Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with grea... See more
Company replied
The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand! That’s what made me try their... See more
Company replied
I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today.... See more
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order replacement heads for…
Easy to order replacement heads for toothbrush.
Quick delivery as promised
April 10, 2023
Reply from Silk'n
Dear Mrs Henry,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Fast delivery goods as described
March 25, 2023
Reply from Silk'n
Dear Hermione,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivery was seamless.
March 30, 2023
Reply from Silk'n
Dear Eyitayo,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
I ordered and paid for the items on Mar…
You asked me to contact the customer service again, however, I got exactly the same reply from your staff saying the following. It's a wasting a time!
"For some reason the order did not come through in our system.
We are currently sorting this out.
I am sorry but I can not tell you when your order will be delivered.
I will let you know once I know more."
I ordered and paid for the items on Mar 28 and there is no updates till now. Poor customer service.
March 28, 2023
Reply from Silk'n
Dear Vivian,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Delivery service
The courier delivered the parcel in the lobby of the building without any notice.
March 21, 2023
Reply from Silk'n
Dear Kit,
We are very sorry to hear that your order was not delivered at the correct place.
We apologize for that and hope it will work better in the future.
We also hope that you will enjoy and be successful with our product.
Best regards,
The Silk'n Team
The 3 pack replacement head I’ve order…
The 3 pack replacement head I’ve order not yet received. But learn the item cancel
After trying emailing the company. Someone is investigating my refund. Hopefully the brush heads will be in stock in UK soon.
March 10, 2023
Reply from Silk'n
Dear Len,
We are very sorry to hear that your order is cancelled.
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
I have not yet received goods????
I have not yet received goods????
I THINK THIS IS A DODGEY SITE!!
Please do not use it
March 16, 2023
Reply from Silk'n
Dear Louise,
Thank you for your review.
We have received your email from today regarding the delivery. We are currently looking into the status of your order. I am very sorry for the delay. We are doing our best to deliver in time.
Kind regards,
Silk'n Team
Order not delivered after more the 1 week
It’s been 9 days and I have yet to receive my order.
March 20, 2023
Reply from Silk'n
Dear Jan,
Thank you for your review.
I am very sorry for the inconvenience. Your order is being send out today.
Have a nice day!
Kind regards,
Silk'n Team
I didn't receive my order and couldn't…
I didn't receive my order and couldn't get any reply for my emails.
March 12, 2023
Reply from Silk'n
Dear Nada,
Thank you for your review.
Please note that we are trying our best to deliver all packages in time.
We have answered your mail with the information that we will check the status of your order, this was on Friday. We will give you more information as soon as we can.
I am very sorry for the inconvenience.
Kind regards,
Silk'n Team
Have yet to receive item ordered
March 16, 2023
Reply from Silk'n
Dear Diane,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Efficient
My e mailed enquiry was answered quickly and the delivery of my order was very efficient despite a snowfall that day.
March 11, 2023
Reply from Silk'n
Dear Valerie,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
out of stock for a month
still not send out yet, they said out of stock ! for a month ?why don't you take off form your website?
February 8, 2023
Reply from Silk'n
Dear Iris,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Great service and product
March 3, 2023
Reply from Silk'n
Dear Dimitar,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Deliver the order!!
March 1, 2023
Reply from Silk'n
Dear Norman,
Thank you for your review.
I am very sorry to hear that you have not gotten your order yet.
We would like to get in contact with you.
Could you please send us an email: customercareuk@silkn.eu
Kind regards,
Silk'n Team
Terrible
Terrible. Received nothing but they take my money. No update. No correspondence, No nothing
February 22, 2023
Reply from Silk'n
Dear Shirley,
Thank you for your review.
I am very sorry to hear that you have not received your order. We are currently trying to solve this for you. We will update you as soon as we are certain when we can ship your order.
Kind regards,
Silk'n Team
Order taken whilst product is not in…
Order taken whilst product is not in stock but this wasn’t advised when the order was placed. Now in the process of trying to cancel which isn’t proving easy.
February 17, 2023
Reply from Silk'n
Dear Sarah,
Thank you for your review.
I am very sorry to hear that you are not satisfied with our service. Hereby I would like to confirm to you that your order has been cancelled and the money you paid will be refunded.
Kind regards,
Silk'n Team
I recently ordered FaceTite Revive and…
I recently ordered FaceTite Revive and Slider Gel on 10th Feb, however until now 24 Feb my order still hasn't ship yet.
The communication with the customer support team has been good, they get back to me quickly, but still I'm very disappointed about my order. The website said I should receive my order in 2-4 working days. For me, the reality is far from that.
February 10, 2023
Reply from Silk'n
Dear Ruiting,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
My wife LOVES the skin removal tool!
My wife LOVES the skin removal tool!
It makes the skin on her feet soft and smooth! She DEFINITELY recommends it to people looking for a tool such as this.
February 3, 2023
Reply from Silk'n
Dear John,
Thank you for your 5 star review!
We are very happy your wife is satisfied with our service and product.
Best regards,
The Silk'n Team
Great value for money
Order placed and received in a few days. The product was excellent value for money.
January 25, 2023
Reply from Silk'n
Dear Valerie,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Susan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
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