Simba Car Hire Reviews 

I got a interstate flight and arrived at Brisbane Airport when the shuttle bus took me to Simba car hire I was met with a refusal of getting a car because my drivers license was in 150 km of the depot so therefore I needed bills in order to show them that I was not a theft risk.

I was quite upset as I was not told that I needed to bring bills in order to rent a car in which I’ve rented numerous times before, but that wasn’t the problem.

The problem was the customer service. Two men of Indian appearance could not help but smirk and LAUGH at the fact that I was crying and shaking being stranded at an interstate airport.
They refused to help me and they said that they would not be renting me a car when I asked to speak to a manager or a supervisor they said “ they didn’t have one” not only was the English barrier difficult but the fact that these two men thought it was funny that I was stranded and left out in the rain was the most disgusting and inappropriate customer service I have ever experienced in my life.

I tried to get any form of eye contact from the three men behind the customer service counter. All three of them refused to look at me, put their head down in the computer and would not help me. I felt like I was in the twilight zone

I would suggest that any female that decides to rent through this company goes in there with a man so they are not treated so terribly by being laughed at when they are clearly distressed.

This is an issue that needs to be taken up with an ombudsman, and the fact that there is no supervisor there to escalate.

Unfortunately, none of them are wearing name tags so I cannot tell you their names, which is a shame, but also the fact that they probably wouldn’t want to be identified online

Pricing was great and the whole team was helpful and friendly

Great rates, new vehicle, friendly staff. Everything about the hire was simple and well explained. Shuttle to and from Perth airport made everything really easy.

Very good very nice

Great value for money! We rented a Kia Stonic for four days. Vehicle was modern and clean.
Service was fantastic. I can't recall the name of the customer service rep (he had reddish hair and also did maintenance), but he should honestly consider a career in acting, he was such a character. Really friendly and easy to deal with.
Thanks Simba!

Great customer service and the airport pick up drop off and is fast and frequent .

Nice new clean car. Seamless shuttle from/to airport. Friendly staff. Great value!

Told different opening time for Cairns Office. Tried to book pickup voicemail full can't leave a message had to ge Uber. Arrived only one staff member other Clients also trying to drop off car and also told wrong opening times. They also had to book Uber. Office Staff nice and helpful but terrible Simba Management. Would never use again and would tell others to avoid. When I dropped off car they tried to charge me petrol from a faculty fuel gauge. I had to wait 40mins to be taken to the Airport an almost missed my flight. Terrible and stressful experience 0/10 rating. 😡😡

Was great little cars..Was great for the value..Easy to drive and get around&Parking.. Excellent fuel efficient..Will give friends&people i talk to that are travelling.. That want to hire a Great little car from simba in South Australia 🧡&highly recommendation..Professionalism service &staff with beautiful &warm welcome on picking up&Dropping off

Great value, economical car

Prompt transit to/from airport (even carried my heavy case). Friendly, helpful service and very happy with the car. Would recommend.

Good communication after my arrival at the airport. Easy pick up and shuttle to their office and quick and easy pick up of the car. Would use again.

Such an easy process - landing to airport, quick Simba shuttle to pick up the car and on the road in 45 mins . Would def use Simba again and would recommend as their prices are awesome!

Easy to hire and fantastic prices. Quick pick up, drop off and good transfer service to the airport.

Clean, vehicle friendly staff, opened early so we can get to the airport on time

Simba rental car was excellent and good customer service. Clean and neat. Good Rental car company would recommend to anyone.

The customer service was great the car was like new and I was very happy with there prices all and all very happy