Simba Car Hire Reviews 

752
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the vehicles, often describing them as new, clean, and economical, offering excellent value for money. People frequently highlight the friendly, helpful, and professional staff who make the rental process smooth and accommodating. Reviewers also appreciate the efficient pick-up and drop-off services, including quick and reliable airport transfers. However, some customers experienced delays with pick-up and shuttle services, and a few encountered unhelpful staff. Additionally, a small portion of people felt there were concerns regarding high excess liability or unexpected additional charges.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the quick, friendly, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, courteous, and helpful... See more

Price

Customers had positive experiences with price, with many reviewers finding the car rental services to be... See more

Product

Reviewers highlight positive aspects of the product, with many finding the cars to be excellent, clean, and... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seamless pick up and transfer from the airport terminal to the car hire office. We spent a bit of time at the office working out insurance (would recommend making sure you book insurance directly thro... See more

Rated 5 out of 5 stars

Truly hiring a car through Simba (particularly the team at Perth Airport) was one of the best experiences I’ve had in doing so. The team there were clear, friendly, flexible and reliable - all... See more

Rated 5 out of 5 stars

I got almost new car in excellent condition. it was easy to pick up and drop off. If you are visiting cairns - they do have 10% off for some of experiences like Hartley crocodile, kurunda sanctuary, D... See more

Rated 5 out of 5 stars

Was great little cars..Was great for the value..Easy to drive and get around&Parking.. Excellent fuel efficient..Will give friends&people i talk to that are travelling.. That want to hire a Great litt... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(752)

631 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Allways on time

Allways on time. Car spotless staff very welcoming. Prices very very reasonable. I always use this company when available

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

An impressive new car rental company

A new car rental company that delivered an excellent all round experience
First time I've rented with Simba and I was really impressed. Friendly helpful staff, very competitive rates, new immaculately presented vehicles. Will definately rent from Simba again.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great company to deal with terms explained clearly explained and questions answered the pictures of the vehicle condition prior to taking control make a good reference
Will use Simba again

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

There’s no other choice

Truly hiring a car through Simba (particularly the team at Perth Airport) was one of the best experiences I’ve had in doing so.

The team there were clear, friendly, flexible and reliable - all with a very competitive price. The process was simple and quick - the pre check in is fabulous.

The pick up/drop off airport location was a little away from the airport but we were offered a free shuttle after dropping off the car!

Very highly recommend :)

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great car Hire

Thankyou Simba car hire Adelaide for having fantastic vehicles that made my trip, well Fantastic!
Excellent service and customer service. Really appreciate the people that make our trips so easy 👍

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Worth it!

Really grateful to have found a car hire company that has integrity!
Thank you to the team and especially Kyreen!!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Easy on line booking.
Messaged on arrival and Simba communicated a pickup had been dispatched. Note- car collection is not at the terminal. The car was ready at Simba base and the agreement emailed. The car was good- no problems- on return checked and efficient transfer back to the terminal. Good service, helpful staff and would use Simba again.

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

Good service, good vehicle, good price.

Good service at pickup, brilliant service at drop off. Nice car in good condition but bigger than I ordered ("upgrade") and I'd have been more relaxed and comfortable in the smaller compact SUV. Nice friendly people both times, thanks Megan and crew.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Worst car rental experience ever

Absolutely avoid Simba Car Hire.

A tiny scratch on the car turned into a bill of almost 8,000 AUD for a 7-day rental. They charged 295 AUD per day for “immobilisation” while repairing a minor mark (which took 12 days) — even though the rental rate was only 14.23 AUD/day. That’s 20× more for a car not being used than for a car being driven.

The car already had multiple unrepaired dents when I picked it up, so why did a minor scratch become such an inflated, weeks-long repair project?

No support, no empathy, just outrageous charges. It feels like a business model designed to profit from accidents, not help customers.

Do yourself a favour: stay away from Simba.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

JenWat

Warm welcome from staff. Very personal, professional and explained contract thoroughly. . Pick up and return very easy including shuttle bus to the airport.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

It was the worst car hire that I have…

It was the worst car hire that I have ever used. They suck you in with cheap price but then when you are there, they charge you with everything. I was in Sydney and they don't open after 7, so if your flight leaves early in the morning, they will charge you $75 to give you a code to open the gate for you to drop your car. And even after 4 months that I used their services, I still getting charges on my credit card without any explanation for them.

November 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look