Signature Homewares Reviews 

Towels I got where great quality, I messaged company because of short delay but it wasnt their fault, it was a infamous delivery company who I wont name , signature even sent me out another pack immediately, will be ordering from here again, the customer service is very good

Ordered 3 weeks ago and still not received my items. Wished I had read the reviews here first as the items I ordered were for christmas presents.

I received my order from signature home wares but I was not happy with the quality of the pillows, duvet and the duvet covers. I wanted to return the order for a full refund. I tried to create a returns label which they said they would email to me. It has been 3 days now and I have yet to receive the email from them in order for me to return the order. I am not able to contact signature homeware by phone because there is not a telephone number available to call them. I emailed them again and also WhatsApp them regarding my issue and no one seems to care to reply. I need a refund before the 28 days ends and then you guys don't honour the refund. I am not a happy customer

Item returned and received by this “business” on 22 November. Their website states refunds are issued within 14 days. It’s now been 25. They ignore all messages and are unable to be contacted via email/WhatsApp spanning over 7 days. I’ve opened a case with PayPal to refund. Just rude and not a way to operate a business. It’s a shame they aren’t as active on their emails as their marketing spam. Avoid.

Update 9 Jan: Still no response from these cowboys. Reported to trading standards. I encourage everyone to do the same. Also, if you’ve not received your items, contact you card company who’ll charge the refund back to them, along with a tasty fee.

Ordered a item, not received it by delivery window, sent email asking when it would be delivered, got a reply with it's been delivered, oh its been delivered to a completely different address! I'm still waiting on a response, how do they not check address details, not impressed

Excellent service!! Natalie in the customer care team has been beyond helpful today, she has sorted my order quickly and efficiently even suggesting and sorting alternative products as one of the items I ordered were out of stock. Rather than just delaying the order or sending a out of stock note, she came up with a solution and was so helpful. Thank you!

Love the goods I have bought from this company, but customer service abysmal when it comes to returning goods for a refund. I recently ordered a duvet cover which I had to return, hopefully to exchange it for the colour I wanted, not the colour I received. To cut a long story short I had to ask for a refund in the end, but my messages and emails were totally ignored until I threatened to take things further and within 30 seconds,quite literally, I got a refund. No explanation, no apology, nothing.