Simba Car Hire Reviews 

Easy directions online
Convenient shuttle bus
Great service
Car was a tad rough, but it worked, still actually enjoyed driving it!

Expecting the customer to pay extra insurance when they’ve already paid a basic cover to be told it’s worthless and it’s expected to pay extra is unacceptable. It’s up to the customer to decide what insurance they want to take out and not to be made to feel pressed into buying extra insurance. Not only is the issue of insurance but make sure you read the small print in the type of car being rented to you. I hired a Kia but was given a Mazda which had warning lights flashing as I drove around the car park to exit and no parcel shelf which means my luggage in full view as no tinted windows, something that is a basic necessity as the police clearly state hide your belongings when parking and the last thing you want to do is go sightseeing with your suitcase.

Good value and easy to get to.

Car pick up is a very short drive from the airport and they provide courtesy shuttles. Driver was very kind and helpful. Car was in great condition!

Easy pick up and drop off. Friendly helpful staff. Great reliable car for a special family birthday getaway without breaking the bank.

Great price, great service, great car. No complaints!

All staff very nice, good price and excellent service!

Friendly staff, efficient shuttle bus service, competitive rates

Efficient, pleasant pick up and drop off.

The price and service were great. We got pick up and drop off at the airport. Staff was fantastic.

The check in was smooth. We were able to easily get the Simba bus to the shop to pick up our car from the airport. The car was clean and was perfect for our needs.

Easy online booking, friendly staff at pick up and drop off from Cairns airport. Thank you Simba.

Staff were so welcoming and professional. Our car we booked wasnt availble due to damage from previous car renters. We were upgraded for free which was even better!
Clean car very fuel economical. We were upgraded to the Kiama carnival at Cairns. Thanks guys for making our holiday so smooth.

Attentive service, no waiting at pick up and drop off

I had a fantastic new car, the staff were friendly and helpful, the pickup instructions easy to follow the wait pretty reasonable.

Easy to pick up car from Simbha- Good customer service - Nice car and cheap and affordable price - Goos staff .

After a seamless pick up and a lovely holiday we were extremely disappointed at the customer service, help and lack of empathy.
While getting in the lift the key fell into the lift shaft. We called immediately and said we could uber out and collect a key.
The key dropped would be recovered ( as arranged with the building owner and lift company)
This did not seem to resonate with two phone operators who just kept saying
“ it’s $1000”
They offered no sympathy.
the supervisor was unhelpful and rude.
A simple solution could have been ,
We collected a spare key, dropped car and then the owner of the building would return.
We had flights to catch so had to uber and leave the car there.
Do not use this company, there are several others to choose from.

I'm using simba for all my trips in Australia, every branches are very good, good price, good staff, very professional and cheap!
I recommend

Easy process. Online booking all good. Easy to pick up from offsite though shuttle service was very convenient.