to be missing off the packaging, being the sticker has been removed
Not impressed at all with this company and will shop elsewhere in the future

I ordered a big order thermals to give to charity before Christmas and still no sign of the products. Terrible.

Emails being ignored.

This company took my order/money and ignored my messages asking where my order is. Have read many people did not receive their orders many being Christmas presents with no comms from the company at all. Shocking.

Ordered items around 3 weeks ago expecting 3-5 day shipping. Still no sign of my order arriving and no response to the emails I have sent to them.

Ordered from this place 29th December still not recieved the goods have sent several emails but none have been answered, no way of contacting by phone either, a shocking service as goods were promised within 3 to 5 days money taken right away though, if not recieved by the end of this week will be putting it in the hands of my bank as a chargeback and the ombudsman, would never order from here again. They do not even deserve a one star.
UPDATE
3 more emails sent to this shocking company and still no reply. First thing on monday morning i will be putting this in the hands of my bank and contacting trading standards, these people should not be in business.

Initially they are 4 star however if the item you bought needs returning they will send you the return slip after this sadly any communication you had is gone therefore Zero stars.