Simba Car Hire Reviews 

754
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the vehicles, often describing them as new, clean, and economical, offering excellent value for money. People frequently highlight the friendly, helpful, and professional staff who make the rental process smooth and accommodating. Reviewers also appreciate the efficient pick-up and drop-off services, including quick and reliable airport transfers. However, some customers experienced delays with pick-up and shuttle services, and a few encountered unhelpful staff. Additionally, a small portion of people felt there were concerns regarding high excess liability or unexpected additional charges.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the quick, friendly, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, courteous, and helpful... See more

Price

Customers had positive experiences with price, with many reviewers finding the car rental services to be... See more

Product

Reviewers highlight positive aspects of the product, with many finding the cars to be excellent, clean, and... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seamless pick up and transfer from the airport terminal to the car hire office. We spent a bit of time at the office working out insurance (would recommend making sure you book insurance directly thro... See more

Rated 5 out of 5 stars

Truly hiring a car through Simba (particularly the team at Perth Airport) was one of the best experiences I’ve had in doing so. The team there were clear, friendly, flexible and reliable - all... See more

Rated 5 out of 5 stars

I got almost new car in excellent condition. it was easy to pick up and drop off. If you are visiting cairns - they do have 10% off for some of experiences like Hartley crocodile, kurunda sanctuary, D... See more

Rated 5 out of 5 stars

Was great little cars..Was great for the value..Easy to drive and get around&Parking.. Excellent fuel efficient..Will give friends&people i talk to that are travelling.. That want to hire a Great litt... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

754 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(754)

631 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

JenWat

Warm welcome from staff. Very personal, professional and explained contract thoroughly. . Pick up and return very easy including shuttle bus to the airport.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

It was the worst car hire that I have…

It was the worst car hire that I have ever used. They suck you in with cheap price but then when you are there, they charge you with everything. I was in Sydney and they don't open after 7, so if your flight leaves early in the morning, they will charge you $75 to give you a code to open the gate for you to drop your car. And even after 4 months that I used their services, I still getting charges on my credit card without any explanation for them.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Easy pickup, friendly staff, excellent car

I got almost new car in excellent condition. it was easy to pick up and drop off. If you are visiting cairns - they do have 10% off for some of experiences like Hartley crocodile, kurunda sanctuary, Daitree etc on entry ticket if you self-drive - good one to avail 😃.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience- car rental

My friends and I rented a Kia Carnival from Simba car hire during our time in Perth. From the beginning we were very impressed. Booking online was very easy and the staff were very welcoming when we arrived at Simba. The process was very quick and straightforward which was great as sometimes it can take a long time before you actually receive the keys in other car rentals. The car was spotless, in such good condition and we couldn’t fault it at all. It was very comfortable which was great as there was enough room for all the passengers and their luggage! We were informed of the shuttle to the airport when we returned the car which we used. This was great as it was free and was ready and waiting for us when we arrived back with the car which meant that after our car was checked we got to head straight to the airport. We would highly recommend using Simba Car Hire and look forward to using them again in the future.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Booking online was easy

Booking online was easy
Pick up at the airport was great
The service by the lady at the counter was great, she was so friendly and answered all our questions, we even went back during our trip to ask a question and she was so easy to deal with.
Drop off was easy and trip by Simba back to the airport was fast
My experience was 10 out of 10

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - nice people and shuttle offered to the airport is a plus given it’s not accessible directly next to the airport.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast and efficient and courteous staff. Got the car quick and they organise shuttle fast

January 6, 2026
Unprompted review

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