Silver Travel Advisor Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, particularly appreciating the staff's professionalism and helpfulness in planning and booking holidays. Customers consistently highlight the excellent customer service, noting that advisors go above and beyond to ensure a stress-free and enjoyable experience, often handling complex itineraries and last-minute changes with ease. Many people praise the personalized approach, with advisors taking the time to understand individual needs and preferences, offering thoughtful recommendations, and providing continuous support before, during, and after the trip. The booking process is frequently described as smooth, efficient, and well-organized, with all details meticulously handled, allowing customers to relax and look forward to their holidays. Reviewers also value the advisors' extensive knowledge and experience, which proves invaluable in crafting perfect holidays and providing reassurance throughout the travel planning.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often praising the seamless organization and stress-free... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easy and stress-free it was.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fabulous service... See more

Customer service

Clients share positive opinions on customer service, highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel Agency
  2. Publisher
  3. Review Site
  4. Travel Aggregator

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

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Rated 5 out of 5 stars

Just booked for Croatia

Just booked for Croatia, literally didnt know anything about the country and was very overwhelmed with what resort to choose. Sophie C really stepped up and helped us pick and was able to match our needs perfectly!! Also looking to hire a car too so shes definitely a one stop shop!! Anyone looking for a hassle free booking contact her. Thank you.

March 4, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Rebbekah, that's brilliant to hear! So pleased Sophie was able to help. You'll have an amazing time in Croatia - it's one of my favourite destinations! Enjoy.

Rated 5 out of 5 stars

A tailor made holiday perfectly presented. We can’t wait!!

We started with a blank piece of paper and the very next day I had 4 options presented to us for our Thailand holiday. The whole booking process has gone like clockwork. A huge thank you to Sophie C from Silver travel for making it happen. Sophie has been fantastic.

February 28, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Nicki, we love a blank piece of paper, and it sounds like Sophie created some amazing options! Have a great time in Thailand!

Rated 5 out of 5 stars

Excellent service

I had the pleasure of booking with Sophie. The advice given was detailed and informative. Sophie clearly is a very experienced travel consultant.

There really wasn’t a thing she didn’t know about the cruise I was booking. She was able to give me the pro’s and con’s which helped me make my decision.

February 21, 2025
Unprompted review
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Reply from Silver Travel Advisor

That's great to hear! Thanks so much for taking the time to leave such a lovely review!

Rated 5 out of 5 stars

Great service

Kerry was great. She listened to what I wanted and didn't mind when I changed my mind. We eventually got to the holiday that suited me best. Thank you Kerry.

February 21, 2025
Unprompted review
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Reply from Silver Travel Advisor

You're more than welcome Dave! That's what we are here for! Thanks for a great review.

Rated 5 out of 5 stars

It was a bit of a nightmare for Julie…

It was a bit of a nightmare for Julie as I kept having to change our holidays dates but Julie was always helpful , nothing was too much trouble

February 19, 2025
Unprompted review
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Reply from Silver Travel Advisor

Never a nightmare, we are always happy to help to ensure your holiday is just the way you want it! Have an amazing time! Thanks

Rated 5 out of 5 stars

Jayne is amazing!

Jayne is amazing!
When speaking with Jayne Kerrigan there is nothing which is too much trouble she is so helpful and knowledgeable. Even the little things like booking our flight seats to sending over the boarding passes it just made everything so less stressful!

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Linsay Glaze organised a fabulous trip…

Linsay Glaze organised a fabulous trip for us to India She listened to our requests, to visit the historic temples, palaces combined with some relaxed days. After looking at several different tours, that is exactly what was delivered. I would definitely use her to advise us on our next adventure. Thank you.

January 31, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Linda, thanks for taking the time to let us know. It's great to hear you had such a good time in India and I'm sure Linsay will be delighted to help you plan and book your next adventure! Thanks

Rated 5 out of 5 stars

Lindsay offered a very personalised…

Lindsay offered a very personalised service and helped us throughout with any issues we had. Would definitely recommend Lindsay and Silver travel. Thank you!

February 8, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Tanya, that's great to hear! Enjoy your holiday!

Rated 5 out of 5 stars

A memorable holiday to New Zealand

Thank you Jayne Kerrigan for helping to make a our experience of traveling to New Zealand one to remember. Especially grateful for the quick response when I wanted to delay my return and change the flight.
All went well with the exception of the return flight with Malaysian Airlines for Tim. He arrived back in the UK a day late and was unable to start back at work.

December 20, 2024
Unprompted review
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Reply from Silver Travel Advisor

So pleased to hear you had a fantastic time in New Zealand, and that Jayne was such a great help along the way! Thanks for taking the time to let us know!

Rated 5 out of 5 stars

Superb

Superb! Lorraine listened to our ideas and came up with a variety of suitable option's using her vast knowledge of the island. Our holiday was reasonably priced and suited our requirements perfectly. I would definitely recommend Lorraine for holiday ideas and bookings.

February 2, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much for your five-star review! We'll be sure to pass this wonderful feedback over to Lorraine. Have an amazing holiday when it comes around.

Rated 5 out of 5 stars

The perfect holiday experience

The ability of our travel advisor (Jayne Kerrigan) to listen to our criteria, understand it and then match it. Everything was just perfect, from before the trip, during the trip and the return journey home. I wanted to surprise my wife for christmas with this special trip, and it turned out to be the best holiday ever, and we have had a few. On top of this experience Jayne managed it all within our budget. perfect

January 26, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Andrew, how great to hear you had such a fantastic holiday! Delighted that Jayne provided such amazing service for you! Thanks

Rated 5 out of 5 stars

Silver travel organised our trip to New…

Silver travel organised our trip to New Zealand Australia and Thailand. This entailed quite a lot of flights and transfers as well as hotel bookings. They also organised guided tours of all these destinations. Everything went extremely smoothly and the guide we had were excellent. The accommodation was really good as well And exactly what we wanted. Overall, we had a superb experience and we would recommend silver travel advisors to anyone wishing to travel somewhere new, especially if they are unsure of what they need to do.

February 8, 2025
Unprompted review
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Reply from Silver Travel Advisor

This is so lovely to read - thank you so much! I'm delighted we were able to create your dream holiday and that you had such a fantastic time! You know where we are when you are ready to plan your next trip! Thanks

Rated 5 out of 5 stars

Jayne Kerrigan / Silver Travel

I would like to highly recommend Jayne Kerrigan from Silver Travel. She has been most helpful in selecting various options for my trip to Costa Rica and helping me to narrow them down to my final selection.
She has also helped me during the trip ensuring I have been checked in and answering any questions I had.
The trip was a huge success!

Stewart Weavers

February 5, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Stewart, I'm so pleased to hear you had an amazing trip and that Jayne was so supportive at every step!! We look forward to helping you find and book your next holiday!

Rated 5 out of 5 stars

Julie Crumpton is absolutely fantastic

Julie Crumpton is absolutely fantastic. So efficient and always get back to you really quickly. Never use anyone else. 10/10

January 15, 2025
Unprompted review
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Reply from Silver Travel Advisor

Ah thanks Angela, that's great to hear!

Rated 5 out of 5 stars

I would highly recommend Jayne from…

I would highly recommend Jayne from Silver travel. She has helped us with so many of our trips. She helped us with our honeymoon and found us a n excellent secret spot in Puglia. She also helped us recently with a trip to Mauritius. Jayne is always very helpful and lovely to work with - making sure you have everything you need and checking everything is all good with your holiday.

February 3, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Lauren, thanks so much for your continued support and bookings with Jayne. So pleased to hear such lovely feedback!

Rated 5 out of 5 stars

Excellent service in every respect

I would highly recommend Kerry from Silver Travel Advisor. In my experience she goes the extra mile to ensure that any holiday booked through her completely meets your requirements- with no ‘hard selling’. She works hard to answer any questions you may have and is always happy to contact the tour operator to request additional information if required. Any queries are always responded to in a really timely manner.
Sadly last year I had to cancel 2 holidays booked through Kerry due to a medical emergency. She handled everything really efficiently and sympathetically and made a difficult experience much less stressful.
I hope to book many holidays with Kerry in the future.

January 31, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Janis, so sorry to hear you had to cancel your two trips but so pleased Kerry was on hand to help sort everything out for you! Thanks for your positive feedback and we look forward to helping you plan and book your next break when you are ready!

Rated 5 out of 5 stars

Julie was amazing

Julie was amazing. Listened to the requirements, asked about things I hadn't thought of and came back with options the next day. Very helpful and offered good advice. Can't rate her highly enough and would definitely recommend to anyone.

January 22, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks for your feedback Mary, great to hear Julie provided such good service! Enjoy your holiday and we look forward to helping you with your future holidays! Thanks

Rated 5 out of 5 stars

Just got back from a fabulous trip to…

Just got back from a fabulous trip to Hong Kong, and Asia. Our travel advisor Jayne was excellent, very professional and very helpful and we would definitely recommend her to our friends.

December 28, 2024
Unprompted review
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Reply from Silver Travel Advisor

So pleased to hear you had an amazing holiday Joy. And thanks for your lovely feedback for Jayne!

Rated 5 out of 5 stars

5 stars for Leanne

5 stars for Leanne
Have booked our second holiday with Leanne. She is an amazing travel consultant with so much knowledge, and nothing is too much of an ask for her. She helped us make our New York trip magical and we now have another holiday booked for us to enjoy. Thank you Leanne you’re amazing. 🙂

December 12, 2024
Unprompted review
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Reply from Silver Travel Advisor

Thanks Donna, we really appreciate your feedback on your experience booking with Leanne. So pleased she found your perfect holidays - have an amazing time!

Rated 5 out of 5 stars

WE ALWAYS BOOK OUR HOLIDAYS WITH …

WE ALWAYS BOOK OUR HOLIDAYS WITH JULIE CRUMPTON WOW WHAT CAN I SAY WE GET GREAT PRICE NO HASSLE SHE DOES EVERYTHING ALL WE DO IS PACK OUR CASE SHE IS ALWAYS FRIENDLY HELPFULL SHE GOES THAT EXTRA MILE EVERYTIME SHE IS NOT PUSHY AT ALL AND SHE LOOIKS AT THE HOLIDAY TO MAKE SURE THERE IS NO PROBLEMS THAT SIDE SHE OIS THAT GOOD THAT I PIUT HER NTO MUY DIRECTOR TO BOOK HIS HOLOIDAY AND ALSO MY DAUGHTER HAS JUST BOOED HER HOILDAY WITH JULIE AND IT WAS HER NOGHT OFF BUT SHE STILL BOOKED IT INCSE WE LOST TH HOLIDAY AMAZING LADY THANK YOU SO MUCH JACKIE

January 10, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Jackie, we're here to go the extra mile and make sure everything in perfect for you, and Julie is one of the best! Thanks also for recommending us to your friends and family - much appreciated! Thanks again

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